Ubi-Viral

Originally Posted by Popshot2020
Graphics drivers are up to date. just reinstalled the game and the same error message is appearing

Thank you for getting back to us and letting us know. Could you please create a support ticket and upload your system files.

You can find how to do this here: https://support.ubi.com/en-GB/faqs/0...Dxdi... Read more

Originally Posted by hillclimb.FL
I have the same problem after reinstalling twice and my drivers are up to ate. pls help!!! here are my files:

file:///C:/Users/Max/Desktop/system%20informatons.txt

file:///C:/Users/Max/Documents/PC/DxDiag%202.txt

i hope the thing with the files worked bc i didnt really know how to do it

Hey, hillclimb.FL! Welcome to the forums.

We are unable to see those posts as they are on your PC. Can you upload them to a support ticket please, you can find how to do this here:
... Read more

Hey folks,

We are currently aware of an issue with Hyper Scape failing to launch due to a Vulkan Initialization error. Please ensure your Graphics Card Drivers are fully up to date. If you are still experiencing this issue, please reinstall the game.

Originally Posted by Genkaku_San
I got a fkcing bug that I can't play Hyper Scape so please fix these cuz like 100k players can't play cuz of it !

Hey, Genkaku_San!

Welcome to the forums, is this the same error that ronni- is getting? If so have you followed the information posted above by Ubi-Spud?

Hey, folks!

We have had some reports of players running into issues when they use Bitdefender. If you are using this software can you add Hyper Scape onto it's whitelist and try to run the game again.

If you are not using Bitdefender or the issue is still happening, please ensure that you have tried all of the steps HERE.

Thank you.

Originally Posted by Rapi-shiny
I've tested this last solution and it doesn't work. Windows 10 up to date. Anti-virus disabled.

I also reinstalled the game and restarted the pc several times.



I even tried to run the game in administrator mode.

Can we ask that you reach out to us in a support ticket and include your system files? You can find how to do this here: ... Read more

Originally Posted by Yoloking_3.0
Yall can try and open it up with the .exe file. Go to Open Folder in Uplay, then open the HyperScape_BE.exe file and then the HyperScape.exe file. Worked for me. I also updated windows before that, idk if that played a role but yall can try it

Hey, Yoloking_3.0!

Welcome to the forums and thank you for sharing the steps you took to fix this for you.

I have seen others that have updated Windows and the crashing stopped so it could be that.

Hey, applesauce855!

Welcome to the forums. Sorry to hear that you are experiencing this crashing issue.

Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY

... Read more

Hey, MrLogandhi!

Welcome to the forums! Thank you for bringing this to our attention and thank you for your system specs.

What is the GPU temperature running at when playing?

Originally Posted by BarcodeUser
Going through the support ticket workflow leads to this: https://support.ubisoft.com/en-US/Fa...-on-Windows-7/

As I am using an AMD GPU, does this mean that I will have to wait until a later revision of the game?

Hey, BarcodeUser!

I am afraid tha... Read more

Originally Posted by sprintforyourli
Hi I have 4 monitors connected to a 2080Ti, 3900x. One of the monitors is a GSync @240hz. The game launched onto monitor 3 instead of 1, which is my primary monitor, the GSync monitor. The game appears to load minimized, as hovering over the icon in the taskbar shows a black fullscreen. But clicking on the icon to maximize the window briefly flashes on monitor 3 like I mentioned earlier, and my mouse gets locked inside the window, but nothing actually shows up. No crashing is actually occurring however.

Ori...

Read more

Originally Posted by deathfighter772
Nope,did all the things this said most of them were already done.Still cant get in a game
I can play other games with ease without doing anything.This problem is only appearing in Hyper Scape

Were you able to set up port forwarding? If so can you reach out to us on our social media channels with a full screenshot of your port forwarding:

... Read more

Hey, deathfighter772!

Welcome to the forums. The message you are receiving is in relation to connectivity. Can we ask that you try the steps from the link below to troubleshoot this issue:

https://support.ubisoft.com/en-GB/fa...cal-Test---PC/

If the issue persists, please let us know.

Thank you.

Hey, folks!

If adding the game to the whitelist did not work you can also try the additional steps here:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY
... Read more

Originally Posted by Salazar446
Thanks again for the support.

I had already set up the GPU from the nVidia control panel.

Unfortunately I have not resolved.

Are you able to connect to a second monitor and see if the issue persists from that? I believe this could be a resolution issue with the computer.

Originally Posted by Salazar446
I tried to uninstall and reinstall the game.

Once done I also tried to activate override dpi scaling, but nothing has changed, the graphics continue to be very blurry to be in full hd

Thank you for getting back to us Salazar446!

Can I ask you to try making sure your computer is using the dedicated GPU and not the onboard graphics? You can find how to do this from the link below:

... Read more

Originally Posted by Salazar446
Hi,

My notebook is HP Pavilion Power Laptop 15-cb0xx

nvidia drivers are updated

I tried to change the resolution, but instead of increasing or decreasing it, the screen size decreases with black side bars

Could you Verify your game files please and see if it still happens. You can do this by clicking below:

UPLAY

Please let us k... Read more

Hey, Salazar446!

Welcome to the forums and thank you for reaching out about this issue. What is your notebook model number?

Also, have you tried updating your GPU drivers? You can do this here:

NVIDIA

Looking forward to your reply

Originally Posted by JustD5
Hi Ubi-Viral,

The ROG is 144hz and the BenQ is 60hz. In game FOV is set to 103 and the screenshots were taken at the same graphics settings. The only thing changed was the display mode from Full-Screen to Windowed. I did not try Borderless at the time, but I just gave it a test like full screen the game looks as it was intended. The GPU is a NVIDIA 2080 TI and CPU is i5-8600K. The Avermedia is the Live Gamer 4k and can capture at 144hz. I would try more screenshots but I'm not sure I can capture the quality well without the file being compressed better than I already have.

Thank you for getting back to us JustD5 and also thanks for providing the... Read more

Hey, JustD5!

Welcome to the forums and thank you for bringing this to our attention. Can we ask what is your refresh rate of your monitors?

Also what is your FOV set to in fullscreen mode and is it different in borderless mode? Is the game running the same resolution in fullscreen as it is in borderless?

Can you also advise us of what GPU and CPU you are using please.