Ubi-WheelyDuck

Originally Posted by OmBra.Berzerk
Created a base outside of the stadium using openplanet, was building a map and testing the route regularly with no issues at all. The issue started when I went to test the track, exited back to the editor and they by accident re-entered test mode within half a second. As my mouse was off screen at the time, the car was in the middle of nowhere at the edge of the base, with shadows around the car.
Instead of loading the car and allow me to drive, the game just crashed. Now, whenever I try to open map editor (either through openplanet or the game itself) the game doesn't progress past the loading screen, goes unresponsive after 30 seconds and then gradually increases CPU/memory usage, crashing my pc after around 1 minute.
Tried reinstal...

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Originally Posted by Cimarien
Beginning of game, no problem, everything runs smoothly at 4K setting, but at later state of game (after building a few towns, 4-5 towns..) keyboard becomes heavily lag, it takes age to capture a key press and when it works, it may repeat a keystroke many time, for example, type 100 in the number of goods to sell at the port, it may put "1111000000...", something like that. Not only keyboard, mouse also gets lag, for example when I click a ship, it doesn't unselect previous selected ship automatically, I have to press Esc key, then select a ship, if not, it will select multiple ships like when using Shift Key + Mouse Click. Click on the building, it also behave weird, the game may not show up the building panel, I also have to press Esc, then select t...

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Originally Posted by Zelva111
Hello!
I just bought Anno 1800 and I have played 5h when suddenly the game crash and say "an unexpected DirectX error orrucer. Present failed." I can not not start the game without this happening. What is going on?

/Emelie

Hey there,

Sorry to hear that you are having trouble with Anno crashing.

If you are still having this trouble, would it be possible to try these... Read more

Originally Posted by Strengh23
This is my case number: 13092337

I already created a case where i told the support everything in depth but with no response yet. Maybe you could help me.

Best regards

Certainly,

What I would suggest in this instance so that we can get you an answer as efficiently as possible would be to contact us via either of the following 2 methods and then quote that case number.

There so long as it is in private the agent will be able to get an answer for you and will do so as fast as they can

... Read more

Originally Posted by FixStats
Strat tracking has stopped since the beggining of October and didn't track any stat that we did in that period of time till the Tachanka rework update, and now they started tracking again but they did nothing with all those stats lost. I basically reached 2.000 kills with my main and it was all for freaking nothing since it appears all those stats got thorwn down the drain. Please HELP!

Hey FixStats,

Sorry to hear this, we were made aware of this and have been investigating it our end.

I have no update in regards to whether these stats will show in the future unfortunately but I can assure you this is something the team are working ... Read more

Originally Posted by Robbin4467
nope 0 noitifications, but i always get notified when logged in that my account is activated.
no twitch notifications that i recieved.

and it was the EU and US majors so the drops were activated,
so i still don't know were the problem is or how to fix it?

Thank you for clarifying.

Can I check that when you watched the stream you had the stream volume above 30%, this can help the drops register

Many thanks in advance

Originally Posted by EverybodyBeCool
Hello, I ALWAYS check that my sound is not mute. And I reload my page many times during the livestream to make sure that Drops are still active.
Again, the week before I used the SAME settings for the European Majors and I got 4 charms (Copper to Gold). 2 on Saturday, 1 on Sunday and one on Monday. Last week end for the Major NA, I got nothing on Saturday morning and for this reason I DOUBLE CHECKED again and again my settings on Saturday Night. But I got nothing on Sunday morning and nothing until now.

Completely understand.

Can I just check that your stream volume although not on mute is above 30%?

I just want to ens... Read more

Hey there,

I have an update on this for you from the game team themselves.

Different 3D-model skins aren't supposed to be used with the new Trackmania. So only the standard car model in the game is supposed to be used, where players can make different skins for. Any models from previous Trackmania might work, like the videos show, but this isn't something we official support for the game.

I am sorry that this is not the news you wanted to hear but I do hope that this helps clear things up.

