UbiGabrinth

Please note that our team is investigating crashing issues in Rainbow Six Siege currently. We have acknowledged the problem on R6Fix.

We are looking into this matter. Thank you for bringing it to our attention.

I've taken a look at your account, and I do not see that credits have been added at this time. Has it been 24 hours since the credits were purchased? Please note that we cannot see purchases made on PlayStation directly. If it has been 24 hours and you have not received the credits after restarting Rainbow Six Siege, please reach out on our support portal for assistance.

Hi there! There are a couple of things that I can recommend for you. First, please take a look at our 100% CPU usage blog post. This includes an FPS limiter that can be activated in the .ini files. Second, I took a look at your system files on your support ticket. I can't read the language, but it does look like you have 8 GB of RAM total. The game recommends 8 GB of free RAM, and if you have 8 in total then some of that will be taken up by system processes, so you may see changes when running other programs in the background.

I see that you replied to the thread about running Uplay as administrator. Did you try that? Have you continued to have crashing issues? If so, I recommend sending your system files to our team for review!

Hi there. We'd recommend closing Steam entirely, opening it back up, and trying the purchase a few more times. If the issue persists then please reach out to our technical team.

Hi, folks. We are investigating this matter. Please contact our support team. Scroll to the bottom of this page and select 'Contact Customer Support'.

UbiGabbin

Hi there everyone. Please first make sure that your recording device is properly configured using these steps:

1. Right-click the speaker icon in the taskbar and select "Recording devices".
2. In the window that appears, right-click the desired microphone and select �make default�
3. Next right click and select �Properties�
4. Next select levels and be sure your level is turned up all the way and also check your microphone boost
5. Go to the Advanced tab on the next window, and set the Default Format to 16 bit, 48000 Hz (DVD Quality).

Does the problem persist after you configure your microphone?

If so, please make a ... Read more

Hi there! I'd like to help. Please try the steps in this FAQ for me. If those steps don't help, you can reach out to us on our support site for further assistance.

... Read more

Hi there, Purivier! I have an FAQ with information on what you should have received from the Season Pass. To clarify, Mira and Jackal have been released, so you should have access to those operators and their unique uniforms and headgears. You should have also received 600 R6 credits. I see those things on your account, but if you are having trouble accessing any content, please contact our support team by clicking 'contact customer support' at the bottom of ... Read more

Hi there! I looked into this for you, and I do see that you made a purchase of 1200 credits. Please contact our support team for me. Just scroll to the bottom of the page and click 'Contact Customer Support'. They should be able to help you with this!

Thanks!

Hi there! If you are having an issue with your credits not showing up, please wait a full 24 hours. If the credits are still not showing up at that point, please create a support ticket at support.ubi.com with further details and your proof of purchase and our team can help you investigate the situation.

Hi there! Sorry you had trouble with those credits.

I've had them added to your account.

Hi there! I looked into this for you, and the purchase that you made for 2670 Rainbow Credits didn't finalize. Any charge on your bank account was a pending charge. That charge, depending on the bank, will be removed after 7 to 10 business days.

I would recommend trying to purchase again if you'd still like the credits! If you continue to have issues, I'd recommend making a support ticket by going to our support page, scrolling to the bottom, and clicking "Contact Customer Support".