UbiGabrinth

This is not the correct place for account assistance. For support with this matter please send a direct message to Ubisoft Support on Twitter, send a private message on Facebook, or make a support case with our technical team on our support portal.

I see that credits were added when the Season 3 pass was added on August 7, and most of those credits were then spent on a Blackbeard bundle.

I see that you have had the charms from the R6 Major added to your account as of 8/20.

Thank you for creating that ticket. I will let the team know that there have been new reports of this issue.

In your particular case it looks like this may be an account issue. The account that you are using here on the forums has multiple Ubisoft games on Steam, but it does not have Rainbow Six Siege. It is also not currently linked to a Steam account.

It is almost certain that your issue is that you accidentally linked your Steam account and your copy of Rainbow Six Siege to a different Ubisoft account. Please send me a PM with the account username and email address for any Ubisoft accounts that have been on your PC.

This is not an issue that I've seen before. I am thinking it could be an issue with installation locations. Do you have Siege, Uplay, and Steam all installing on the same drive? Are they running as administrator?

Has the game finished installing? Please install the latest version of Uplay. If you start the game from Steam it will open Uplay and ask you to log into an account. Please note that the account you log into will be the only Ubisoft account that can play your copy of Rainbow Six Siege.

Did that fix the issue for you, Patox?

On this page we cannot assist with refunds for either in-game purchases or DLC purchases from our stores or the stores of other retailers. Please reach out for assistance with this on our support portal. They may be able to help with your specific issue. Thanks!

There seem to be some users who no longer have this issue and others that do. If you still have this problem please consider sending our team your system files and leaving the case number here so I can pass on your Dxdiag to the R6 team.

Thanks for letting us know that the Raw Input setting was causing you troubles. Could you tell me what changed after turning off this setting?

Is this something that you can reproduce? If so, please provide video of the entire event from the mouse movement to the loss of UI.

Thank you very much for all the reports! I have sent Dxdiags to the team. Most reports seem to be 8.1 or Windows Insider, and that's helpful for the investigation, as that might indicate a cause.

Please give exact build numbers.

If you hit Windows and then type in run and press enter it will bring up a window. Please trpe Msinfo32 into that window. At the top of the page that comes up you will see your Windows build under 'Version' which is the second section on the right.

Hello everyone. This issue has been reported, and it is being looked into. Please tell me the version of Windows that you are using currently. It does seem like normal troubleshooting isn't working at this time.

Please understand that our team offers this troubleshooting for unknown issues because in most situations it works. When it doesn't we then look into the issue further.

Also, I've recently seen a strange assumption that we are robots. We have a bunch of team members who work on these channels, and you'll see that we work at different times of day because we're real people who work at different Ubisoft offices. If you do see that there are very similar responses coming out, it's because a support member feels that the specific troubleshooting may be generally helpful. There are only so many ways to tell someone 'please try X troubleshooting'.

Please note that credits are delivered at purchase or within 24 hours in most cases. If you purchase credits but they do not appear, you will need to make a ticket, but we can help after 24 hours if you have proof of purchase.

Please note that we introduced an FPS limiter in the .ini files that we reference in our 100% CPU usage blog.

What drive is Uplay on? Please try installing it on the same drive while Uplay is running as administrator.

Is the issue that you are unable to install the game or that you are unable to play the game? Did running as administrator allow you to finish installing, kotton420m?

Please flush your DNS if you have not done so recently.