UbiDork

UbiDork



02 Jul

Comment
    UbiDork on Forums - Thread - Direct
Hey there, everyone!

Can you please confirm for me if you are in the eligible countries for the technical test?
Comment
    UbiDork on Support Forums - Thread - Direct
DEADMONSTOR: Thanks for sharing that! I'm sorry that you've encountered this issue. I have shared this issue with our game development team to get this investigated for you. I'll add this information to the report and update the thread once I hear back! Thanks again for helping out during this Technical Test!
Comment
    UbiDork on Support Forums - Thread - Direct
DEADMONSTOR: Okay, thanks for that! It may be due to currently trying to play the game above the recommended game settings during the Technical Test. Can you please try setting to what is recommended in your Graphics/Quality settings and let me know how it looks for you?
Comment
    UbiDork on Support Forums - Thread - Direct
DEADMONSTOR: Thanks for that information, DEADMONSTOR! Does the game look pixelated on any of the other resolution settings? Also, have you tried turning on the widescreen letterbox option?
Comment
    UbiDork on Forums - Thread - Direct
BarcodeUser: Thanks, BarcodeUser! Can you go ahead and tell me the following:

- What version of Windows are you using?
- What graphics card/video driver are you using?
- Do you have both the game and the Uplay PC Launcher on the same hard drive?
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    UbiDork on Forums - Thread - Direct
MaorYi2: Hi, MaorYi2! Have you already tried these PC troubleshooting steps?
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    UbiDork on Forums - Thread - Direct
intaloYT: And your Nvidia GeForce 1050TI has been updated? Also, how much RAM do you have installed versus how much you have available?
Comment
    UbiDork on Forums - Thread - Direct
intaloYT: Okay, thanks for letting me know, intaloYT. Just to make sure, for the system requirements, you are currently running Windows 7, Windows 8 or Windows 10 (64-bit ... Read more
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    UbiDork on Forums - Thread - Direct
OminousAnomaly: Thanks for that, OminousAnomaly! Let's try this instead:

1. Unlink Twitch account from your Account Management page
2. Link Twitch account on the Twitch Drops Page
Comment
    UbiDork on Forums - Thread - Direct
guest-58UTTyRF: Can you tell me what graphics card you have as well?
Comment
    UbiDork on Forums - Thread - Direct
JPB-8: Please know that due to being on a laptop, you may not actually be running the game on the ... Read more
Comment
    UbiDork on Forums - Thread - Direct
Hey there, you two!

What graphics card/ driver are you using?
Comment
    UbiDork on Forums - Thread - Direct
Don_limi: I'm sorry to hear that you don't wish to try troubleshooting anymore, Don_limi. Please know that we are here to continue to assist you with playing the game during the Technical Test Phase.
Comment
    UbiDork on Forums - Thread - Direct
Thanks everyone for reaching out!

Den_Halve: I don't see that you have tried updating your graphics card at this time. Can you try updating the drivers with these steps here?

Murphy4K: Hi there, Murphy4K! Can you please make another thread for this issue so I can assist you better?

Don_limi: If you're having this issue as well, can you please tell me what version of Windows you're running and if you've updated your graphics card?

Noxanimus3: Can you answer the same questions above?
Comment
    UbiDork on Forums - Thread - Direct
DEADMONSTOR: Okay, thanks for that! It may be due to currently trying to play the game above the recommended game settings during the Technical Test. Can you please try setting to what is recommended in your Graphics/Quality settings and let me know how it looks for you?
Comment
    UbiDork on Forums - Thread - Direct
intaloYT: Thanks for letting us know what you've tried, intaloYT! Do you currently have the game installed on a different driver as the Uplay PC Launcher? You may want to try installing both the launcher and the game on the same internal hard drive, as in C: Drive if possible.
Comment
    UbiDork on Forums - Thread - Direct
guest-58UTTyRF: Sorry about that, guest-58UTTyRF! Can you please tell me what version of Windows you're running at this time?

Lightning_3: Please let me know this information as well when you get here!
Comment
    UbiDork on Forums - Thread - Direct
guest-58UTTyRF: Thanks for that screenshot! For this issue, we have steps that we can share with you over support ticket! Are you able to create a support ticket here?

AlexPlayZ_X3: Are you able to do the same?
Comment
    UbiDork on Forums - Thread - Direct
JPB-8: Hi there, JPB-8! Can you please tell me what version of Windows you're running at this time?
Comment
    UbiDork on Forums - Thread - Direct
dottxen0n: Hello, dottxen0n! Have you already tried verifying your Uplay PC game files?