Ubi-WheelyDuck

Originally Posted by MatsudaYoji
solved with latest season update

Hey MatsudaYoji,

Thank you for your update,

It is great to hear that this is now resolved for you

If ever we can help in the future just let us know

Originally Posted by thighs4lyfe
I've been removed by Battleeye in the first round of casual matches several times in a row now, it just forcefully crashes my game, and reports to my teammates that I was removed by Battleye, I receive no error code, it just completely locks up my computer, and I have to manually reboot my entire computer. Just verified my files, and updated all my drivers, but no change

Hey there,

Sorry to hear that you are having trouble where you are kicked due to battleye.

As this is an old thread we would advise to create a new thread rather than bumping and old thread in the future as solutions and causes can vary over time.

In ... Read more

Originally Posted by Ali_M_O
Hi...
we have issue that we face in R6 in connection .
we are 3 brothers we play R6 if we want to connect at same time we got this error and we need to solve this issue
we need to do a steps to enter the game with each other



connection error

thank u.

Hey Ali_M_O,

Welcome to the forums, sorry to hear that you and your brothers have trouble playing together in Siege.

For this I would recommend to follow our ... Read more

Hey guys,

Thank you for your updates and sorry to hear that you are encountering crashes in game.

Can I just check whether the troubleshooting steps mentioned by Ubi-Karl helped?

Many thanks

Originally Posted by ValucuMalacu
Its like i cant dowland it because is says is unvailable,and i though maybe i refund it and bought it from ubisoft instead.I bought the deluxe edtiton from epic games and i cant dowland it but i can dowland the free trial so i dont understand the full game is unvailable and free trial not

Hey there

Thank you for your update ValucuMalacu,

I think in this instance it would be really useful to see an image of the issue you are encountering, you should be able to attach an image here in the forum.

Once we can see what is happening we will then be able to provide the appropriate assistance

Many thanks ... Read more

Originally Posted by yaBoiKapo
First time playing the new Season on the newly reworked Broder map and my drone gets placed in one of the ventilation props at south spawn. While i was able to move around inside and look outside, I could not leave. A few minutes later in the second round everything was working as intended again, or so I thought. After cruising around with my drone once more, I noticed one of my teammates being in the same predicament as i was before. Apparently this wasn't a one off thing.

I dont know what caused the issue but im sure it will get fixed soon

...

Read more

Originally Posted by HYDRA-JJAY
I can use my mouse and keyboard in the main menu, I can ban maps, characters and choose where I want to spawn, however, the moment my character spawns in the game my keyboard input cant be detected. On top of that, all the shortcuts at the bottom of the screen show me Xbox controller buttons. Mouse movement is still getting detected therefore I can move my guy's head around but I can't shoot or aim. I don't have a controller and I have never used one on this computer. I have also made sure that the only things that are plugged in are my mouse, keyboard, and stereo jack. Can someone please help me as this is something that I can't find a solution for myself

... Read more

Originally Posted by Painmaker_X
What ping for good hitreg is the recommended for the game? I have 98.

Hey Painmaker_X,

Great question, the lower your ping the better for stability of gameplay.

I would advised to follow the steps in our connectivity guide to configure your network for the game to optimize it for the best connection possible

Any trouble at all just let us k... Read more

Originally Posted by leel_duck
I never had this issue ever before but with the latest update (crimson heist first update) if I sit in the game menu for maybe about 2-3 minutes it crashes consistently every time. I'm already running latest drivers everywhere and latest windows update - already verified files. Not sure what more to do for a new bug.

Hey there,

Sorry to hear that you are experiencing an issue where you crash in the game menu.

It is great to hear you have already tried some troubleshooting steps as this helps us to pinpoint the cause.

I think in your case it would be really beneficial to take a look at your ... Read more

Hey Yuzonko,

We will be more than happy to help you figure out which version you have. For this however it would be best to contact us directly so we can take a look at your account direct. We can be contacted the following ways:

Twitter Support
Facebook Support
... Read more

Hey zadox08,

Thank you for sharing this issue with us.

