Ubi-WheelyDuck

Originally Posted by TGMorokei
Hi,

For some reason during a session of Sugar Fright I got the error message that I was suspended, when I finished the session I am now banned/suspended for 24 hours. This is the second time this has come up during a session, but after the first error message I was not suspended, but after the second one today, I am now suspended for 24 hours and all I can play is casual.

Any ideas why this is happening? Oh and no, I didn't leave previous sessions.

Kind regards,

Connor.

Hey Connor.

Sorry to hear that you have encountered this issue. Do you happen to have a screenshot or video of the message you rece... Read more

Hey guys.

Sorry to hear you are still missing this.

We are aware of this issue and are currently investigating.

Please see this support article for updates

Originally Posted by JuanSolido
Noticed since the switch to Connect my Fire skin has gone AWOL. It's still equipped on some of my guns, but I can't put it on any that didn't already have it equipped. Anyone else having this issue?

Hey there,

Just to let you know that I merged your post with this thread as it is about the same subject.

Please see ... Read more

Originally Posted by Bamaboy710
Every game I have this issue. My game sound will cut out and then about 20 seconds later my game will freeze and I will have to reset my game. I have tried uninstalling it but nothing has fixed it. I have also tried a different account. so I dont know what to do anymore.

Originally Posted by Geekzs
This audio glitch followed by the game crashing has recently started happening to me again after the Halloween update was released on Xbox One and needs to be...

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Originally Posted by Bamaboy710
Every game I have this issue. My game sound will cut out and then about 20 seconds later my game will freeze and I will have to reset my game. I have tried uninstalling it but nothing has fixed it. I have also tried a different account. so I dont know what to do anymore.

Hey Bamaboy710,

Sorry to hear that you are having this issue.

Can I check what platform you are playing on?

When did you first notice this happening?

Does anything in particular trigger this?

We will get to the bottom of this

Originally Posted by GokuTheHokage
I Just Got My Elephant and Guerilla Skins Back But Not My Fire

Hey there,

Great to hear that you have received some of your skins. We are however aware that not all skins have been returned and are currently investigating.

Please see... Read more

Hey there,

Sorry to hear that this is happening.

Thank you also for already trying some troubleshooting steps.

Would it be possible at all to try the steps in this support article also?

It may also be useful to see a video of what is happening if that is at all possible?

Many thanks in advance!

Originally Posted by Squattangent0
itd be cool if this was something we could turn on/off. rn its wierd but in ranked this would be super helpful

Thank you for your suggestion, you could also post this here to get it more traction

Originally Posted by Power_p90
I am an Xbox player, I like to stay in party chat so nobody can hear me except my friends. With this new update game chat can hear me when I'm in party chat and I can hear game chat. I hate this. From what I've seen there is no way to disable this. Is there a way other than just turning down my volume?

Originally Posted by PhantomSkater39
I've noticed this too. Seems like a bug that shipped with the recent patch to me....

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Originally Posted by Damnnotagain386
Ever since the newest patch notes were release (Y5S3.3) my ENTIRE Xbox crashes when I enter a game and play for a few minutes. I’m not talking my game crashing I mean my entire Xbox is shutting down. This only happens when I play rainbow and only started happening after these patch notes were released. I’ve been playing since year one and never discovered something like this.

Hey there,

Sorry to hear that your xbox is crashing on game launch.

Would it firstly be possible to try... Read more

Originally Posted by BobTogan
Thanks for answering,

Currently when restarting system, I do not get mmr or renown at all.

Thank you for your update.

We are continuing to investigate our side and will be sure to update players once we have an update

In the mean time if there is anything we can help with just let us know

Originally Posted by Fake.Bacon
Hi,
I got abandon penalty, i didnt even start a match.
when the penalty time ends it gives me another one with doubled time!!!.
now i have a 20 hrs penalty.
I ONLY PLAYED QUICK DURING PERVIOUS PENALTIES!.

help!
welp!
thank you

Hey there,

Sorry to hear that you are having this trouble, I am afraid we are unable to remove temporary bans.

In this case I feel it important to get to the bottom of why this is happening. It seems that it may be as a result of connecting to a game but not fully connecting.

Would it be possible to try our ... Read more

Originally Posted by Proof.TM
Title. That's all.

Hey Proof.TM,

Would it be possible to send us some screenshots of exactly what you are missing as well as lap times?

Originally Posted by IshtiaqJamil
Bought this game recently (1-2 months ago) because of some friends, and started having issues from day one (The game will not update unless I use vpn, but after update it plays normally without vpn). Recently it started crashing just as you (Nokmanz1) mentioned. I regret my decision, and will never ever buy games from ubisoft again. Battlefield is way better anyways.

Hey IshtiaqJamil,

Sorry to hear that you have encountered this problem.

Can I just check whether you have tried the steps previously mentioned in this thread?

Originally Posted by LUCIFER_is_BACK
thank you for taking care.

You are more than welcome.

In the mean time if ever there is anything else we can help with just let us know

Originally Posted by Crash.157
Yes, feel free to share this with the relevant teams.
I also wrote a support ticket but all the support guys do is blame me for this and suggest it was an issue on my end (when it was clearly not - everybody was disconnected at the same time) and that the sanctions were correctly applied, which is quite infuriating to say the least.

Sorry to hear that this is how you felt after speaking with our support.

The aim is ultimately to get to the bottom of exactly what went wrong and often this means examining everything both player side and our side.

Your comments were shared to the team, thank you for sharing them with us ... Read more

Hey guys,

Sorry to hear that this happened.

Can I just check, were you in a match while this happened or was it after the match?

Many thanks

Hey guys,

As explained in this tweet, leaving the Sugar Fright event will still result in a penalty. This is to help improve the gameplay experience for everyone.

Sorry for any inconvenience

Originally Posted by Parzival7k
While playing if I use tab for it works perfectly at the start but then chat opens and no key on keyboard works and either game crashes or I have to turn off the pc and restart it. I use discord and I've tried disabling it and overlay but the issue still happens. Today game crashed two times when i started ranked and got 3 hours in total suspension and now game crashed because of this issue and I got 24 hour suspension.
Pc spec are according to the game. I've tried verifying the game files and reinstalling the battle eye but still it keeps happening.

Hey Parzival7k

Sorry to hear that you are having this trouble.

Thank you f... Read more

Originally Posted by Radiko746
l have this problem when l join match its say 4-0xFFF0BDDC hata kodu

Hey Radiko746,

Sorry to hear that you are having this issue.

Would it be possible to try these connectivity troubleshooting steps in full?

This should help... Read more