Ubi-WheelyDuck

Originally Posted by Waschi3k
Thank you for your reply Will do that - as soon as Covid is over since they only do livechat now Back to the last working save it is I guess

Hey there,

I think in your case it would be really beneficial to take a look at your ... Read more

Originally Posted by RaynCo179
I have a Mircrosoft Surface Book Performance Base with a Nvidia Geforce 965M to play Anno 1800. It ran very good with medium graphic settings. After loading the update 5.2, the game isn't running anymore. Already in the main menu the GPU has 100% load and I have 4 FPS in game..
I already updated the GPU driver, Windows and reinstalled the whole game..

Does anybody have an idea where this kind of problem comes from?

Thank you in advance!

Hey there,

Really sorry to hear this, can I just check what happens if you try running in low graphics settings for testing purposes?

I would also in this situation advise... Read more

Originally Posted by nbarker23
When trying to host or connect to MP game session, i get booted back to main menu with error text "failed to load saved game" 'Oops, it seems your saved game is incompatible with the current version of the game" I load single player fine. any ideas?

Edit: also, when this happens, the game will not close. the background dims and i cant click anything, but if i try and exit the game, the "are you sure you want to close the game" box pops up. i can click exit there also, it just closes the box and goes back to the slightly dimmed, inoperable main menu.

Hey there,

Sorry to hear this.

For the issue you are encountering I woul... Read more

Hey there,

It is great to see you got the answer you needed!

If ever we can help in the future just let us know

Originally Posted by MayusoTM
Quick update. It's fixed.

This map appeared while I was racing online and it worked just fine. I improved my PB in this session and then went into single player mode to test if it worked, and it does.

I mention the PB improvement because I assume it is somehow related, maybe my old PB file (replay or timer) was corrupt and that's why it didn't load?

Anyway, my problem seems to be fixed. Leaving this here in case anyone else finds it relevant.

Hey there,

It is great to hear that this is now resolved and you were able to improve your PB.

If ever we can help in the future just let us know ...

Originally Posted by Taccnien
Today I opened my custom item to work on it. When I entered the "mesh", I was greeted with an error (see screenshots).
I restarted my game and after that, no error appeared, so I continued to model.
After some time I turned my pc on again and did the same thing with a different item. exactly the same error appeared.

This makes me think that it happenes after first launch of the game since turning on the pc. Then, after restart, it´s gone.

I am now certain it´s not caused solely by my items. But just in case, I´ll tell you that I' used "chaos" and "smooth" functions on a low poly model to make it look better. Nothing else out of the ordinary with them.

screenshots:

...

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Originally Posted by Anotherplayer42
The review server crashes when a vote for a track restart is successfull while it shows the rate for the current map. At the restart it showed the wrong track and after some time the server crashed and I was unable to rejoin for some time.

Hey there,

Sorry to hear this.

When the game crashes do you get any error at all?

Would it be at all possible to share a video of this happening?

Many thanks

Originally Posted by TutaTM
I tried searching but only found old threads on this issue. And since this is new for me I think I can make a new topic about it.

The last few days I have gotten an insane amount of teleport bugs online, where I teleport back to aa 2-3 seconds earlier state on the run. I get this in almost every run I do online at this point.

I haven't played online for two weeks or so prior to this, and then I played in COTD and came second on the server I was in and had no issues for any of the runs then. So it seems like this is new? I also play with decent FPS pretty stable around 60-80 or so so I don't think performance is an issue?

I have not changed anything about my internet connection or setup, but perhaps there are some known ...

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Originally Posted by AR_Down
it hasnt been crashing anymore after i cleared the autosaves and map folders, but i also got a new graphics card, so not sure if it was actually the autosave/map cleaning that helped

Thank you for your update.

It is great to hear that this is now resolved.

If there is ever anything else we can help with just let us know

Hey there,

I think in your case it would be really beneficial to take a look at your Dxdiag and Msinfo so that we can get a deeper look at the problem.

These files can be attached ... Read more

Originally Posted by Lucky-StrikeTM
https://ibb.co/2FTLYTs

Hey there,

Sorry to hear you had trouble.

It is great to see that this is now resolved!

Originally Posted by cywq-
Hello

its completly frustrating me that the UI itself is slower than my dog. Fix the UI first so i dont need press 3 Times that i want to view my profile, then having 1 fps cause it's loading and after 3 seconds i see my profile. It's a shame that a game in 2021 laggs inside its Menu. Its also can't be that this game is starting up slower then current AAA games.

Greeting from pissed me

Hey there,

Sorry to hear that you are encountering this.

Can I just check do you have the game installed on a HDD or SSD?

Would it also be possible to share an example with us of this?

Many thanks ...

Originally Posted by FlinkTM
Hey, I just found that many ghosts have the nametag 'personal best' in the replay editor. In October (last time i used this) these were all still correct.
Would be cool to get the real names back!

Example with 2 out of 5 wrong names:

Hey there,

Sorry to hear this.

Can I just check whether they are still appearing this way now?

Many thanks

Originally Posted by RastaTM
Reproduction rate : 100%
Steps : Hide Interface → Finish map → Press the button to open the menu → Nothing shows up and the image freezes → Press all buttons, nothing works

Thank you for your update.

Can I just check whether this happens with every map created or is it 1 map in particular?

Many thanks

-Ubisoft Support

Originally Posted by Shadow_Crancer
So 3-4 days ago I started hunting Fall 12 and managed to get top 9 world with a 34.40x, between randomplayer343 and JL_Boris_TM in 1-2 hours.
I join back today, come back to hunt a bit of the campaign and I notice that I have no record on 12, as if it got deleted.
When entering the track to play, I notice a previous ghost I drove, but I have no time shown on leaderboards.
Also my record is deleted from trackmania.io.

With this context, I'd like to know if there's any possibility to recover my time. I can provide a link/gbx file to any moderator who wants proof of my Fall 12 run and show that my time is legit.

Thanks in advance for responding....

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Originally Posted by BestNoob
I just removed everything and all of TM2020 nothing saved. No i cannot provide any screens or vids and i wont do it again xD
It was just that on tthe left side where the clock is and you can see your global time stats, there was still the stuff from the server i have visited last (my server)

But good to see that youre hunting bugs, maybe not all hope is lost for TM2020 ;D

You should checkout the other stuff i have posted

Hey there,

Thank you for the update, completely understand.

If ever you encounter something out of the ordinary it would be really useful to see a screenshot or video as we use these to as... Read more

Originally Posted by timwie-
I appreciate the post Milky!

They have been installed on the same SSD before, and also now.

Thank you for your update.

As and when we have an update we will update this further

-Ubisoft Support

Originally Posted by w1lla
Seems to be fixed.

Thank you for your update.

This is great to hear.

If ever we can help in the future just let us know

Hey guys,

Sorry to hear that this is happening.

Would it be at all possible to run through the steps in this support article?

I suggest those steps due to this only affecting Trackmania, please let us know if you have further trouble