Ubi-Viral

Hey, Estefanoleife!

Welcome to the forums and I am sorry to hear that you are encountering this issue. Can I ask you to please list your system specs:

Operating System:
Graphics Card:
CPU:
Memory:

If you are yet to please try the steps here to troubleshoot this issue.

Thank you and I look forward to your reply.

Hey, Anub1sUY!

Welcome to the forums and sorry to hear that you are encountering this issue. Can I ask you to please list your system specs:

Operating System:
Graphics Card:
CPU:
Memory:

If you are yet to please try the steps here to troubleshoot this issue.

Thank you and I look forward to your reply.

Hey, TheM4nYT!

Welcome to the forums. I am sorry to hear that the game is not opening for you.

Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY
... Read more

Hey, Lewonky!

Welcome to the forums. Sorry to hear that your game is not opening, can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY
... Read more

Hey, folks!

Sorry to hear that you are experiencing this issue. Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY
... Read more

Hey, folks!

Sorry to hear that you are encountering this issue. Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY
... Read more

Hey, smp-!

Welcome to the forums! You can find the config file here C:\Users\username\Documents\My Games\Hyperscape\

If you need further support, please let us know.

Thank you.

Hey, SarethITA!

Thank you for informing us of this. Were you able to send your system files on your support case?

If so could you provide us with your case number, please?

Hey, AndreiZhledek!

Welcome to the forums. We would like you to check that your system is meeting the minimum system requirements, outlined in our support article here:

https://support.ubisoft.com/faqs/000055859

If they do, we would also advise you to make sure that your graphics cards drivers are updated:

Nvidia: ... Read more

Originally Posted by SparkOfYT
Do i have to do something? or will it come with an patch or something like that?

At the moment this issue is being investigated, there is nothing further that you need to do.

Thank you.

Hey, smackbackk!

Welcome to the forums, sorry to hear that you are getting this .dll error. We are aware of an issue with launching Hyper Scape with the Vulkan system. Please update your drivers prior to launching Hyper Scape.
Once your drivers have been updated, please restart your computer and try again.

Also check the system requirements here: https://support.ubisoft.com/faqs/000055859

If this issue persists, can you please provide us with ... Read more

Hey, asu0.-!

Welcome to the forums. We are aware of an issue with launching Hyper Scape with the Vulkan system. Please update your drivers prior to launching Hyper Scape.

Once your drivers have been updated, please restart your computer and try again.

Also check the system requirements here: https://support.ubisoft.com/faqs/000055859

If this issue persists, can you please provide us with ... Read more

Hey, Batotis!

Welcome to the forums. We are currently aware of an issue with Hyper Scape failing to launch due to a Vulkan Initialization error.

Please ensure your Graphics Card Drivers are fully up to date:

http://support.ubi.com/faqs/000036734 - AMD
http://support.ubi.com/faqs/000025720 - NVIDIA

If you are still experiencing this issue, please reinstall the game.

Thank you. ...

Hey, DrDeath06!

Welcome to the forums. I am afraid it is not possible to run the game without Vulkan at this time. We have no information to share about Nvidia updating there lower end cards to support Vulkan also.

If you need anything else please let us know.

Thank you.

Hey, ChromoBlue10!

Thank you for sharing what has worked for you in regard to crashing/freezing in the game.

Always nice to see other gamers helping each other out

Hey, DemonVIllager!

Welcome to the forums! Sorry to hear this has happened, did you by any chance get a video of this?

Was this a one-time occurrence or has it happened multiple times?

Also are your GPU drivers up to date?

Hey, folks!

Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY
... Read more

Hey, folks!

Sorry to hear that you are encountering this issue. Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY
... Read more

Hey, sm3002!

Welcome to the forums, sorry to hear that you are not able to connect.

For connection difficulties, please perform connectivity troubleshooting in order to optimize the online connectivity. Please review the below article:

https://support.ubisoft.com/faqs/000056613

If you continue to encounter problems connecting to online services, please provide us an update with the resolution of troubleshooting, as well as any error codes you encounter.

Thank you.

Hey, MrWhiteeey!

Welcome to the forums. Thank you for providing this bug report, it is greatly appreciated.

I have passed this on to the Hyper Scape team

If you need anything else please let us know.

Thank you.