Ubi-oof

Hey there @EivorRules, sorry for the late reply! I moved your topic to the player support category so that our support team can assist you further. I also took a look at your support case and I saw that someone has since replied to your support case. If you haven't yet, please take the time to end the programs that they suggested to you. After that, I noticed several things in your system files that could also be contributing to this crash that you're encountering. Please proceed with these:

1. Multiple VRAM issues and .dll errors
   1. End non-essential backgro...

Hi there @ItamarDaPro1! I'd like to look into this further and help if I can. To remedy the error message that you're seeing, let's go ahead and start with a clean reinstall of Ubisoft Connect. While this issue may very well be fixed by reinstalling Ubis...

@StimmBehr To clarify, what you described is working as intended. At this time cross-play between PC and console is not possible.

@StimmBehr @Abdulwahab_ ...

Hey gang! We are currently investigating this issue and I will document this thread so we can include the information in our report. Going forward if anyone else is experiencing this issue, please reply to this thread with the following details:

• Which platform/console are you experiencing this on?
  1. If PC, which launcher are you using?
• Which console/platform is your friend playing on?
• Are you receiving a specific error code when this occurs?

Once received, we'll add these details to the report for good measure! Thank you so much

@ScRowdybean Understood and thank you for the quick reply!

Since you have already completed the connectivity troubleshooting for your console, please attach a screenshot showing your forwarded ports to your support case. I'm not seeing any new attachments to your support case at this time, but once received, I'll include those with our report as well. Thank you so much!

Hi there @ScRowdybean, thank you for reaching out about this issue! I do apologize for the delay with our response to your support case, our teams have been experiencing high queues recently but they are working on responding to everyone as quickly as they can. In the meantime, I can confirm that your case has been received and other players have described similar issues. I would like to help expedite this process and save some time if I can!

Other players that experienced this problem have confirmed that the following steps helped them to bypass this issue. I would ...

Hiya @r6dva! I would like to look into this freezing issue that you're experiencing and help if I can. I have a few steps/tips for us to check that will eliminate most common causes of technical problems like this and they will save us time as we proceed. Please start by working through these first:

• Unplug non-essential peripherals (controllers, VR equipment, cameras, additional monitors, etc.)
• End background processes via Task Manager (Overwolf, Razer/Synapse, Corsair, iCue, LGHub, etc.)
• The t...

Hey there @UTouchMyTralala, I'm sorry to hear that you're having these issues with Siege and I would like to look into this further. I have a few steps for us to check off that will help and save us time as we proceed. Please start with these first:

• Confirm that Siege and Ubisoft Connect are installed on the same drive as your OS
• Unplug any non-essential peripherals (controllers, VR equipment, cameras, additional monitors, etc.)
• End background process that may be conflicting via Task Manager (Overwolf, Razer/Synapse, Corsair, iCue, LGHub, etc.)
• ...

Hey @ShaderXZ3-TGB, thank you for reaching out! I can confirm that our teams are looking into this issue further for us and I will include your info with our report in case they need it

@tristandass @buttasang I merged your thread with this topic since everyone had the same issue.
If you're still having this problem, please see my post above and work through the tips I provided. After they are done if this still happens, let me know...

@Joemchale07 If you haven't yet, please make sure that your accounts are linked and then tackle the rest of the steps that I listed above. If this issue still happens after they're done, let me know and I'll get your account info added to the report. Thanks!

@LordFaky Thank you for following up to let us know that this issue was fixed by linking your accounts! I appreciate you confirming that for us

Hello everyone, sorry I'm late to the thread! I went ahead and got this issue reported to get the ball rolling and I would like to help everyone further if I can. To clarify, this is separate from the issue described in this thread but can sound the same.

If you are currently receiving this "Failed to Synchronize Data for Cross-Platform" error and are unable to play because of it, please take the time to proceed with these tips:

• ...

Hi there @jebusid, thank you for reaching out with your question! Sadly, we are unable to refund or reverse any in-game purchases from our end.

Hi there @ckappelmann2, I'm sorry to hear that you're having some issues with launching Valhalla and also experiencing difficulties with getting support. I am here to help, and I would like to look into this further to see if I can help expedite the process at all. Please take the time to work through the following steps:

• Confirm Valhalla and Ubisoft Connect are installed on the same drive as your OS
• Unplug non-essential peripherals (controllers, headphones, additional monitors, cameras, VR equipment, etc.)
• End background processes via Task M...

Hey @Pr0tekter, thanks for reaching out! Just to check, did you already speak to Hildiran and then watch the following cutscene? If so, can you provide me with a screenshot showing your patch version? This should be visible in the lower corner of the main menu.

@SpirantCrayon22 Thank you for that additional information! I saw something similar reported for the Raider tattoos as well. Cheers!