Ubi-Viral

Hey, hk_afk!

Welcome to the forums. Sorry to hear that you are running into this issue.

Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY
... Read more

Hey, lipesieg!

Are you able to fully load into the game and then change the settings? If not you can change the resolution in the config file here:

C:\Users\username\Documents\My Games\Hyperscape\

If you need further support, please let us know.

Thank you.

Hey, Insanical!

Welcome to the forums. Sorry to hear that you are encountering this connection issue. We ask that you please perform connectivity troubleshooting in order to optimize the online connectivity. Please review the below article:

https://support.ubisoft.com/faqs/000056613

If you continue to encounter problems connecting to online services, please provide us an update with the resolution of troubleshooting, as well as any error codes you encounter.

Thank you.

Hey, bernardo952015!

Welcome to the forums and sorry to hear that you are encountering this VIOLET error. For connection difficulties, please perform connectivity troubleshooting in order to optimize the online connectivity. Please review the below article:

https://support.ubisoft.com/faqs/000056613

If you continue to encounter problems connecting to online services, please provide us an update with the resolution of troubleshooting, as well as any error codes you encounter.

Thank you.

Hey, Lompers!

Welcome to the forums and sorry to hear that you are encountering this issue. The link you have provided has now expired, can you send another one?

Can we ask that you Verify Your Game Files please?

If the issue persists, it is advised to reinstall the game to see if ti still happens.

Thank you.

Can we please ask that you check that your system is meeting the minimum system requirements, outlined in our support article here:

https://support.ubisoft.com/faqs/000055859

If they do, we would also advise you to make sure that your graphics cards drivers are updated:

Nvidia: ... Read more

Hey, CheesieChrist!

Welcome to the forums. We would like you to check that your system is meeting the minimum system requirements, outlined in our support article here:
https://support.ubisoft.com/faqs/000055859

If they do, we would also advise you to make sure that your graphics cards drivers are updated:

AMD: ... Read more

Hey, FruchtigeAnanas!

Welcome to the forums! We are aware of this issue and we are looking into it. If you could provide the actions you were taking before you were unable to reload? Were you using a hack such as Slam or Wall, were you jumping, etc?

Thank you and I look forward to your reply.

Hey, TeDdY5ick!

Welcome to the forums and sorry to hear that you are getting this issue. We are currently aware of an issue with Hyper Scape failing to launch due to a Vulkan Initialization error.

Please ensure your Graphics Card Drivers are fully up to date:

http://support.ubi.com/faqs/000036734 - AMD
http://support.ubi.com/faqs/000025720 - NVIDIA

If you are still experiencing this issue, please rei... Read more

Hey, JJyaBoi!

Welcome to the forums and sorry to hear that you are experiencing this error.

For connection difficulties, please perform connectivity troubleshooting in order to optimize the online connectivity. Please review the below article:

https://support.ubisoft.com/faqs/000056613

If you continue to encounter problems connecting to online services, please provide us an update with the resolution of troubleshooting, as well as any error codes you encounter.

Thank you.

Hey, nova751!

Welcome to the forums. Sorry to hear of your issue with the toggle feature, if you set the running/sprinting key to a different key binding does this issue still happen?

Also you mentioned some concerns with connectivity, if you are experiencing connection issues please try the steps here:

https://support.ubisoft.com/faqs/000056613

Thank you and I look forward to your reply.

Hey, Ketzergon!

Welcome to the forums and sorry to hear that you are not able to connect. For connection difficulties, please perform connectivity troubleshooting in order to optimize the online connectivity. Please review the below article:

https://support.ubisoft.com/faqs/000056613

If you continue to encounter problems connecting to online services, please provide us an update with the resolution of troubleshooting, as well as any error codes you encounter.

Thank you.

Hey, BBlluuu!

Welcome to the forums. Sorry to hear of your FPS issues with Hyper Scape. Your GPU is above the minimum requirements to play the game so it should not be getting such low FPS.

Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty which could cause low FPS. To fix this, please verify your game files:

... Read more

Hey, zxcalex!

Welcome to the forums and sorry to hear of the issues you are having with the mouse keys and melee in-game.

If you set the melee option to a different mouse button does the issue persists, what about a different keyboard button?

Are you using the mouse in a USB 2.0 or 3.0 port?

Cool looking mouse btw!

Originally Posted by Draconior
The system requirements are ok. i´ve also updated my driver manually its version 425.31. Ive also looked into the readme text in the gamefolders. The gtx 880m are not supported at all. Thats sad because the lower 700er are supported

Thank you for the reply Draconior!

I am afraid as your GPU is not supported you will not be able to access the technical test. If you need further help with anything else please let us know.

We hope to see you in the Hyper Scape in the future.

Hey, Ninjafreak99!

Welcome to the forums. Can you check if it is now unlocked for you?

Originally Posted by zookie.
So after a week of not being able to get R6 to boot from steam, I finally figured it out.

1) Add steam folder as an exception to Bitdefender
2) Add BATTLEYE folder C:/program 86/common to the exception list
3) Disable all the toggles for the services of Bitdefender

THEN launch the game, FINALLY success

Welcome to the forums, zookie.!

Awesome to hear that you managed to get this sorted. If you need anything else please reach back out.

Originally Posted by jtpe...

Read more

Hey, talmas6920!

Welcome to the forums! I'm afraid we can only support Twitter in English at the moment. If you translate your message, I will do my best to assist you.

Alternatively, you can create a support ticket for support in your language here: https://support.ubisoft.com/en-GB/Contact#en-gb

Thank you.

Hey, br3aKKz!

Thank you for getting in touch and welcome to the forums. the screenshot is most appreciated, however, is it possible for you to provide a video of the issue?

This way we can get a better understanding of what might be causing this.

Originally Posted by ALIREZA.2002
I updated my window , not working again . I have amd readon hd 5570 is that error appears cuz of my graphic card?

We are aware of the issues currently affecting players with AMD GPUs on Windows 7.

While we will not be able to support these systems during the Technical Test, we're hard at work on a fix which we hope to have in time for your next opportunity to play.

We apologize for the convenience, but can't wait to see you in the Hyper Scape soon!