Ubi-WheelyDuck

Ubi-WheelyDuck



20 Nov

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Zalg-
Hey at least you got a charm lol after 2 years of not getting charms and going through support I just get told nothing can be done and that they’re forwarding it to the developer team.
Hey Zalg-,

Can I just check when you watch streams that you have the stream volume over 30% this can sometimes help this register

Any trouble just let us know
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Waffel_RX.LGN
I still have not gotten my twitch drops yet, I got silver charm over a week ago and I watched just about all of the NA major (which I did the math for and it was about 26 hours of stream according to the schedule) I've seen other people getting replies where a ubisoft support staff tells them how many hours they have logged, I should have around or over 30 because I only afked when I had to go do chores, and other than that it was always on and i was always watching and/or listening. It would really suck if I don't get credit for the hours watched.
Hey there,

Really sorry to hear that you have not received the drops.

Can I just... Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Hamameez
I have been playing R6 since release, absolutely love it and I never had any issues, this is the first time I'm contacting you. I played the beta on PS4 my Playstation name was AmbassadorIX and I was connected to this same Uplay account so I got this exclusive camo called fire for playing the beta. I recently switched to PC and I see that all of my progress on console is not transferrable but that doesn't really matter as I can buy all all the operators again by just playing the game. Now this camo I cannot buy back and I am asking you if you are able to somehow give me the camo as I played the beta on this account same Uplay account but it was on console. Thank you for taking the time to read this....
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by NoahzBoahz
I just bought rainbow six siege on steam for $20 and i downloaded the game and i made a ubisoft account. When the game was done downloading i hit the play button and it said "link your steam account to ubisoft account?" But when i hit continue it says that there was an error with the ownership of the game. It is very sad that so many people are having this problem and you guys can't find a way to solve it.
Hey there,

Sorry to hear that you are having this trouble.

Can I check that you are logged in on Ubisoft connect when you try to launch the game?

Have you ever had another Ubisoft account that your Steam could be link... Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Tarrmin
I want to set up Japanese and Russian audio. Sometimes one, sometimes another. Sorry for using the awful google translate.
Hey there.

I am afraid that this is not possible.

The reason for this is that Russian language is locked to the region and so for this language you will need the game from this region. Having this you would not be able to access other languages around the world.

Sorry for any inconvenience, if we can help further just let us know
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by The.Bus.Driver
This has to one of the worst ideas ever conceived. You're in the middle of a firefight and a giant pop-up from Ubi COnnect shows up on your screen announcing some BS about a challenge.

Get rid of it, it sucks.
Hey there,

Sorry to hear this!

Would it be possible to provide a screenshot as an example of this?

Many thanks
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Audemar-
I’ve also just been permanently banned and i don’t know why
Hey Audemar-.

We will be more than happy to investigate this for you but we will need to do so in a private case.

Would it be possible to open a new case so we can take a look?
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Strengh23
I got falsely banned on my r6s account. I already contacted the support and created a ticke 3 months ago. No responses yet. Everytime i ask the support via live chat they tell me they don't know anything and i should have patient. They do this for 2 months now and i am literally shattered about this support ngl.
Hey there,

Would it be at all possible to share your case number so we can take a look?

I would also suggest trying to open a new ticket where we can take a deep look rather than via live chat. You can do this in the following ways

... Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by longthings.100T
any update on a fix??
Hey longthings.100T

Can I check that you have tried the steps previously mentioned?

Many thanks in advance
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by UnShavedSakk
Every time i download R6 i play it for 30 mins then it black screens and crashed, boots me from the game then starts downloading all over again again, it doesnt do this with any other game on my pc
Hey there,

Sorry to hear that this is happening, what you have described is a very strange issue and so I think we are best to troubleshoot this in depth to get to the route of the problem.

Would it be firstly possible to try ... Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Raging_raccoon0
I have updated it now
Thank you for that.

So that an agent can help you as quickly as possible I have sent you an email to verify you.

To discuss your account we will however need to do so on the case in private

Many thanks for your patience
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Bigdockchris
I would just like to unlink the account but I cannot because it only says re link, I want to unlink it so I can change it to another account
We understand this and will be more than happy to help you do this.

We will however need you to contact us by 1 of the methods previously stated.
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by SixAttorney7797
How do I fix this
Hey SixAttorney7797,

As advised this is currently under investigation.

Once we have an update we let players know

Sorry for any inconvenience
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by ThrowingMMR
What if I cant because I have 144hz?
Hey there ThrowingMMR,
Sorry to hear you are having trouble with this and welcome to our forums.

We would recommend in this sort of situation to start a new thread rather than bumping an old thread.

Having a 144Hz monitor should not prevent you from being able to run the game in windowed or windowed borderless as per previous suggestions.

We would also recommend running through... Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by mrwhizzarduk
Does seem like you've had a general change of policy in terms of allowing people to game share content across many of your games - the same behaviour is also happening with Ultimate Editions of Watch Dogs Legion, also on Xbox.

Worse for Siege users who have been permitted to do so for years until whatever recent DRM change you've decided is prudent to implement.
Hey there,

Thank you for your feedback on this.

As we have advised Xbox One players can share Year Pass Operators with profiles on the same console, but not additional purchases or Operators purchased with renown/credits.

Any updates can be seen in ... Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Hey guys.

I can assure you we take this report very seriously and we are investigating this currently.

As soon as we have an update we will be in touch as we want you to be able to enjoy your gaming experience as intended

Thank you for your patience
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by SLD.Ritalin
Does this work on pc as well??
Hey SLD.Ritalin,

It certainly does exactly as described above.

If there is anything else we can help with at all just let us know
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by WashedUpR6
I just joined into another ranked game on a streak feeling good when as soon as the ban phase is up I start connecting, and lose total internet connection for 1 minute then im back, hate when u get ddos but I was like whatever my teams got this and I now have a suspended, and another abondon on my ranked stats. This is ******** ubisoft I know u put the if a teammate leaves u can cancel, but people are using it if people look sweaty to get out of playing against them. Fix your ******g game or get rid of this. I tried contacting support but you across seas servers must be down because there was no one to talk with. This is the 4th time this season this happened amd nobody is getting banned on xbox. If it happens one more time I will make it to champio...
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by b.o.n.s
Hi!

I'm not a hardcore Siege player, but i like the game offcourse.
Today ive bought a PS5 and was looking to download the game again from the store.

But it won't let me. I have the base game of Rainbox Six Siege, and it's not PS5 compatible?
Why?
Hey there,

Sorry to hear this

Can I check exactly what error you get?

If you are able to provide a screenshot or video that will also greatly help us investigate.

Many thanks
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Kliger89
Please reply when it gets addressed, its a shame that this even happened again. A similar bug happened during ember rise, most people lost access to ALL preorder character skins from all recent operators as well. My friend lost mira and jackal during that time for almost no reason, and the bug "fixed itself" when another update came through. FeelsBadMan, dont let Tachanka's rework turn into another operation health, please lmao.
We certainly will Kliger89.

Thank you for your patience!