Ubi-Viral

Hey!

I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you.

Alternatively, you can create a support ticket for support in your language here: https://support.ubisoft.com/en-GB/Contact#en-gb

Originally Posted by Blackgames101
It worked! thankyou very much.

Awesome to hear that this is sorted for you.

Feel free to get back in touch if you need anything else Blackgames101.

Originally Posted by BullShiiiWTF
I have also noticed since that night it takes ages for the game to eventually load into the menu, also takes way longer to join on friends. It takes atleast a minute to actually appear in the lobby after I have accepted an invite where it used to take no more than 10 seconds

Hey! Thank you for your reply. The issues that you are describing sound connectivity related. Have you completed the steps ... Read more

Hey, EmilioEilem!

Welcome to the forums and sorry to hear of the issue that you are having. Can you please provide an image of the error message that you get please?

Hey, wsq940812!

Welcome to the forums and sorry to hear that you are experiencing this issue. When loading an existing save do you get a message about importing the new content?

Additionally could you please provide some images showing the greyed out DLC?

Originally Posted by Andie77508
I seem to only have this problem (crashes, no error message) when i get up to the Engineer Stage - starts getting a bit unstable around Artisan/New World, but Engineer stage it crashes every second save (if i'm lucky) any ideas???

Hey! Welcome to the forums and sorry to hear that you are also experiencing this issue.

Could you try the steps advised by alucardu above to see if they help?

If not please let us know. Thank you.

Originally Posted by johnyvacondio9
Today i went to check my charms and didn't find my Y4S4 charm. Can someone help me with this problem?

Hey, johnyvacondio9!

Welcome to the forums and sorry to hear that you are missing this charm. Can we ask that you contact us via our social media channels on a private message:

Facebook

... Read more

Hey everyone!

I understand that you wish for an update in regard to the error 4-0xFFF0BE1F

I have checked with the Siege team and at this time the issue is currently still being investigated, they also advised to unlink all unnecessary third party accounts that are linked to your Ubisoft account. Please DO NOT unlink PSN, Xbox, Nintendo or Stadia accounts.

I understand that this is not much of an update but rest assured this is being looked into and we hope to have it fixed as soon as possible.

Thank you.

Hey, Waxks!

Welcome to the forums and sorry to hear that you are experiencing high ping. You advised that you have tried all of the stuff on the connectivity page, does that include port forwarding?

Hey, mrgray.ATG!

Welcome to the forums. You can find the reasoning why there is MMR Roll Back here:

https://www.ubisoft.com/en-us/game/r...BRK6Ny33KzTtgL

I am afraid we are unable to recover this MMR or adjust your current MMR.

Hey folks,

So we can investigate this further would it be possible for a video to be provided of the issue? This would help get an idea of what has been done leading up to the error message etc.

We can then pass this on to the Siege team.

Thank you.

Originally Posted by Caammunition

Thank you for the video. Could you provide a video where you win? Just so we know the loss there was not the cause.

Hey, Joe76Turrell!

Welcome to the forums and thank you for letting us know about this issue that you are facing with audio.

Can I ask that you record a video showing the audio cutting out please? Once done please provide that video here so we may investigate further.

Originally Posted by mrgray.ATG
Thank you for the response Ubi-Viral!

I completely understand why the MMR rollback etc. I just still think that it is quite unfair that THEIR cheating affects the rest of us like this.
I mean, at the end of the day, we are all working very hard on our MMR and to suddenly have it "rolled-back" due to someone else's bad gamership, it just doesn't feel right?
And I am sure that I am not the only one that feels this way?

We appreciate that it is frustrating when this happens, however, as the match win/MMR was earned unfairly due to a cheater the adjustment is made. This is not able to be changed.

Originally Posted by Shaedon1016
I've been playing R6S on Xbox since Beta, "Shaedon1018" and have spent over 500$ on this game in cosmetics. Same issue happened to me again this week. It took me almost TWO HOURS to fix because of the slow loading of charms and skins. I have every chibis for each op so it takes a bit to apply. But after playing last night and seeing the issue happen again makes me want to switch games. It even happened to my friend the same time while we played together. This issue needs fixed promptly or Ubi will be losing a lot of players/money on this game. And I dont mind spending another 500$ on this game over time because this is one of the only games I play and made life long friends with. I just cant spend 2 hours of my life every other day placing my skins...

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Originally Posted by Caammunition
Sure, this is the victoty

Thank you, this has been forwarded on to the development team and is actively under investigation. I am afraid I do not have a timeframe for when it will be resolved.

Originally Posted by HGxSlayer
It will only happen at events. I have contacted you, every time. You say you'll pass it to the team then nothing happens, you even closed my support case. Looks like nothing is happening about it then

The issue with the events causing loadouts to reset is under investigation at the moment. In regard to your support case, they will close after 4 days if we have not had a response from you.

Originally Posted by MackyWacky999
I thought i culd never get back on but that worked TYSM!

Awesome to hear that this is sorted for you! If you need further help please reach back out

Originally Posted by Xzero_on_Uplay
Thanks Ubi-Spud,

The reason I ask is because the AC Valhalla site still says on the front page:

“Available on Nov 10 for Xbox series X/S, Xbox One, PlayStation 4, Stadia and PC.
Also coming to PlayStation 5”

That leads me to believe it will be released for the PS5 as well but at an unconfirmed time/date.

Maybe submit a ticket to the the web dev team to update that as soon as possible since the PS5 launch date as been revealed.

We will pass that information on thank you.

Originally Posted by Nadine929
You can contact to the Ubisoft store. They will provide best services.

Thank you for the help, Nadine929!