Ubi-Wan

Hello there, Renatosullivan6! We only support English on the forums here, and we also have a French & German forum. Would it be possible to repeat your question in English?

Alternatively, you can open a ticket on our support site and an agent will get back to you in your preferred language.

Hello there! If you're still having trouble chaining your name, I suggest completing these troubleshooting steps to try and get past this error loading error. Specifically, have you perhaps tried changing your name on mobile?

Hello there, wlnfich! I'm really sorry to hear this is happening. I can definitely imagine how frustrating it might be to lose FPS on top of getting shot - that alone just sounds aggravating. I'd like to see if we can resolve these frame drops by completing some PC troubleshooting steps in order to clear your system's performance.

Hello there, Lemonn..! We only support English on the forums here, and we also have a French & German forum. Would it be possible to repeat your question in English?

Alternatively, you can open a ticket on our support site and an agent will get back to you in your preferred language.

Hey there, SideLoaf! Sorry to hear about this purchasing issue. I'd like to have you reach out to our dedicated support team in order to have this looked into. To get started, please create a support ticket! You can also create a support ticket with our social media support on the Ubisoft Support Facebook or ... Read more

Hello there, Prophet-Ghost! I'm sorry to hear you're having trouble installing The Division 2. I'd like to have you give these connectivity troubleshooting steps a go, as they'll help ensure you have a clear line of communication to the game's servers.

Hello there, NotFound_4! Welcome to the forums! I'm sorry to hear you're receiving error 4-0xfff0be2b frequently when playing Siege. I'd like to have you run through the steps found within our connectivity troubleshooting guide for Siege. This should help you clear your connection to Siege's servers!

Hello there, yusufabi98! Thanks for reaching out, as well as sharing your workaround here! Feel free to stop on by if you have any other concerns or questions, and have fun playing!

Hello there, JustALeeek! Welcome to the forums. I'm really sorry to hear you're unable to load Siege properly. I'd like to see if you're able to get back in-game after completing the troubleshooting steps found here. If things persist after, feel free to get back to me here - and let me know if you're seeing any error messages when this occurs.

Hey there, flowybab.. For issues where you'd prefer to share more personal information, you should reach out directly to our dedicated support team. You can do this by creating a new support ticket. Of course, if you have any other questions, feel free to let me know here!

Hello there, Duvelril, welcome to the forums!

I'm sorry to hear about this extended movement issue - I can imagine it's quite annoying. Out of curiosity, are you running into any connectivity issues? Does your ping seem to be at a normal level?

I'm also curious if this issue seems to persist in any other games, FPS or not. And lastly, are you able to try a different keyboard or controller, perhaps?

Hey there, Yauff_. Have you been able to complete the steps in our PS4 technical troubleshooting page? We'd like to have all who encounter this issue to give this a try, as it'd be important to note this in reporting.

Hey there, Bully.hitman. I'm really sorry to hear you're encountering this issue. As this issue seems to have quite a bit to do with BattlEye, I'd like to suggest that you have a look at our BattlEye FAQ, and complete the troubleshooting steps found within.

Hey there, tincZZ, welcome to the forums! This issue definitely sounds strange. I'd like to see if we can't solve this issue by doing some general troubleshooting. First, I'd like you to complete the steps found here. They're a good start, so when you're done, give it a try. If things persist, it may also help to verify your game's files.

Thanks for the response, Noobplayer101. It's quite alright if you aren't able to provide a video. If you do happen to encounter this again in the future, try to keep getting a recording in mind, if it's not too much trouble! We'd appreciate being able to see this.

Hello there, Kousei279! Welcome to the forums. You may be able to, though typically it's preferred to launch your game from the platform from which you purchased it, to avoid any potential key errors.

Just to be sure, are you having trouble launching your Steam purchase of Siege?

Thanks for getting back, Ostrich! Sorry if I've caused any confusion in my initial response. I've looked over your case quite a bit, and it seems you've done a good number of connectivity troubleshooting steps, including some which we tend to recommend here on the forums.

Connection troubleshooting may need to be delved into deeper with more personal information. It's best that you stick with your escalated ticket at this point in time, so things can be discussed at length with our experts; when they're able to get their hands on your case,

Hello there, Ashton67612! In order to play Siege on different platforms, you'll have to purchase the game on each new platform you wish to play on. To play Siege on your PC, you'll have to purchase Siege from an authorized retailer's e-store. (It seems like you prefer Steam, so you can purchase Siege there!)

Do note that this will act as a totally new game, as well. You cannot carry over unlocks, rank, progress, etc. from your Xbox version of Siege. You can read more here!

Hey again, Ispxmalxt! It's good to see you around.

I'm sorry to hear about this issue you seem to be encountering! This does appear to be a connection error at face value. Thus, I'd like it if you give these connectivity troubleshooting steps a go. They're quite helpful in ensuring you have a clear connection to Siege's servers!

Hey there, terminator8791! There was indeed a recent degradation for PlayStation consoles specifically in Siege. If you're still running into connection issues t... Read more