Ubi-WheelyDuck

Hey guys,

Sorry to hear you encounter this issue.

I can confirm that this is currently under active investigation and as soon as we have an update we will let players know via the news section of the forum.

Many thanks,

Originally Posted by HilzyOverthinks
Hello i have a problem with Battleye, error 0-0x00001001 i tried reseting the game like it said, it didnt help can u help me ?

Hey there,

Sorry to hear that you are encountering this problem with Battleye.

It is great to hear you have already tried some troubleshooting steps, if you haven't already I would recommend to complete our pc troubleshooting steps in full as this has helped others havi... Read more

Originally Posted by GoliathusUzb
I have the same problem. We discussed this moment with the technical support service for a long time. The problem is widespread and most likely related to NVIDIA drivers.

My drivers were already updated before I purchased Siege

Hey there,

Sorry to hear you also have trouble.

Would it be possible to share your case number so we can take a look. I ask to ensure that any troubleshooting is not repeated for you.

Many thanks

Originally Posted by SOV_ColdChips
You need to uninstall Ubisoft connect and then reinstall it. I wasn't expecting it to work but it did instantly!

Hey there,

It is great to hear that reinstalling Ubisoft Connect helped resolve this for you.

Thank you for sharing your solution to help others.

Originally Posted by eu_sou_prata-1
Hi, good afternoon, I was playing Tom Clancy's Rainbow Six Siege and suddenly my light went out while I was playing a no-place match, and when I came back to try to reconnect it appeared that Ubisoft Connect had failed to connect and I couldn't. no way to enter the match again, which ended up resulting in an unfair 48 hour ban. I hope you let me out please (I want to play this game again with my friends).

Hey there,

Sorry to hear that you encountered this disconnection and ultimately received a 48 hour ban.

I am afraid that we are unable to remove a temporary ban, you can find details in... Read more

Hey theextreme.

Sorry to hear you are having trouble with your replay folder.

For this it would be really useful if we could take a look at some screenshot so we can see what you can see.

For this I would advise you to contact us directly.

- Ubisoft Support
- ... Read more

Originally Posted by Lomar_Komar
I don't know how, but it's fixed.

Hey there,

Sorry to hear that you encountered this issue.

It is fantastic to hear that this is now resolved, if ever we can help in the future just let us know as we will be more than happy to help.

Hey guys,

Sorry for the delay in response and to hear you have trouble playing with32:9 scaling.

I can confirm that we are aware of this and are currently investigating.

In the mean time if there is anything else we can help with just let us know as we will be happy to help.

Originally Posted by OGMenders
So I just updated siege and I noticed when I use the drop down to invite friends I can invite friends but there name is not visible only there steam ID could be a security breach later on.

Hey there,

Thank you for helping bring this to our attention.

We are aware of this and are currently investigating.

If there is anything else we can help with just let us know as we are happy to help.

Many thanks

Originally Posted by Jack.Brinkworth
My game isn't in my Ubisoft library. I've purchased it using steam and have my accounts linked but r6 is the only game that doesn't appear for some reason. Anyone know why??

Hey there,

Sorry to hear that Rainbow Six Siege is not showing in your account.

We will be happy to investigate this with you but we will need you to contact us directly so we can take a look at your account.

We can be contacted by the following methods:
- ... Read more

Originally Posted by BallyCelica
i have a problem of download a game and it show runtime error

this application has requested Runtime to terminate it in an unusual way.


someone help me pls

Hey there,

Sorry to hear that you are encountering this runtime error.

To help troubleshoot the cause of the problem, can I check exactly what you are doing when you get this error?

Many thanks,

Originally Posted by Menschenfresser
After installing the last patch (Zofia nerf, Tachanka buff), my game crashed after a first few moments in a ranked game and I got an unnecessary 1-hour ban for leaving and I couldn't log back into the ranked game. So I tried to play casual and my game crashed again like 10 seconds into drone phase.

Hey there,

Sorry to hear that you encountered this crash and ban.

If you find that this issue is persisting I would recommend to complete our... Read more

Originally Posted by lIIlllIIIlIllIl
i heard some escalated cases take months plz can u faster the queue cause my prolbem shlud reoslve faster it slike a bug i bought the premium and its just vainshed now after more than 1 month of the season so plz help me

Hey there,

I can see we have since been in touch via your case number.

If ever we can help in the future with anything else just let us know.

Many thanks,

Originally Posted by Lizzo_G4MINGTTV
My mic doesn't seem to work in game but I'm still able to hear others. I've tried numerus troubleshoots online and nothing seems to work, I know that my mic works because I've been using it for discord and other games, but the only game i seem to have any trouble with is siege. Please if you have any tips please reply, anything helps!

Hey there,

Sorry to hear that you have had trouble with your voice chat not working in game.

It is great to hear you have tried some troubleshooting steps already, if you haven't I would certainly advise to complete our dedicated ... Read more

Originally Posted by Trazz27
My game one day just wasn't working so I decided to uninstall it to try reinstalling it to see if it would work after that but the game just disappeared out of thin air and now i cant reinstall the game and it says that i have never even purchased the game.

Hey there,

Sorry to hear that you are missing your purchased game.

If this is persisting I would recommend to contact us directly so we can take a look at your account and investigate.

We can be contacted by:

- ... Read more

Originally Posted by zzzzzzzzzzzzzz-
I have the same problem with the exact same games, can you please add the skins to my account too?

Hey there,

Sorry to hear that you also have this trouble.

So we can investigate and help further would it be possible to contact us directly? We can then take a look at your account.

Many thanks,

Originally Posted by DaddyGorki
Well, i was have 240 credits in the first place. I ranked up to 53th level of battlepass and got the credit but my own credits get refreshed and i only have 180 credits now any ideas?

Hey there,

We are unable to take a look at your credits via the forum I am afraid,

If you are able to contact us directly we will be happy to investigate what has happened.

We can be contacted by the following methods:

... Read more

Originally Posted by JelleDeKoning
Small update: I was reinstalling the game (again) on another drive this time because i read it may be caused by a specific type of storage-device. When i was installing i was able to launch it offline and play the situations like normal. So ofcourse i was excited i fixed the issue. But when the installation finished the game crashed when i tried to launch again...

Hey there,

Thank you for your update, Sorry to hear you continue to have trouble, it would be really beneficial to take a look at your ... Read more

Originally Posted by sussy.pancake
I bought the operator edition pack but I'm still missing 2 of my year 5 operators and my base game operators. They were unlocked one moment then locked the next and now its saying I have to rebuy it? What is going on is there a fix to this? (I play on pc)

Hey there,

Sorry to hear that you don't have access to these operators.

If they are still not available I would recommend to contact us directly where we can take a look at what operators you have available.

We can be contacted by:

... Read more

Originally Posted by oO_HODOR_Oo
fuze's lmg reverts back to holographic (not reflex) every round whatever i set in the previous round or in the setting prior any match

very annoying

anyone else has that?

hodor

Hey there,

Sorry to hear that you encounter this issue with Fuze's loadout.

We are aware of this issue and are currently investigating.

As soon as we have an update we will let players know via our ... Read more