Ubi-Viral

Ubi-Viral



14 Apr

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@spawndierepeat Hey! Thank you for reaching out about this issue you are having with the value not changing.

This has now been fixed in the recent Seeds of Change update. Can you confirm if this is now working for you?

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@hardisimon Hey!
 
I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you.
 
Alternatively, you can create a support ticket for support in your language here:
 
https://support.ubisoft.com/
 
Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@asterix201252 Hey! Thank you for getting in touch about this issue you are having with the statistics graph.

Thank you for the video, this is perfect. I have gone ahead and reached out to our specialist team as there was a similar issue to this which was resolved so I just want to check if this issue is related.

Also when did you start this save file? It may be a case that if the issue is resolved in a recent patch it will only work in a new save.

Thank you and we look forward to your reply.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@guille2321 Thank you for your reply. That is correct, as the development team is not able to retroactively resolve issues with current saves you would only see this resolved on new saves.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@majmun357 Sorry to hear that you are getting an error when trying to upload a video.

Can you upload the video to YouTube and send us a link to it?

Thank you.


13 Apr

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@koscoffie Hey! Thank you for getting in touch about the error you have been getting.

In order to troubleshoot this please try the steps here.

Should the issue continue please let us know.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

Hey folks!

If you are experiencing frequent crashes in Trackmania we ask that you please try the steps here.

Should the issue continue please let us know.

In regards to crash logs these are automatically sent to the development team.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@ducks_are_epic @itsdevdom @Rizzu7 Thank you all for your reply and sorry to hear that this issue is also occurring for you.

Does the stats update eventually after 24 hours?

Also please check that you are doing the following steps ...

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09 Apr

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@taliax_ Hey! Thank you for reaching out about the low FPS issues you are having. Thank you for sharing your system specs and letting us know what other games work well for you.

Can we ask that you try the steps here to see if they help.

If the issue continues please let us know.

Thank yo...

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08 Apr

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@bigsuirlife Hey! Thank you for getting in touch and reporting this issue to us. Would you be able to provide an image of the error message you receive please?

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@tatanique Thank you for your reply and sorry to hear that you are experiencing this issue. What quest are you up to on the main story?

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@kaasaaii Hey! Thank you for getting in touch and sorry to hear that you are experiencing connectivity issues.

In order to troubleshoot this please try the steps here.

If the issue continues please let us know.

Tha...

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Comment
    Ubi-Viral on Support Forums - Thread - Direct

@shirtyfungus7 Hey! Thank you for your reply. I have checked and can see that the development team were unable to reproduce this issue.

However, they do have your save files and are investigating this issue further.

Once there is an update we will reach back out.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@fate_atom99999 Hey!

Thank you for reaching out about this issue you are having with connecting to Ubisoft Connect. Thank you for the extensive troubleshooting that you have done.

One thing to check, if you disable your anti-virus for testing are you able to then connect?

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@tanja061187 Hey! Sorry to hear that you are experiencing issues purchasing content. In order to troubleshoot this, please try the steps here.

If the issue continues please let us know.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@stigmatana93 Awesome to hear that the information provided by @hisroyalbroness helped!

If you need anything else please reach back out.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@niconogo Hey! Thank you for getting in touch and sorry to hear that you are encountering this issue.

Would you be able to provide a video showing this issue please as I am not 100% sure of the issue you are having.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@luigispcrew Hey! Thank you for you reply and confirming this information. Have you Killed and confirmed the leader, Gygr, in order to receive the armor?

@XBL_Laber...

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Comment
    Ubi-Viral on Support Forums - Thread - Direct

@lipesp Hey thank you for getting in touch. So just to confirm you have the game on Epic and Ubisoft Connect? So 2 copies purchased of the game?

If so you can buy the Season Pass on either Ubisoft Connect or Epic. Just make sure you have the Epic version installed through Ubisoft Connect and that is the one you are launching.

If you need any further help please let us know.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@spirantcrayon22 Thank you! If you need anything else feel free to let us know.