We have been made aware of drones spawning in the vents and I can confirm that we are actively investigating this.

If ever there is anything we can help with in the mean time just let us know

Hey guys,

Sorry to hear that you have all been experiencing crashes since the update

As you advised this has been happening since the update I would first advise to verify your game files. In addition I would also advise to follow the steps in this support article as they will help to ensure your device is configured for the game.

Any trouble at all just let us k... Read more

Originally Posted by ArkanSweUtopia
Once again, when the new patch is out your support for ultrawide screen resulutions is gone, last time it was about 2 weeks before you fixed it. Is it going to be about the same?

Thank you so much for a great game!

Hey ArkanSweUtopia,

Sorry to hear that you you are having trouble with your triple screen and ultrawide setup. Can I check exactly what is happening?

If you are able to share an image using a third party image sharing site this will greatly help us investigate

Many thanks

Originally Posted by MCK_RoniBALZ
Why does the servers always kick me on the final round in ranked, because of this i have received sanction after sanction when its not even my fault for disconnecting. Has anyone else had this problem if so is there anything i can do to mitigate this from happening.

Hey there, welcome to the forums!

Sorry to hear you have been experiencing connection troubles and disconnecting in the last round.

To help mitigate this from happening I would advise to follow our ... Read more

Originally Posted by lRxzrl
Ubisoft fix your game, your company is so bad with these sound glitches that then freezes your game and kicks you out

Hey lRxzrl,

Sorry to hear that you have trouble where Siege freezes and kicks you with a sound glitch.

Would it be at all possible to share a video with us using a third party sharing site so we can see exactly what happens?

Many thanks

Originally Posted by JackForTheFun
It should be turned off when i do
https://www.youtube.com/watch?v=NDlZLgAOT90

Hey there,

Sorry to hear that when you disable team names in game they still appear for you whilst in Vulkan.

The video you provided was incredibly useful as it clearly showed the issue.

Can I check whether you encounter the same if you make this chan... Read more

Originally Posted by xxIllustriousxx
Hi I would like to check in with you all on why the Ghost Recon Future Soldier skin isn't redeemable? I've owned the game for a couple of days now and played through the 2nd story mission and yet it states that I didn't even own the game for some reason??? I've tried launching (and playing) GRFS on both steam and Ubisoft launchers but nothing seems to have worked for me. I would greatly appreciate it if anyone can help me on this little issue I'm having.

Much thanks in advance!

Hey xxIllustriousxx

Sorry to hear you have been unable to redeem the Ghost Recon Future Soldier skin.

Would it be at all possible to provid... Read more

Originally Posted by Gotika-6
Thanks for the suggestions. I don't use anything wireless when it comes to gaming. I need to follow up on the UPuP. I'm not familiar with how to check which ports are used for an online game. I have a good general understanding of computer hardware and the software(including advanced) that make it run smoothly. As a result of your "Article" I suspect the 730m copper line to my nearest Pilar, the node being another 20m away before fiber Optic takes over may be the culprit. At least when it does work well(not to often) I get into the fray in under 10 minutes.

Thank you for your update and for taking a look at the support article we provided.

If ... Read more

Originally Posted by GamingForumDK
Jeg får denne besked, når jeg prøver at åbne spillet, og jeg har opdateret mit grafikkort: Procedurens indgangs punkt v behandlet Undtagelsesfilter kunne ikke findes i det dynamiske linkbibliotek KERNEL32.dll

I get this message when I try to open the game and I have updated my graphics card: The procedure entry point v handled Exception Filter could not be located in the dynamic link library KERNEL32.dll

Hey GamingForumDK

Sorry to hear that you are encountering this error

... Read more

Originally Posted by victor__zsasz
Hey, I have an RTX 2080s & i7-8700k. I have 2 accounts. My main gets 200-240 Fps and my 2nd account gets a solid 300 -380 easily and rarely drops lower than 300.

Thank you for your message including the range you achieve.

As advised previously the game is optimized for 60fps so it is great to hear you comfortable achieve this. Have you tried verifying the games cache as UbiKoality suggested?

Many thanks