ubi-smash

@kechump Hey there! The Live Chat hours can be found in our article here. You can still ...

@Cheshire_Cat_12 @pokage_ Hey, you two. Sorry to hear that you are both encountering the same issues with accessing the content in Rainbow Six Siege. If you have already ...

@Qzdexi-Dev Gotcha. To confirm, what platform were you on where you originally earned the charms? And to make sure, are the charms the only items you are currently missing when logging in on your Xbox?

Hiya @Sky_Player1806! After seeing your other thread here, it looks like you purchased the game on the Epic Games launcher. By following this guide, you have your Ubisoft and Epic Games accounts linked. Let...

@FAT_MAN_69 Hey there! Welcome to the forums! My apologies for the trouble with accessing your content cross-platform on Rainbow Six Siege. You will need to ensure that your accounts are properly linked to the correct Ubisoft account for progression so show up between platform...

Hiya @Tamasvokoszt-CS, and warmest greetings to the forums! If you continue to run into issues with loading Rainbow Six Siege on your console, I recommend following these steps based on the Xbox you are playing on.

Xbox One Guide
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Greetings to the forums @Veyrxn! Sorry to hear that you are having issues with R6 Credits with your Steam wallet. I would ensure that you have the Steam Overlay Enabled, as this can cause some interference with finalizing the purchase. You may also need to clear your browser cache in Steam. To do this:

- Navigate to Steam > Settings
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Hey @Qzdexi-Dev! If you are playing on multiple platforms and missing these two charms on Xbox but see them on other platforms, I would make sure that all accounts have been appropriately linked together. If you have ensured that all accounts are linked correctly, and you are still missing content on Xbox, please don't hesitate to contact us ...

Hey @xXT4GzXx14! I am sorry for the late message getting back to your post. If you are still running into connection errors, please try the steps shared in our guide based on the PlayStation console you have:

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Hey @OptimusPrime3, I'm sorry to hear this issue has been ongoing for you since Brutal Swarm. Another item I would check is if you have already updated your graphic card drivers and ...

@Gentle-Shart Greetings to the forums! When seeing this message, I would try following the following to see if you continue to see the same results:

Restart the Ubisoft Connect client -- Simple solution to first try when seeing this error.
Clear Ubisoft Connect cache
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Hey @AkiGonzu! If you are still running into any issues with missing operators from your purchase for the Deluxe Edition, please reach out to our support page here to investigate this further with you one-on-one.

@Gentlecem Hi there! Sorry for the late message to your post. Platform accounts can be unlinked from a Ubisoft account at any time. However, if you decide to link a platform account to your Ubisoft account again in the future, you will only be able to re-link the same platform account you initially connected to your Ubisoft account. However, we can look more deeply into linking the correct PlayStation account to your Ubisoft account. Just keep in touch by reaching out to ...

Hiya @yxnxs_, and thank you for reaching out to us here on the forums! If you see a difference in content between accounts after ensuring your consoles are correctly linked, you can reach out to us ...

Howdy @RabidVizsla24, and warmest greetings to the forum! I wanted to check if you are still running into any trouble with accessing Rainbow Six Siege on your console at this time. If so, please keep us posted here on what you are seeing when trying to matchmake; if any errors appear when trying to do so.

Hello there @TeamSolidZeros! I am sorry for the belated message! If you are still missing any of the operators from the Deluxe Edition purchase on Steam, please reach out to us on our page here to look over this with you further. T...

Hey @nOrad, thanks for reaching out to us here about this, and welcome to the forums! Sorry to hear that you are having this trouble with BattlEye. If you have not already tried this method on the BattlEye page: (https://www.battleye.com/support/faq/), I would check to see if the Driver Verifier: (https://learn.microsoft.com/en-US/troubleshoo...

Greeting to the forums @Sakiil. Our apologies for the delay in getting back to your post. Please know that response times may take longer than usual due to higher contact volume, but our support team will get back to your ticket as soon as possible. I see that the team has gotten back to you in one of your tickets, but you also have more than one created. I would advise keeping communication in your initial support case to avoid any further delays in getting back to you promptly. You can update the previous support ticket on your account page under My Cases. We thank you for ...