Ubi-oof

Hi there @sahedali, thank you for reaching out!

Please note that we are unable to assist with account-related issues through our public channels for security reasons.

It is also worth noting that every time your case is updated, it will be reset in the support team's queue. As such it is best not to open multiple cases for the same issue or request updates as that will cause further delays in the process.

Hi there @G0ing_Bad! Please note that you're currently within the English Player Support Discussion Board, and we are only able to help in English within this Discussion Board. This is because we try to avoid automatic translation tools to make sure we're avoiding any potential misunderstandings.

If you'd prefer to receive support in another language, you're welcome to ...

Hi there @Lion_as!

We are unable to assist with account-related issues through public channels for security reasons. All ban appeals and account problems need to be addressed through private channels, although if you've already been denied once there is no guarantee that you'll get a different solution on a second appeal.

@womave @jujoco91 Thank you for taking the time to complete the troubleshooting steps that were provided. Since the steps didn't help, I went ahead and unpinned the comment to avo...

@jujoco91 Thank you for following up with me about this issue! I believe that the launching problem you described is separate from what the players in the other thread are experiencing. As such, I took the liberty of splitting your comments off and making a new topic so that I could assist you further.

To start, I would like to provide you with some additional troubleshooting steps that should fix this for you. Please go ahead and tackle the following troubleshooting steps in this order:

• ...

Hey @jujoco91! Just to confirm, are you still getting prompted for an activation key?

Is your roommate getting the same activation prompt? Or are they getting stuck on the splash screen like everyone else?

@Williamtell Thank you for taking the time to tackle those steps for me!

Other players have confirmed that whitelisting Valhalla in their anti-virus software helps to bypass this error for them. If you haven't tried that yet can you try that as well and let me know if it helps? I really appreciate it!

Hey there @Terepo78! I actually needed to do this recently so I can definitely help

If you click your username in this thread, that should take you to your account's discussion board page and you can see your most popular posts, most recent. etc.

@gusgiv @Ramsitel

Hey everyone! I split your posts off so that I could keep your issue separate from the other thread and I moved the new thread to the player support se...

Hiya @ShottyRevenge, thank you for reaching out!

For security reasons, I am unable to assist with account-related and content issues through public channels but I would like to look into this further. Please login to our website and submit a new support case for this is...

Thank you for following up on this issue and updating us! It sounds like you have already completed a decent amount of troubleshooting already and your system clearly meets requirements so we should be able to sort this out. Also, I appreciate you taking the time to do all of that troubleshooting in advanceI have a few more things I would like to suggest for good measure:

• Clear the contents of the ownership file
  1. Navigate to the following default directory >> C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership
  2. Delete all files located in the ownership folder
• Clear your Steam cache...

Hey @Micheal-Myers, thank you for reaching out!

Just to make sure, can you confirm what @Mav3riK mentioned and make sure that you're targeting the correct enemies?

Hey @mkim31, thanks for sending this in! I was about to report this and pass the message along but I checked the Trello board and it looks like there have already been a few changes.

Just to confirm, if you're talking about the known issue listed here: (https://trello.com/c/bHNkYsF5/65-stability-traveling-from-new-york-back-to-dc-can-cause-the-game-to-crash) then it seems someone already fixed the detail you pointed out.

Let me know if this is the wrong known issue or if I am mistaken, and I'll get it reported for you...

Hey there @Jessa246! I appreciate you sending this in and I would like to get it reported for our team to look into further.

To cover our bases, please tackle all of the troubleshooting steps in this FAQ for me and then re-launch The Division 2. After those have been completed if you're still unable to access Manny's office, follow up through this thread and let ...

Hey @caiscouch, thanks for reaching out!

For security reasons, we're unable to discuss purchases or account-related problems through public channels and we will need to proceed through the support case that you already have open on this matter.

@ryan-de-looze Thank you for following up about this issue with the shelf getting stuck! I appreciate you taking the time to answer our questions and even providing us with the video of this occurring.That is pretty much all I needed- so I documented everything you described and submitted a new report with a big bow on it! Once we get an update from our investigation team, we will announce the new information through our official channe...