[2020] Help

Originally Posted by raiyanxgamer96
Its been three days since i bought credits and i still dont have them,i sent a support ticket but they didnt answer,what do i do

Originally Posted by Anewbakedpotato
I logged on to Rainbow after the update and my server is stuck on Australian servers and I am supposed to use United states can someone help me change it

@qxaymxp Hey! Sorry to hear that you are getting this message. This could indicate that your account has been compromised. In order to investigate this further please reach out to us from one of our contact methods here.

Thank you.

@gothicmoon66 Howdy, I am sorry to hear you're running into this issue with the game attempting to install twice.

Can you please try the following steps to see if they resolve your issue?

• Installing the game directly on the Ubisoft Connect launcher instead, after linking your Epic account to your Ubisoft account
• Check if Epic's download path defaults to this location and has not been changed C:\Program Files\Epic Games[Game name]
• In Ubisoft Connect, relocate the path to the original installation by using this tool in the launcher.

Thank you and keep me updated!

@kejb73 Hey! Sorry to hear that the game is freezing and you have been kicked out. In order to troubleshoot this please try the steps here.

should the issue continue please let us know.

Thank you.

@illtakeurmic Hey there, I'm sorry to hear this! I'll need a little more information to figure out how to help you better. Are you getting any error messages? Did you purchase the game previously through Steam, Epic, or Ubisoft?

@kazamipotato 

Not all types of account action will show up in your ban history.

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

@YungEli23 Hello there! Sorry to hear you're having troubles playing with your friends on Xbox or PlayStation. To confirm, are you playing the game on PC? If you're playing on PC, you won't be able to play with your Xbox or PlayStation friends since cross-play is not supported between PC and console. You can find more information about this in this FAQ.

I apologize for any inconvenience this has caused you.

Hey @denzer98

I'm sorry to hear you are having an issue with the game crashing. Please can you go through the steps in this article first of all, to rule out any of the most common causes.

If you still have issues after this, we would need to look into your system files (DX Diag and MSInfo) to get a better look at what could be the cause.

To send us the files, please reach out via support ticket / live chat or social media private message on the links below:

Support Ticket or Live Chat (when available)

Twitter Direct Message

Facebook Private Message

If contacting on Twitter or Facebook messages, please provide your account username and email, so we can link the chat to a support case so you can attach the files. 

Hello  there!

I wanted to let you know that here on Answers HQ, we unfortunately aren't able to assist with account bans. However, there's a dedicated Terms of Service Team who can help you out with this issue. They'll be able to review your account and see if the ban can be lifted.To get in touch with them and set up a case, please visit the EA Help website. You can find more information on how to do this by clicking on this link: https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/.