Apex Legends Dev Tracker

Thanks for posting. Will DM you but we definitely need to look into this.

Yeah, so this is probably just poor communication on my part. There are always two steps to a fix. The first is actually fixing the problem in the game itself. That's generally how I think about things. But then we need to get that fix to you. That takes some time. That's how players, understandably, think about fixes. So I've "fixed it" - meaning found and corrected the problem - but it's going to be some time before that fix makes it way to all you. At least a week, unfortunately.

So, the reset is, unfortunately, "permanent." I.e., it will not recover. BUT I'm trying to work through some options about how we might restore your progress. I got the fix for the core issue in today and hoping to get it out "soon." Now I'm thinking through what options we have to UNf*ck this for all of you who lost progress... :(

That's the same as my co-worker. I think that these - and switching characters - make it more likely, but it's definitely not the root cause. There are some players who do all these things and are fine. Thanks again for helping me dig in. And sorry again.

Send me a message. I'm pretty sure we can get you sorted on that.

No, the only thing I don't own of Wattson, is that new Legendary emote added this season. My account is IzzyGrizz on PSN.

Ah, okay! Figured it out. There was a bug in the Wattson pack. It wasn't properly awarding items ONLY from the Season 12 pool. Of which there was only one single item - that emote which you did not own... :(

Thanks. Internally, we have one guy who's in the same spot but everyone else I'm talking to it's working as intended. I'm working on a defensive fix right now. Unfortunately not something I can fix on the fly, but I will try to get it sorted ASAP.

Do you own every Rare-or-better *craftable* Wattson item? If you do, it just turns into a "normal" Apex pack. If you do NOT own every rare-or-better wattson item, can you send me a list of the items you don't own.

PS: one thing that might help - even though it absolutely should NOT be required - is restarting the game. I did a bunch of work to make sure this wasn't necessary, but at least one report I saw indicated that this fixed it. Which is a bummer, but at least it fixed it.

Also, any chance you see progress during the match? If you see progress during the match that is then resetting, that's my major fear. If it never progressed from zero - and you don't see progress during the match - that's bad, but very slightly less worrisome.

Please keep me in the loop on if this changes for you. Feel free to message me. I've got one other report of this so far, but obviously any number that's not zero is bad. We tested this a ton and never saw this happen, but given that it's happening to at least you and one other person, I have some ideas about what might be causing it - there's a limited number of possibilities technically, so I'm basically just bucketizing them accordingly to what's even theoretically possible. Also you have my apologies. This is obviously not how it's supposed to work...