Apex Legends

Apex Legends Dev Tracker




18 Feb

Comment

Originally posted by LanguageOver2221

Are some of the weekly challenges changed to be more challenging? Like instead of getting top 3 1 times it's now 15 or so times instead?.

That one was a bug. Fix is in and should be going out "soon." Should only be 1.


17 Feb

Comment

Originally posted by Architeckton

Would it be too much to ask for you (Respawn) to unlock the Tier 2 skin for those of us that bought the skin before the patch rolls out?

It would not make a difference. The system wouldn't let you equip it without the challenge being at Tier2 as well. We are working on an additional fix to restore lost progress and will update as soon as we have more information on that.

Comment

Originally posted by MasterBarbosa

UPDATE: My account is back!! Thank you to everyone that helped me to get some awareness from Respawn and thanks to u/el_sanchimoto for reaching me and solve this case.

THANK YOU!

Glad we got you taken care of, sorry that this happened. We're working with the teams to help understand what the issue is and address it. Players should be able to use the existing support channels to get a satisfactory results and not rely on social traction to get it.

This game includes optional in-game purchases of virtual currency that can be used to acquire virtual in-game items, including a random selection of virtual in-game items.

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Comment

Originally posted by Thirleck

Right I was referring to it’s still happening, something is broken with the reporting system as the people reporting are getting banned. This is a difference case.

Thanks for all you do!

Yep. We're working with the teams involved to understand what the issue is and to get it fixed.

Comment
    EA_Leeuw on Forums - Thread - Direct

Hey @wusakeyy,

 

Unfortunately, any EA account sanctions cannot be discussed through the forum, but you will need to contact the Terms of Service department for this.

 

They will only be able to respond to the email associated with the EA-account. 

 

The process to contact our ToS team can be found here: https://he...

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Hey @charliethegorila 

 

Thanks for sharing this with us, I can pass this report along to our team if anything changes let us know.  

 

If you run into a new issue, please make a new post and provide as many details as possible and we can provide the most relevant information. If you would prefer to speak to a support advisor instead, check out the links below for how to reach out to one. 

 

EA Help on Twitter 

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16 Feb

Comment

Hi @robotrober,

I just moved your post over to the English boards to get you the right support in your language.

Regarding your Arena placements, a different system based on MMR is used. This article should explain it in a bit more detail:
https://www.ea.com/en-gb/games/apex-legends/news/arenas-ranked
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Comment

Thanks for posting. Will DM you but we definitely need to look into this.

Comment

Originally posted by Iamphilmakis

I still not able to accumulate damage. I don’t think it has been fix

Yeah, so this is probably just poor communication on my part. There are always two steps to a fix. The first is actually fixing the problem in the game itself. That's generally how I think about things. But then we need to get that fix to you. That takes some time. That's how players, understandably, think about fixes. So I've "fixed it" - meaning found and corrected the problem - but it's going to be some time before that fix makes it way to all you. At least a week, unfortunately.

Comment

Originally posted by MrBootyLicker

Any fixes yet? Or will the stats be correct if we keep playing bloodhound or should we wait until there’s a fix?

So, the reset is, unfortunately, "permanent." I.e., it will not recover. BUT I'm trying to work through some options about how we might restore your progress. I got the fix for the core issue in today and hoping to get it out "soon." Now I'm thinking through what options we have to UNf*ck this for all of you who lost progress... :(


15 Feb