Ubi-Viral

Hey, Ahmed-XD111!

As per the error message please reach out to us HERE we can then look into this further for you.

Thank you.

Hey, cybersinn!

Sorry to hear that you have been getting errors, can you elaborate more so we understand what is happening? Which error are you getting? Are you playing casual or ranked?

What were you doing when this occurred (team kill, defusing etc..)? If you are able to provide an image of the error that would be most appreciated, thank you.

Originally Posted by Xtrerv
I have a similar problem, when I click on open pack, my screen freezes and than it crashes, I have tried restarting the game and even restarting my computer but I can’t find a solution, pls help.

This thread is from 2017 so it may no longer be relevant to your issue, as such can you please try the steps here:

https://support.ubisof... Read more

Hello, Darling.016!

We have no information to share at this time if this is something that will happen. Cool idea though, I am happy to pass this suggestion on to the Siege team for you.

Thank you.

Originally Posted by Salt.So1ar
My name in game on siege/ubi is Salt.So1ar and i dont remember when i changed it but i cant right now

You should be able to change your username from: 21/05/2020

Originally Posted by GibMozzieShotty
Hi when can I change my name, I swear its been 30 days

You can change your username from: 21/05/2020

Thank you.

Hey, xcel30!

Thank you for your report and providing the video, we are currently investigating the issue and hope to have it fixed as soon as possible.

Hello, MrBunsCuddler69!

Sorry to hear that this has occurred. I can see that you have created the case recently and we do aim to respond within 48 hours.

I have checked your account and can see that 2 Step Verification is active and you have done the correct thing by resetting your password.

We will respond to you via your support ticket ASAP as we are unable to assist with account-related issues over the forums.

Thank you.

Originally Posted by Seigiku
For the second time, Milfon came to my island. But still not working.

https://drive.google.com/open?id=1ET...fDLz1v7kxaUpaR

Sorry to hear this. we are still actively investigating this issue. Apologies for the delay.

Originally Posted by fhj.
i didn’t change my name on the 8th i change it awhile back and have been waiting

We have checked your account and can see that you will be able to change your name from the 8th June, we are unable to change this before that date.

Originally Posted by TaeTurntToo
But wont tell me why I as in MYSELF was banned. Okay cool thanks.

As advised in your case also "We are not able to share any further details with you concerning your ban in order to maintain the integrity of our internal systems."

i understand that this is frustrating and I am really sorry to say that we are not able to overturn this ban for you.

Hey, TaeTurntToo!

Thank you for reaching out about your ban/ I have checked over your account and can see that the ban is indeed correct.

I understand that this is frustrating however as advised on your case 11609588 which you have also posted above, Ubisoft Support has no ability to overturn a ban placed on your account following the denied appeal and no further review will be made.

If there is anything else you need not in relation to this ban please feel free to let us know.

Thank you.

Hey, folks!

Sorry to hear that you are receiving this error still. We do ask that you complete our Basic Connectivity Troubleshooting - https://support.ubi.com/en-gb/Faqs/0...ainbow-6-Siege

If the issue persists after this, please let us know.

Thank you.

Hey, YomanCZ!

We aren't able to deal with these kinds of queries on the forums as we would need to investigate your account.

Please contact us HERE.

Thank you.

Originally Posted by Vonnex.
@Ubi-Woofer

I have the same problem as kikatt, I have redeemed fire skin today on pc, but it doesn’t follow to PS4 ? But The division 2 charm i redeemed on pc follow over to ps4 ... I played the closed beta , i still have it on my ps4, was hoping i could get the fire skin also on the ps4 because i play more ps4 than pc.

Hey, Vonnex.!

I have checked your account and can see that you have your PSN Account linked to your Ubisoft Account. However the Fire Skin is available to Alpha or Beta players only and is based on the account used to play in these phases. Therefore it is locked to the platform you redeemed it on, in this case PC. ... Read more

Originally Posted by IFeelLikeDirt
I want to know when my 30 day period to change my name will be up is there any way i can check?

Hey, please contact us via a case and we will look into this with you. Alternatively, you can contact us via live chat ... Read more

Hey, ItsHardToLove!

Thanks for reaching out about this query. As Rainbow Six: Siege is an 18+ game the date of birth on your account needs to reflect that you are 18+. This is why you are getting this error message.

Hey, ImAldero!

Those penalties are issued server-side by an automated system and cannot be overturned. For more information, please see this article:

https://support.ubisoft.com/en-GB/Fa...nbow-Six-Siege

Should you, however, encounter Disconnects on a regular basis, we would like to suggest the following steps:

... Read more

Hey, SKV1.GaminGuyLV!

The abandonment penalty is issued server-side by an automated system, this is not able to be overturned. For more information, please see this FAQ:

https://support.ubisoft.com/en-GB/Fa...nbow-Six-Siege

Should you, however, encounter further Disconnections on a regular basis, we would like to suggest the following steps:

... Read more

Hey, Adam!

So sorry to hear that your game keeps crashing. Thank you for the steps that you have already tried. There are some additional steps in our PC Troubleshooting guide I would recommend checking out.

If the issue continues, please Create a Support Ticket... Read more

Hey, UnfaiR-SkiL!

Sorry to hear that you encountered players like this. We are taking steps to minimize the impact of (D)DoS on your games, as explained in this article : https://www.ubisoft.com/en-gb/game/r...qEOpi7Kzkk1RiN

In regard to your temporary ban I am sorry to say we are unable to remove these. You will need to wait for the ban to be over before being able to play again.

Apologies for any inconvenience.

Stay safe.