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UbiDork

UbiDork



03 Jul

File corruption detected! The program will now terminate.

Comment
    UbiDork on Support Forums - Thread - Direct
dottxen0n: Hello, dottxen0n! Have you already tried verifying your Uplay PC game files?

Unable to launch, getting an error. Please help

Comment
    UbiDork on Support Forums - Thread - Direct
Originally Posted by WifeTookTheKids
I am getting the SAME error, except with my RX 580 AMD card. I verified the game files and updated my drivers to the newest addition (way past the minimum driver version) and it still wont launch. Using windows 10 with RX 580.

The same "Hyper Scape Vulkan" is still requesting that I need my display drivers updated although they are!
I'm sorry to hear that! Can you please tell me what version of Windows you're currently running?

Procedure Entry Point error (vkGetPhysicalDeviceMemoryProperties2)

Comment
    UbiDork on Support Forums - Thread - Direct
Kriexy: Hi there, Kriexy! Can you please tell me the following:

- What version of Windows are you using?
- What graphics card/video driver are you using?
- Do you have both the game and the Uplay PC Launcher on the same hard drive?

Procedure Entry Point error (vkGetPhysicalDeviceMemoryProperties2)

Comment
    UbiDork on Support Forums - Thread - Direct
lavenderispog & lmyste2828: Hey there! Have you both tried updating your graphics cards?

Permanently Banned

Comment
    UbiDork on Support Forums - Thread - Direct
PlasmicPigeon1: Hi there, PlasmicPigeon1! I see that you have created a ticket for this issue and that it is currently being reviewed by our support. Please know that you'll need to keep an eye on your email for further updates at this point. Once the investigation has been concluded, you'll hear back!

Launches in the background but can't actually access the game

Comment
    UbiDork on Support Forums - Thread - Direct
intaloYT: Are you able to take a screenshot of what your Task Manager shows at game launch?

Launches in the background but can't actually access the game

Comment
    UbiDork on Support Forums - Thread - Direct
intaloYT: And your Nvidia GeForce 1050TI has been updated? Also, how much RAM do you have installed versus how much you have available?

Launches in the background but can't actually access the game

Comment
    UbiDork on Support Forums - Thread - Direct
intaloYT: Okay, thanks for letting me know, intaloYT. Just to make sure, for the system requirements, you are currently running Windows 7, Windows 8 or Windows 10 (64-bit ... Read more

Launches in the background but can't actually access the game

Comment
    UbiDork on Support Forums - Thread - Direct
intaloYT: Thanks for letting us know what you've tried, intaloYT! Do you currently have the game installed on a different driver as the Uplay PC Launcher? You may want to try installing both the launcher and the game on the same internal hard drive, as in C: Drive if possible.

Vulkan-1.dll was not found error

Comment
    UbiDork on Forums - Thread - Direct
Hey there, everyone!

We actually have a thread for this here!

Let's post here so we can assist everyone of the same issue in one location! I'll close this thread in the meantime so solutions and information isn't spread thin!

Twitch Drops - Unable to access the Test Server

Comment
    UbiDork on Support Forums - Thread - Direct
OminousAnomaly: Thanks for that, OminousAnomaly! Let's try this instead:

1. Unlink Twitch account from your Account Management page
2. Link Twitch account on the Twitch Drops Page

Twitch Drops - Unable to access the Test Server

Comment
    UbiDork on Support Forums - Thread - Direct
OminousAnomaly: Hey there! Have you followed the steps here?

02 Jul

my game crashes every time am starting a match

Comment
    UbiDork on Forums - Thread - Direct
MaorYi2: Can you go ahead and tell me the following:

- What version of Windows are you using?
- What graphics card/video driver are you using?
- Do you have both the game and the Uplay PC Launcher on the same hard drive?

Launches in the background but can't actually access the game

Comment
    UbiDork on Forums - Thread - Direct
intaloYT: Are you able to take a screenshot of what your Task Manager shows at game launch?

Vulkan-1.dll was not found error

Comment
    UbiDork on Forums - Thread - Direct
guest-58UTTyRF: Okay, and where did you reinstall the game to when the error prompted you to do so? And was it reinstalled with the Uplay PC Launcher as well? ( As in both Uplay PC and the game on C: Drive together instead of separated )

Vulkan-1.dll was not found error

Comment
    UbiDork on Forums - Thread - Direct
guest-58UTTyRF: Thanks, guest-58UTTyRF. I was able to make you a support ticket ( 12046705 ) on the Ubisoft Support page and sent yu an email with steps to try. Can you try those for me?

I got the key but cant activate it

Comment
    UbiDork on Forums - Thread - Direct
VxultiYT: Hmm, I'm not seeing that your Twitch Account is actually linked with this Ubisoft Account. Can you try the following please?

1. Unlink Twitch account from your Account Management page
2. Link Twitch account on the Twitch Drops Page

jackfrost7: Thanks, jackfrost7. I have reached out to our game development team to report this issue for you. I'll update the thread as soon as I hear back!

I got the key but cant activate it

Comment
    UbiDork on Forums - Thread - Direct
Syko0025: Hey there! Have you also tried these steps?

Originally Posted by UbiDork
jackfrost7: Thanks for that information! Can you please try the following?

1. Unlink Twitch account from your Account Management page
2. Link Twitch account on the Twitch Drops Page
... Read more

I got the key but cant activate it

Comment
    UbiDork on Forums - Thread - Direct
jackfrost7: Are you currently using a VPN?

I got the key but cant activate it

Comment
    UbiDork on Forums - Thread - Direct
jackfrost7: Thanks for that information! Can you please try the following?

1. Unlink Twitch account from your Account Management page
2. Link Twitch account on the Twitch Drops Page