Ubi-oof

Ubi-oof



11 Jan

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    Ubi-oof on Support Forums - Thread - Direct

Hi there @auronthas, thank you for reaching out about these issues you're encountering with the "Man behind the Man" quest. I am seeing that both of these issues were reported and should have been fixed over a year ago. It is possible that they have come back, in which case I can definitely let our dev team know and they will be able to take another look for us!

If you don't mind, please tackle ...

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    Ubi-oof on Support Forums - Thread - Direct

Boom! @azullFR said it perfectly, thank you!

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    Ubi-oof on Support Forums - Thread - Direct

@Sp33dyKat Yeah of course! Also, I do apologize for the frustration and I totally agree. Once we hear back from the investigation team, we'll announce any new information that we get.

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    Ubi-oof on Support Forums - Thread - Direct

Hey there @MarcoMav72, I'm sorry to hear that you encountered this issue as well. If possible, do you have an earlier save to load and see if this still occurs?

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    Ubi-oof on Support Forums - Thread - Direct

I went ahead and got this reported for the Valhalla team to look into further. Thanks again for sending this in🐙

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    Ubi-oof on Support Forums - Thread - Direct

Hey there @azullFR, thanks for following up about this issue and providing us with further insight! To clarify, I believe "let us know how you get on" was intended to mean something more like "let us know how it goes"

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    Ubi-oof on Support Forums - Thread - Direct

@Sp33dyKat WOW! Thank you for taking the time to follow up about this issue and provide us with this super helpful workaround. I am seeing where this was previously reported so I will get all of this included with our report for good measure.

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    Ubi-oof on Support Forums - Thread - Direct

@azullFR Understood, thank you for confirming that for us!

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    Ubi-oof on Support Forums - Thread - Direct

@SpirantCrayon22 Understood, and thank you for your reply! I was elaborating on why we requested the video of the issue occurring. In the bug reporting cycle it is quite common to request a video of issues as they happen. I documented your suggestion just in case the investigation team needs it, and I also noted that you pointed out this bug is 100% guaranteed. If you have any other info that you think might be helpful, feel free to include it here for us to document further.

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    Ubi-oof on Support Forums - Thread - Direct

@SpirantCrayon22 Awesome, thank you for replying! If you have anything else helpful to contribute to the discussion, please do let us know

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    Ubi-oof on Support Forums - Thread - Direct

Hi there @Nephraim, thank you for reaching out about this crashing issue that you're encountering. I would like to look into this further and help by suggesting a few things that will hopefully fix this problem for you. Please start by completing the following steps and then let me know if this still occurs:

  • Check and confirm that both Valhalla and Ubisoft Connect are installed on the same drive as your OS
  • Unplug unnecessary peripherals (controllers, additional monitors, cameras, VR equipment, etc.)
  • End non-essential background processes via Tas...
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    Ubi-oof on Support Forums - Thread - Direct

@SpirantCrayon22 You can't accurately claim that anyone gets this issue. For example, I do not encounter this issue at all. But as always, thank you again for the valuable input!

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    Ubi-oof on Support Forums - Thread - Direct

@Andrii1 Sorry for the mix-up! If you have a video clip of this occurring, please upload it to YouTube as an unlisted video and then return here with the link. That would be super helpful to our investigation and will help to save us a lot of time, thank you so much! 🐙

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    Ubi-oof on Support Forums - Thread - Direct

@SpirantCrayon22 Thank you for chiming in with your input! Our dev teams have had some difficulties with reproducing this issue and that is why we ask the affected players to provide us with this information and footage. Again, the video clip is super helpful to our investigation and that is why we request it from the players that are experiencing this issue. If you have any other helpful comments to contribute to this discussion, please do let us know🐙...

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    Ubi-oof on Support Forums - Thread - Direct

Hey there @Roy_L_Beane! I'm sorry to hear that there has been a delay in our response to your case. This is likely due to our high queues but our teams are working hard to respond to everyone. I can confirm that your response was received and an agent will follow up with you directly as soon as they have reviewed everything.

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    Ubi-oof on Support Forums - Thread - Direct

Hi there @x23Strelitzia33, I merged your threads to keep the forum more organized! I am more than happy to assist you and answer any questions that I am able to🐙

To clarify, the roll backs occur throughout the season and you will only receive them after a player has been banned. If you are able to report these cheaters with the in-game tool, that information always goes straight to the Siege team, they are able to investig...

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    Ubi-oof on Support Forums - Thread - Direct

Hi @butterbean383, I'm sorry to hear that you're having this issue! While we're unable to lift temporary bans, I would like to look into this further and make sure this doesn't continue to happen in the future. Can you let me know if you received any error codes or messages at all when this occurred? Has this happened previously or is this the first time you were disconnected from a match in this manner? Thank you!

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    Ubi-oof on Support Forums - Thread - Direct

Hi there @sas_glaz! Please note that you're currently within the English Player Support Discussion Board, and we are only able to help in English within this Discussion Board. This is because we try to avoid automatic translation tools to make sure we're avoiding any potential misunderstandings.

If you'd prefer to receive support in another language, you're welcome to ...

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    Ubi-oof on Support Forums - Thread - Direct

@born-corp Just to confirm, has this issue occurred again since you tested the workaround?

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    Ubi-oof on Support Forums - Thread - Direct

Hi everyone! I'd like to look into this further and see if I can help. For any other players who are encountering this problem, please take the time to test the following workarounds first:

  • Queue for a match then un-queue right away (quickest workaround)
  • Reinstall Ubisoft Connect then re-login


If you have tested one workaround please try the other and if this still occurs after that, please do follow up about this issue but replying in this thread to let us know🐙