Ubi-oof

Hey @MasterNoob9306, thank you for reaching out! I'd like to look into this further and help if I can. To clarify:

• Is this occurring in every river raid?
• Does this still happen if you try to return immediately after starting a river raid? (Without entering combat at all)
• If you complete the steps in this FAQ does this still o...

Hey @Immunetosound! I am sorry to hear that you've had a frustrating experience with the support process and I would like to help if I can.

To clarify, support cases are handled by the support team and it is highly unlikely that a case will be worked from start to finish by a single agent. With that said, I am seeing where there seems to have been some confusion with your support case and again, I do apologize for the frustration with how long this has taken to be resolved. I have escalated your support case to be reviewed by one our specialists and they will be able...

@Loketheboiii Sorry about the mix up! Since you're on console, please take the time to complete the troubleshooting steps in this FAQ article including port forwarding.

Once those have been successfully done if this 4-0xFFF0BE20 error code still occurs, please submit a new support case for this issue with a screenshot ...

Hiya @pudin_cz2!

I have seen this error reported by other players in the past and the solution is to reinstall your C++ Redistributables. The latest support versions can be found in this article provided by Microsoft. Please take the time to get a clean reinstall...

Hi there @Jacobkocar, I'm sorry to hear that you're encountering this issue as well.

To confirm, were you able to complete all of the troubleshooting steps that were previously provided by @Ubi-Milky and ...

@Kiljaedan1 Thank you for chiming in with your thoughts on the matter!

I'll go ahead and lock this thread since the original reporting player has moved to private channels. If anybody else is having similar difficulties, please create a new topic in this forum and we'll be able to take a closer look

Hiya @Jattiko

This issue should have been fixed this morning actually!

Can you check and see if this is still occurring? If so, please let me know and I'll be able to get all of your info documented with our report and let the dev team know.

Hi @MEEEEEEDIC! This could be occurring for a couple of different reasons.

For context, I see the same thing when I'm logged in with my personal Ubisoft account because I own one copy of Siege for PC but I also have a subscription to Xbox Game Pass, so technically I have a second license for Siege that way. If you also happen to have a similar subscription service (Xbox Game Pass, PS+, PS+ Extra, etc.) that includes Siege, that could explain why this is occurring.

If that doesn't apply, it is possible that one of them includes technical test servers, one could ...

Hey there @refraction_it, thank you for reaching out!

Sadly, we are unable to lift or adjust temporary bans in any way since they are controlled by an automated service.

For future reference, there should be an in-game notification that displays a timer for incurred temporary bans. If that is not the case, please let us know and we'll be happy to help you further.

Hey @No_Vanity_999, thank you for reaching out with your questions! I am more than happy to look into this further for you and I'll do my best to answer your questions

The temporary ban likely occurred because you disconnected from the match and you did not reconnect as you described. The ban system is handled server-side by an automated service, which prevents us from modifying or adjust temporary bans in any way.

For the support case issue, it is possible that your regional support team was not online at the time but you can always submit a new support case for one of our agents to review. Be sure...

Hey there @Paolo_Bitta_, thank you for reaching out!

To clarify, we are unable to lift or adjust temporary bans in any way as they are controlled server-side by an automated service. With that said, if you were disconnected from the match or if Siege crashed, we are more than happy to assist you with troubleshooting to limit future occurrences and prevent additional temporary bans. Please tell us more about what happened so that we can look into this further and be sure to include any error codes or messages that were received. Also, please confirm which console/plat...

Hey @grhnlz! I'm more than happy to look into this further and help you out.

If possible, can you provide me with more information about what is happening?

Thanks

Hey @Sipe! Thank you for reaching out about this issue where the entire lobby gets high ping. Other players have described similar problems so we got it reported to the dev team, and we are still collecting information for the investigation at this time. If you don't mind helping us, please reply to this thread to this thread with the following information:

• Match IDs for any matches where this has occurred
• Can you recall roughly what ping everyone has when this happens? (75+, 150+, 200+, etc.)
• Does the ping remain high for the duration ...

Hi there @MagentaMink8849, thank you for reaching out! I'd like to look into this further and help if I can

First, please take the time to ...

Hiya @Ki11ian, thank you for reaching out about this problem with the Social tab! I'd like to help out and point you in the right direction

If you are still having this issue, first ...

Hi there @Nicole_P_Dalfio, I'm sorry to hear that this happened! Unfortunately, our support teams are unable to lift or adjust temporary sanctions in any way as they are controlled server-side by an automated system.

With that said, the troubleshooting steps in this FAQ will improve your connection stability and ensure th...

Hi there @SenorTaxMan, thank you for reaching out! This issue with the cross-progression sync has been reported and our teams are already looking into it further for us. I noticed that you commented in the correct thread about this problem already- that is where we will be announcing any new information on this...

Hey @refraction_it! Usually, this reward automatically unlocks for players that have both titles on their accounts. Just to check, have you already launched both titles on the same account? Since you mentioned that Future Soldier wasn't installed, please take the time to do so now and launch it as well for good measure.

If you're still unable to claim this weapon skin reward after successfully launching both titles, we can take a closer look for you and see what is going wrong. For security reasons, we will need to proceed through private channels so that we can look...

Hey @DarthVater12, thanks for sending this in!

If you don't mind, can you log in to our website and submit a new support case for this issue? This problem with the Thermite Reward has already been reported but we will need a specialist to sort it out for you...