Ubi-Viral

Hey!

I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you.

Alternatively, you can create a support ticket for support in your language here: https://support.ubisoft.com/en-GB/Contact#en-gb

Thank you.

Originally Posted by RipTidePod
In the description in the purchase it said i would recieve Year 1 and Year 2 operators, but i only got Year 2 operators. And it was bought on the Ubisoft store

Sorry to hear this! Could you please private message us on our social media channels and we will be happy to look into this for you:

Facebook

... Read more

Hey!

Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY
... Read more

Hey, RonyJadz!

We are aware of issues where players might not receive the reward for the Victory Challenge.

We are currently working on granting the content to players that have reached out to us about their reward not being granted.

We would ask you for patience until the pack will be added to your account, which should happen in the coming days.

Thank you.

Originally Posted by zagorjelalamela
Thank YOU so so much! Amazing support.

You are most welcome!

If you need anything else please get back in touch.

Thank you!

Originally Posted by ExplicitlyVague
Thanks so much! I appreciate the help!

You are most welcome!

Hey, airrodgers12!

Sorry to hear that you are experiencing this issue. Could you please answer the following questions, in order to help with the investigation of the issue?

- Could you send us a video of the issue?
• The date/time at which the issue started appearing;
• The platform;
• The Country where you are located;
• Your username

Any information could help our investigation, so please feel free to send us as much information as possible!

Hey, JAZZ_1025!

Sorry to hear that you are encountering this issue. Can we ask that you please try the steps from the link below also:

https://support.ubisoft.com/en-GB/fa...Six-Siege-R6S/

If the issue persists please let us know.

Thank you.

Originally Posted by tzetsoubou
the reason i got banned was because my cousin was playing with my account at the same time i think because i recieved an email that he was playing at that time

Hey, tzetsoubou!

I do not believe this would cause a ban. Can you please contact us via a private message on our social media channels:

Facebook

... Read more

Originally Posted by aletom1999
i can't download the tts server, i can't find it on my library too

Hey, aletom1999!

This has now been added to your account. Have fun!

Hey, BlakaeP!

Welcome to the forums. Sorry to hear of your issue with matchmaking. There are others at your level playing so this issue could be connectivity related.

In order to troubleshoot it can we please ask that you complete the steps from the link below:

https://support.ubisoft.com/en-GB/fa...Six-Siege-R6S/

Should the issue persist please let us know and we can investigate further with you.

Thank you.

Hi, PG_Burn.RG!

Welcome, tot he forums.

Due to technological limitations, two players are only able to play from the same network if one of them invites the other.

Please keep in mind that you will have to complete port forwarding to the system that is the host.

Alternatively, both players can play if they both get invited to groups by people outside of the local network.

Thank you.

Hey, Axl.60hz!

Welcome to the forums. Sorry to hear that your game is crashing. Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY
... Read more

Hey, prcej!

Welcome to the forums and sorry to hear that you are experiencing this FPS drop issue. Thank you for the steps that you have already done.

Can I ask you to also try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY
... Read more

Originally Posted by Shockblast27
completed the challenge and got an error but no reward

Psn: Orinyx_
Uniclub username: meagatron27
Issue with mute protocol https://imgur.com/gallery/5WPgESR

...

Read more

Originally Posted by alienkingjoako
So I finished the challenge of wining a mute protocol match to get a pack, i claimed it in the ubisoft club, but never received the pack

Hey, alienkingjoako!

Welcome to the forums. We are aware of an issue with not receiving the Mute Protocol Pack. So we can look into this further for you we would appreciate it if you could contact us via a private message on our social media channels:

... Read more

Hey, folks!

We are aware of issues where players might not receive rewards for challenges. This issue should now be fixed.

We are currently working on granting the content to players that have not received their rewards.

We would ask you for patience until the content will be added to your account, which should happen in the coming days.

Originally Posted by Phantom-Wolves
Username: Phantom__Wolf
Missing charm(s): Gwangbokjeol(Glittered Hibiscus)
Platform: PC
Screenshots: https://imgur.com/5FICIWm

Hey, Phantom__Wolf!

This charm has now been added to your account.

Originally Posted by iGorillah
...

Read more

Hey, TwineHopHap!

Thank you for getting in touch and welcome to the forums! I am unsure as to the question you are asking.

Are you wanting to know that if you do the glitch will you receive a permanent ban or a temporary ban for 30 days?

Hey, folks!

Sorry to hear that you have not recieved your rewards.

We would ask you to please reach out to us via a private message on our social media channels with a screenshot of the challenge/reward showing as complete/claimed:

Facebook

Twitter

Alternatively, you can contact us via live chat ... Read more