Ubi-WheelyDuck

Originally Posted by AR_Down
it hasnt been crashing anymore after i cleared the autosaves and map folders, but i also got a new graphics card, so not sure if it was actually the autosave/map cleaning that helped

Thank you for your update.

It is great to hear that this is now resolved.

If there is ever anything else we can help with just let us know

Hey there,

I think in your case it would be really beneficial to take a look at your Dxdiag and Msinfo so that we can get a deeper look at the problem.

These files can be attached ... Read more

Originally Posted by Lucky-StrikeTM
https://ibb.co/2FTLYTs

Hey there,

Sorry to hear you had trouble.

It is great to see that this is now resolved!

Originally Posted by cywq-
Hello

its completly frustrating me that the UI itself is slower than my dog. Fix the UI first so i dont need press 3 Times that i want to view my profile, then having 1 fps cause it's loading and after 3 seconds i see my profile. It's a shame that a game in 2021 laggs inside its Menu. Its also can't be that this game is starting up slower then current AAA games.

Greeting from pissed me

Hey there,

Sorry to hear that you are encountering this.

Can I just check do you have the game installed on a HDD or SSD?

Would it also be possible to share an example with us of this?

Many thanks ...

Originally Posted by FlinkTM
Hey, I just found that many ghosts have the nametag 'personal best' in the replay editor. In October (last time i used this) these were all still correct.
Would be cool to get the real names back!

Example with 2 out of 5 wrong names:

Hey there,

Sorry to hear this.

Can I just check whether they are still appearing this way now?

Many thanks

Originally Posted by RastaTM
Reproduction rate : 100%
Steps : Hide Interface → Finish map → Press the button to open the menu → Nothing shows up and the image freezes → Press all buttons, nothing works

Thank you for your update.

Can I just check whether this happens with every map created or is it 1 map in particular?

Many thanks

-Ubisoft Support

Originally Posted by Shadow_Crancer
So 3-4 days ago I started hunting Fall 12 and managed to get top 9 world with a 34.40x, between randomplayer343 and JL_Boris_TM in 1-2 hours.
I join back today, come back to hunt a bit of the campaign and I notice that I have no record on 12, as if it got deleted.
When entering the track to play, I notice a previous ghost I drove, but I have no time shown on leaderboards.
Also my record is deleted from trackmania.io.

With this context, I'd like to know if there's any possibility to recover my time. I can provide a link/gbx file to any moderator who wants proof of my Fall 12 run and show that my time is legit.

Thanks in advance for responding....

Read more

Originally Posted by BestNoob
I just removed everything and all of TM2020 nothing saved. No i cannot provide any screens or vids and i wont do it again xD
It was just that on tthe left side where the clock is and you can see your global time stats, there was still the stuff from the server i have visited last (my server)

But good to see that youre hunting bugs, maybe not all hope is lost for TM2020 ;D

You should checkout the other stuff i have posted

Hey there,

Thank you for the update, completely understand.

If ever you encounter something out of the ordinary it would be really useful to see a screenshot or video as we use these to as... Read more

Originally Posted by timwie-
I appreciate the post Milky!

They have been installed on the same SSD before, and also now.

Thank you for your update.

As and when we have an update we will update this further

-Ubisoft Support

Originally Posted by w1lla
Seems to be fixed.

Thank you for your update.

This is great to hear.

If ever we can help in the future just let us know

Hey guys,

Sorry to hear that this is happening.

Would it be at all possible to run through the steps in this support article?

I suggest those steps due to this only affecting Trackmania, please let us know if you have further trouble

Hey guys,

Sorry to hear this.

Would it be possible to verify your files?

If the problem persists after this just let us know as we want to get to the bottom of this

Many thanks

Originally Posted by swaggypanda932
I have tried every method of fixing the game many times and nothing has worked I basicly can't play the game because it happens nearly every match and there is nothing I can do to stop it I have only been playing since it came to game pass and was really enjoying it till this started happening please fix it

Originally Posted by swaggypanda932
The update today still didn't fix the audio cut out and freeze issue...

Read more

Originally Posted by TomJH
Hello.

-In terms of Ubisoft ID I believe it's just TomJH.
-I play on Xbox
-I've tried having the game installed both internally and externally and can replicate the issue on either format. It is currently installed externally.
-This issue last affected me on 07/11/2020 (7th Nov)
-The only common factor in my audio cutting out tends to be if their is an explosion nearby i.e. an impact grenade blowing a whole in a wall, Zofia or Ash using their launchers or Oryx bursting through a wall. I crashed three times on the day in question. The first I ran through a wall as Oryx and the sound cut out. The second the explosion from a grenade thrown by a teammate went off near me followed by the sound cutting out. The third time the sou...

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Originally Posted by avseq.dat.01
Thank you

You are more than welcome!

If there is anything not account related we can help with further on the forums just let us know as we will be more than happy to help you

Originally Posted by avseq.dat.01
I already have 2 support requests. What more do you say open a ticket. nonsense

I understand your frustration. I can assure you we will help as soon as we possibly can. We however cannot discuss your account here.

Thank you for your patience

Originally Posted by avseq.dat.01
will you solve this problem?
you write a message and leave

These forums are not the best place for us to discuss you account privately. If you can continue this either in the PM as UbiKoreanBBQ advised or via a new case we will be happy to help and will respond when we can.
... Read more

Originally Posted by Mandalorian Guy
I also just realized I wasn't getting my season pass benefits. I haven't bought anything so don't need compensated but it just happened tonight, probably about an hour ago. I restarted the game 3 times and my console once so it's definitely a server issue.

I don't have access to the additional challenge slots and The in game store has a banner saying "the Season Pass benefits are available" and when I press it a message says "this section of the store cannot be accessed at the moment. We apologize for the inconvenience."

- Proof of my Y5 season pass
...

Read more

Originally Posted by BARAFURRYPORN
No, I only launch my game with administrator rights when i try to fix the use profile loading fail. Do I have to use administrator every time?

I close the game using the default way, quit to deskop

Fantastic!

We would indeed recommend running the game and Ubisoft connect with Administrator rights. The reason for this is it ensures you can 'write' data rather than just read. By writing data this is in effect saving and so may actually explain what is causing this to reoccur. At this stage I would suggest trying running this way. If the problem happens again we can then investigate other avenue's further

Originally Posted by BARAFURRYPORN
Oh no, i didnt notice anything unusual each time it resets. and the files i quoted are not the save files but adjacent files which i don't know the purpose or importance when going thru the process to solve the original issue

Can I just check that you always launch your game with administrator rights?

I think the key here is we need to identify exactly what causes this to reoccur.

Can I check what method you use to close the game when you are finished?

Many thanks in advance