Ubi-WheelyDuck

Hey guys,

Sorry to hear you are having trouble.

We are aware of this issue and are currently investigating.

To help the investigation would it be possible to share images or even better a video showing what is happening?

Many thanks

Originally Posted by Notcxn.-
Hi,

I didnt became my free 600 R6 credits. Can i get some help from u guys

My mail :*removed*

thanks!

And i really love it to play r6 nice game u made there.

Hey there,

Firstly I must advise you not to post personal information such as and email to the forums. I would also advise against necro-ing a thread. If you cannot find a current active thread I would suggest in the future creating a new one.

I would suggest in your instance to follow the steps mentioned by UbiMorning.

Any trouble just let us know.

Originally Posted by HamsterAids
went to leave a ranked que when soon after it said i had to reconnect, went to do it and it said reconnecting. its been 20 minutes and the other people in the game are having the same problem. the in game chat is accesible from the lobby and restarting computer had no effect... HELPPP!!!

Hey there,

Sorry to hear that you encountered this!

Can I check whether you have since been able to connect to games?

If you find that you regularly encounter this I would suggest following the steps in our ... Read more

Originally Posted by SirFlunterflurk
for some reason when I launched the game for the first time I was told that I needed an activation code to continue but was never told where to find it and I even checked my account and emails but still couldn't find it. does anyone mind telling me what's going on? [IMG]Screenshot 2021-01-06 030424[/IMG]

Hey there,

I am afraid I was unable to view your image but should still be able to help with this.

Can I check that you are trying to run Siege rather than Siege Test Server? This is usually the most common reason for this error.

Any trouble just let us know

Originally Posted by saychell1224
Dear,ubi karl.
thanks for your quickly respond.

oh,wait...ok.
u mean,Google photo is not right here?
so,i upload some photos for imgur this time.
could u take a look at it plz?

*removed link*

if something was wrong, plz let me know.
thank u.

Originally Posted by saychell1224
Heres the Info.
And my payment successfully done.

Purchase information
*removed details as personal*...

Read more

Hey Penguin

If you would like to find more information about your suspension or appeal it, we will be more than happy to look into it however it's something we will be unable to discuss in forums, therefore please reach out to us via one of the following channels and we will get back to you at the earliest possible convenience:

Support website
... Read more

Originally Posted by xlLeviathanlx
Tried it, tried everything else, didn't work, I still have this error

UPDATE: Turning all antivirus software while I was downloading the game seemed to do the trick, works fine now

Hey there,

Thank you for your update on this, it is great to see that you found a solution that works for you on this!

If ever we can help in the future just let us know

Originally Posted by fastman1801
I got the 5-year pass and the characters are not unlocked Idk what's going on but I need help

Hey there,

Sorry to hear that you appear to be missing some content.

You can find full details of the contents of the year 5 pass in this support article

Would it be possible to share a screenshot ... Read more

Originally Posted by random_vortexx
Thank you for your response.

You are more than welcome!

If ever we can help in the future just let us know as we are happy to do so

Originally Posted by christian.dion
same happened to me, and I wonder how it's possible ! I played only few times, I am not good at all, mostly played with friends (not the online games, but by inviting your contacts to a game).. I am pretty much new to this game, so my stats are certainly not pointing to something suspicious !!

I don't care much as I don't play much online, but I just don't understand how that can happen...

Hey christian.dion,

Thank you for for your message.

As Ubi-Karl advised we would suggest getting in contact with us directly if you would like us to look into a ban as this not something we can discuss over the forum.

M... Read more

Hey there,

Can I just check, when you resume play has anything changed at all as a result of the activity you see when paused?

Many thanks

How strange! Can I just check, has this happened at any other time or just when you build tractors?

Many thanks

Hey guys,

Thank you for your update!

I have now forwarded your details to the team for further investigation

Hey guys,

Thank you for your update.

I have now forwarded your details for further investigation

Originally Posted by Freddie-Foo
Continually crashes

Really sorry to hear that your game crashes a lot.

I think in your case it would be really beneficial to take a look at your Dxdiag and ... Read more

Originally Posted by khamvat12345
Just found out new thing. When i turn on Task manager, i see that when the GPU is 100%, my screen is black but the sound still working. I have no idea what is the problem.
My pc spec: 16gb ram, gtx970, i3-9k and setting in game is all low

Thank you for your update.

Can I just check you have followed all steps which have previously been mentioned? This will include updating all drivers as the driver you mentioned you are currently running is not the newest.

It will also still be incredibly useful to see your system files as previously advised

Many thanks

Originally Posted by jeretzel
Oh I found the solution and it worked. thx

Great to hear that this is now resolved for you.

If there is anything we can help with in the future just let us know

Originally Posted by milon_ab
yess i have the same probelm for 1 month now. i hope it will be fixed soon

Hey milon_ab,

As soon as we have an update we will let players know via the forums

Originally Posted by p6****a
I am using DX12. Meantime I´ve found out that going back to the Nvidia drivers 457.51 AND activating Vsync in the game NOT with Nvidia Inspector has fixed this odd issue. It´s muuuuch better now. There is like tiny FPS drop when jhaving selected some building but it´s waaaaay better and smoooth. Also the whole performance has improvved...

It is fantastic to hear that you have found a solution that works for you!

If ever we can help in the future just let us know

Originally Posted by tiocoy1996
its been a long time that i don't touch this game, but today when i want to play and update the game, the update always says initializing forever. so i tried to unistall and re-download the game but i now always get error code 17006. i already tried to open the ubisoft connect with "run as administrator" but still not working

Sorry to hear you have been encountering this issue.

The steps advised by mujeeb2646 are exactly the same as I would have advised

If you have any trouble just let us know ... Read more