Ubi-Viral

Hey, mahdiawam900!

Sorry to hear that you are experiencing this bug. Thank you for providing the screenshots, do you think you could take a short video of this issue also?

Originally Posted by timwie-
Wow, I cannot believe I didn't realize that before making this post. Thank you! Not sure if other players will get as confused as I did.

Awesome to hear that you managed to get this sorted with the help of eyebo

Please reach back out if you need anything else.

Originally Posted by Bobbie55
I have buy 12-9-2020

Hey, Bobbie55!

Welcome to the forums. Have you tried re-installing the game?

Hey, Rickardur!

Welcome to the forums. I am afraid we are unable to assist with purchasing issues over the forums as this is a public space. Please reach out to us via a private message on our social media channels here:

Facebook

Twitter

Alternatively you can contact us via a support ticket ... Read more

Hey, Landon.le!

Welcome to the forums. Sorry to hear that your friend is experiencing this issue and thank you for the steps that you have already tried with them.

Can you ask your friend to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY
... Read more

Originally Posted by nity68
ok that work now wtf

Hey, nity68!

Are you still experiencing this issue?

Hey, folks!

We recently experienced server degradation that would have caused this to happen. This has since been resolved.

If you are still experiencing this issue please let us know what platform you are playing on and we will investigate further with you.

Thank you.

Hey, CalmMagma!

Welome to the forums, sorry to hear that you are experiencing this issue. Can we please ask that you try the steps from the link below:

https://support.ubisoft.com/en-GB/faqs/000023138/

If the issue persists, please let us know.

Thank you.

Can we please ask you to try the steps from the link below:

https://support.ubisoft.com/en-gb/Faqs/000026628

If the issue persists please let us know and we will investigate further.

Thank you.

Hey! This was indeed caused by server degradation and is now resolved. If you are unable to connect please let us know.

Thank you.

Hey, JCVarrichio!

Welcome to the forums and thak you for providing this report. I have passed this on to the Siege team for an internal investigation to be carried out.

Please get back in touch should you need anything else.

Hey folks!

Sorry to hear that this is happening. Do you have any screenshots that you could provide showing your MMR results over the space of 5 matches?

This will help us investigate this further.

Originally Posted by TANATOStheBoss
disabling all overlays didnt help too

Sorry to hear this, could you please GET IN TOUCH, attaching DXDIAG and ... Read more

Hey, xXFlamingXboxXx!

Welcome to the forums. I am afriad we are unable to assist with purchasing issues over the forums.

Please contact us via a private message on our social media channels:

Facebook

Twitter

Alternatively you can contact us via a support ticket ... Read more

Hey, Tru3Gam3rHQ!

Sorry to hear that you are expeirencing this issue. We are aware of this issue and it is actively being investigated by the Siege team.

I am afraid I am unable to provide a timeframe for when it will be resolved at the moment sorry.

Thank you.

Hey, TiaoDaNenaManca!

I'm afraid we can only support the Forums in English at the moment. If you translate your message, I will do my best to assist you.

Alternatively, you can create a support ticket for support in your language here: https://support.ubisoft.com/en-GB/Contact#en-gb

Originally Posted by Bmandk
Great to hear! Do you have any sort of timeframe we can expect this to be fixed in the game?

I am afraid we do not have a timeframe sorry.

Originally Posted by S4K-Stage4000
Im getting this right now too, SCUS region.

Hey! There was recently a degradation of the servers, this should now be sorted. If you are still experiencing this issue please let us know.

Thank you.

Hey, folks!

There was recently a server degradation that caused this issue. It should now be resolved.

If you are still experiencing this issue, please let us know.

Thank you.

Hey, Wei!

Thank you for getting in touch about the issues that you have been having with ANNO 1800. Can we ask what troubleshooting you have done so far for any issues that are still happening for you?

Additionally can we ask that you verify your game files:
UPLAY
EPIC GAMES LAUNCHER
... Read more