Ubi-Wan

Hey all! Thanks for reaching out. For starters, we ask that the steps found within this FAQ are completed, to ensure your connection to Siege's servers is as clear as possible. After, I'd like to have those still experiencing issues connecting smoothly create a new ticket with our support team. This can be done both on our main website, however you can also create a support ticket with our social media support on the ... Read more

Hello there, Furyus1808! We only support English on the forums here, and we also have a French & German forum. Are you able to repeat your question in English?

Alternatively, you can open a ticket on our support site and an agent will get back to you in your preferred language.

Thanks for your feedback, Nate_X_X. We really do appreciate you having shared your thoughts on this here, and would be more than happy to forward your request for another option to obtain the Disruptor Pack up to the proper teams for review!

Thanks for getting back, RainbowPablo! It's great you were able to narrow things down some. In this case, I'd like to have you give each of the steps found within our Siege connectivity troubleshooting guide a try. This may help clear your connection to Siege's servers.

Hello there, Why_Oh_En! It's possible you're launching the free weekend version of Siege, rather than the full version. Can you ensure you own a full copy of Siege (Physically or digitally) and ensure you're launching that version from your dashboard, over any potential lingering 'trial' versions of Siege?

SenhorPatolino - I totally understand the worry there! Though Reshade is typically used to make things look more lively (according to taste), rather than affect gameplay. So long as it's harmless to actual gameplay, you'll be okay to use it!

Hello there, subbelhum.TTV! Thanks for reaching out, and welcome to the forums! Your current GPU is under the minimum requirements to play Hyperscape. This will likely cause issues which may be fruitless to troubleshoot, in the end.

Hey there, LightKola! Glad to hear things have been solved. Out of curiosity, did things appear to resolve by themselves, or was there any specific steps you took to connect to your proper server?

Glad to hear you've managed to send our teams a message! While I'm unable to provide an ETA on response, rest assured our teams will be able to respond to your ticket as soon as possible. There may be slight delays due to an unexpectedly high contact volume, so we appreciate your patience while waiting for a reply.

Hey there, TylerMLG - Thanks for sharing your experience here as well. This issue is still actively being investigated by the team. Please stay tuned to our news & announcements page for any potential updates!

Hello there, AkimboPegLegs. Welcome to the forums - I'm really sorry to hear about these disconnects, and I can totally understand your frustration with them. With that said, I'd like to try and get this sorted. Can you give the connectivity troubleshooting steps found here a try, in order to clear your connection to Siege's servers?

Hello there! Thanks for reaching out, and sorry to hear you're unable to make this purchase! For starters, I'd recommend you ensure you've got the US selected properly as your listed country in both Steam as well as Ubisoft Connect. It's also always a good idea to ensure you've got the Steam Overlay enabled.

Hello there, JGrif123. I'm really sorry to hear about these disconnects you're running into when playing Siege. I can imagine how frustrating it is to encounter them so frequently that you're receiving penalties.

I'd like to have you try and clear your connection to Siege's servers by completing these connectivity troubleshooting steps for your platform.

Hey all. I'm sorry to hear about this happening. I'd like to note that Support cannot adjust rank, MMR or match history. With that in mind, I'll be happy to forward this instance to the team for review, as the team is currently investigating reports of players receiving penalties for cancelling queues. Please stay tuned to our news & announcements page for any updates, when available.

Hey there, BattleMaster23! Thanks for sharing this all! I'm curious to know if reverting your installation of windows seemed to resolve the issues you're encountering?

Hello there. You'll need to reach out to our dedicated support teams by creating a new ticket in order to request an appeal for this sanction.

Hey all! Thanks for sharing the experiences here. I'm curious to know if the workaround offered by Albirdo proves useful for others? If not, I'd really like to grab a video showing this issue off for review.

Hello there, artistjohn! Thanks for reaching out with this, and welcome to the forums! I think it's really great you're looking to support the YouTuber who's showing off Anno 1800 in their let's play! With that said, however - it's possible the website you're looking to purchase the game from is selling keys which are unable to be used in your region. I'd suggest asking the retailer themselves what the regional availability of their keys are, as we'd be unable to determine this from any other store except ours.

(Side note, I edited your post to remove personal information as this is a public forum! I appreciate the sincerity.)

Hello there, BlackGoat9701! Thanks for reaching out & welcome to the forums! I'm sorry to hear your game is crashing. It sounds like you're within requirements to play, at least in terms of overall memory. With that said, it's entirely likely you may be using a bit too much memory while playing Anno, thus the game technically doesn't have enough active memory to use. I'd like to have you ensure that any unnecessary background applications are disabled while you're playing.

Hello there, Miles156269! Welcome to the forums. I'm really sorry to hear about this. I'd like to see if we can get past these seemingly endless loads. Have you given general troubleshooting for your console a try? If not, I greatly suggest you do!

Furthermore, are you experiencing any consistent error codes during these loading times? If so, which ones?