Originally Posted by Rxelux
- Yes: https://youtu.be/zv_yimyZ1vQ
- Items are affected by the issue (upon saving and reloading a map)
- Affected Items are custom (cf video) and official (cf fist post)

partial workaround: checking the "Not On Object" flag for items seem to prevent the issue (if both are flagged as such, if not the one without the flag will still get deleted).
This make custom items more difficult to place.
This does not fix the issue for official items.

(Possibly related issue: items placed before block get deleted ...

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Originally Posted by FluMMzz
Me again, unfortunately it is not fixed, now I tried it 5 times in a row and it didn't synchronize after joining an online server and I'm trapped in an map overview. This is strange.

Hey there,

Sorry to hear this, what you have described here is incredibly useful and makes me believe this may actually be a connectivity issue. For this reason would it be possible to... Read more

Originally Posted by Zalg-
Hey at least you got a charm lol after 2 years of not getting charms and going through support I just get told nothing can be done and that they’re forwarding it to the developer team.

Hey Zalg-,

Can I just check when you watch streams that you have the stream volume over 30% this can sometimes help this register

Any trouble just let us know

Originally Posted by Waffel_RX.LGN
I still have not gotten my twitch drops yet, I got silver charm over a week ago and I watched just about all of the NA major (which I did the math for and it was about 26 hours of stream according to the schedule) I've seen other people getting replies where a ubisoft support staff tells them how many hours they have logged, I should have around or over 30 because I only afked when I had to go do chores, and other than that it was always on and i was always watching and/or listening. It would really suck if I don't get credit for the hours watched.

Hey there,

Really sorry to hear that you have not received the drops.

Can I just... Read more

Originally Posted by Hamameez
I have been playing R6 since release, absolutely love it and I never had any issues, this is the first time I'm contacting you. I played the beta on PS4 my Playstation name was AmbassadorIX and I was connected to this same Uplay account so I got this exclusive camo called fire for playing the beta. I recently switched to PC and I see that all of my progress on console is not transferrable but that doesn't really matter as I can buy all all the operators again by just playing the game. Now this camo I cannot buy back and I am asking you if you are able to somehow give me the camo as I played the beta on this account same Uplay account but it was on console. Thank you for taking the time to read this....

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Originally Posted by NoahzBoahz
I just bought rainbow six siege on steam for $20 and i downloaded the game and i made a ubisoft account. When the game was done downloading i hit the play button and it said "link your steam account to ubisoft account?" But when i hit continue it says that there was an error with the ownership of the game. It is very sad that so many people are having this problem and you guys can't find a way to solve it.

Hey there,

Sorry to hear that you are having this trouble.

Can I check that you are logged in on Ubisoft connect when you try to launch the game?

Have you ever had another Ubisoft account that your Steam could be link... Read more

Originally Posted by Tarrmin
I want to set up Japanese and Russian audio. Sometimes one, sometimes another. Sorry for using the awful google translate.

Hey there.

I am afraid that this is not possible.

The reason for this is that Russian language is locked to the region and so for this language you will need the game from this region. Having this you would not be able to access other languages around the world.

Sorry for any inconvenience, if we can help further just let us know

Originally Posted by The.Bus.Driver
This has to one of the worst ideas ever conceived. You're in the middle of a firefight and a giant pop-up from Ubi COnnect shows up on your screen announcing some BS about a challenge.

Get rid of it, it sucks.

Hey there,

Sorry to hear this!

Would it be possible to provide a screenshot as an example of this?

Many thanks

Originally Posted by Audemar-
I’ve also just been permanently banned and i don’t know why

Hey Audemar-.

We will be more than happy to investigate this for you but we will need to do so in a private case.

Would it be possible to open a new case so we can take a look?

Originally Posted by Strengh23
I got falsely banned on my r6s account. I already contacted the support and created a ticke 3 months ago. No responses yet. Everytime i ask the support via live chat they tell me they don't know anything and i should have patient. They do this for 2 months now and i am literally shattered about this support ngl.

Hey there,

Would it be at all possible to share your case number so we can take a look?

I would also suggest trying to open a new ticket where we can take a deep look rather than via live chat. You can do this in the following ways

... Read more

Originally Posted by longthings.100T
any update on a fix??

Hey longthings.100T

Can I check that you have tried the steps previously mentioned?

Many thanks in advance