ubi-smash

Hey @chicoarantes05, and welcome to the forums! For this situation, I would advise reaching out to us on our support page to review this further, as we cannot discuss sensitive information over the forums. Alternatively, you may con...

Hey @Malacai82! Thanks for bearing with us as the team looks into this! They were having a tough time with reproducing this situation. Would you be able to provide any video clips showing the steps you are taking before this has happened? If you could also reach out to our...

@marcelo12buck Any time! Please keep me posted here if you run into any other items that show the same problem.

@marcelo12buck Much appreciated! I have provided this to the Dev Team to take a look into. Thanks again!

Hiya @ltc_shahrad, and welcome to the forums! The team is already aware of this after receiving similar reports. Please keep a lookout on our thread here and our ...

Hey @faiellarose! Odd situation that you have been running into; apologies for this! Firstly to confirm this, have you tried reinstalling the game to see if you still run into the same situation? If it continues to crash at the splash screen after reinstalling it, check your ...

Hey folks! We have been getting similar reports of this behavior happening with Balor, and the team is looking into this. I have also shared the video clip with the team; thank you for that, @Luness909!

While we do not have any updates to share at this moment, please keep a lookout on this thread here for further updates and also on our ...

@marcelo12buck Okay, thank you for letting me know! Would you be able to share another image showing the shield labeled as Saint George Shield?

Thank you for the video clip, @PestilentSleet3! I have shared this with the team's investigation moving forward.

As for the trading post issue, I want to keep this thread focused on the reports on Balor, but could you confirm that your latest saves are uploaded to the cloud? I would like to share this with the team so they can also review this behavior. Thank you!

@Ywap Gotcha. If you recently started seeing this behavior after re-downloading the game or a recent update, I would try verifying your game files first to see if this helps with the random crashes to the desktop. If this doesn't help and you see any more crashes, check if you have any ...

Hi @marcelo12buck! Thanks for sharing this with us! I want to confirm this before sharing this with the team, but has the appearance of the Saint George Tower Shield changed while equipped on Eivor, or is it just the thumbnail in your inventory?

Howdy @EdwardzGR! I am sorry this has been happening for you in Assassin's Creed Valhalla. You mentioned this happening in Ravensthorpe and other villages. Could you please share a short video clip of this behavior in Ravensthorpe and some other locations where this has happened? Has this been more frequent for you after the 1.6.0 Title Update, or ha...

Hi @TotoTheThird, thank you for sharing this with us, and apologies for the trouble this has been. I have shared this with the team's continued investigation. To confirm, did you notice the temporary fix after the most recent updates, or did you try this before Title Update 1.6.0?

Hey everyone! The team is currently aware of the issues with this fight and is investigating this further. Once we have further updates, we will keep everyone posted, so please stay tuned to our social media channels and News & Announcements page. However, my apologies for the difficulties at this time, and thank you for bearing with us as we look into this issue.

Hiya @Ywap, sorry to hear this! Have you seen a couple of crashes in the exact location or start-up of the game, or has it been random?

@lollylion Hey there! I am sorry for the trouble you have been running into when trying to play Assassin's Creed Valhalla. I noticed that you mentioned reinstalling the game on two separate SSDs. To confirm, did you try reinstalling the launchers on the same drive? Launching the game on a different drive from the launcher could be a source of one of the issues causing this behavior. Secondly, I recommend reinstalling the Ubisoft Connect launcher to ensure you have the latest ...

Greetings to the forums @LanaRhoad3z02! At this time, For Honor doesn't support the cross-progression feature, and it's not possible to transfer saves between platforms. Currently, only the cross-play feature is available in For Honor to matchmake with other players from different platform families.

However, I am very sorry for any inconvenience this may have caused and know that this feature has been shared with our team for consideration. Please keep an eye on our social media channels and ...

Hey @WinterFour, and welcome to the forums! I am sorry that you are seeing this message when trying to play For Honor from your Steam account. When prompted with this message in Steam, this is due to an authentication error when logging into a Ubisoft account that was not originally registered with your Steam copy of the game. Please ensure that...

Greetings to the forums @mmaster3101. I am sorry for the difficulties with logging into Ubisoft Connect. We are currently collecting similar reports of this behavior to share with the team. If you are still experiencing this issue, could you please provide the following:

• What error are you receiving?
• Do you play on PC only or on console too?
• If console, is it a next-generation console?
• Do you use any VPN software? If so, what region are you set in when enabled?
• What Internet Service Provider are you using?

Hey @amenadiel03-0, try creating a folder called "For Honor" in your Games folder located in My Documents. This created folder does not have to be added to any other folder. After this, try relaunching the game to see if you get the same results. Let us know if adding the folder there changes the behavior you have been seeing.