Apex Legends

Apex Legends Dev Tracker




15 Feb

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@charliethegorila Wanted to see if you were able to find an answer to your question?
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Originally posted by BUBBENSTEIN

Hey, so I’ll play a game of BR and it’ll track. Then a game of arena and it’ll track. A 2nd game of arena resets it to 0

That's the same as my co-worker. I think that these - and switching characters - make it more likely, but it's definitely not the root cause. There are some players who do all these things and are fine. Thanks again for helping me dig in. And sorry again.

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Originally posted by NizzyDeniro

Oh ok. So can I get the emote?

Send me a message. I'm pretty sure we can get you sorted on that.

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Originally posted by NizzyDeniro

No, the only thing I don't own of Wattson, is that new Legendary emote added this season. My account is IzzyGrizz on PSN.

No, the only thing I don't own of Wattson, is that new Legendary emote added this season. My account is IzzyGrizz on PSN.

Ah, okay! Figured it out. There was a bug in the Wattson pack. It wasn't properly awarding items ONLY from the Season 12 pool. Of which there was only one single item - that emote which you did not own... :(

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Originally posted by Interesting_Fly_1409

Restating my game did not fix the issue.

Thanks. Internally, we have one guy who's in the same spot but everyone else I'm talking to it's working as intended. I'm working on a defensive fix right now. Unfortunately not something I can fix on the fly, but I will try to get it sorted ASAP.

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Do you own every Rare-or-better *craftable* Wattson item? If you do, it just turns into a "normal" Apex pack. If you do NOT own every rare-or-better wattson item, can you send me a list of the items you don't own.

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Originally posted by RobotHavGunz

Please keep me in the loop on if this changes for you. Feel free to message me. I've got one other report of this so far, but obviously any number that's not zero is bad. We tested this a ton and never saw this happen, but given that it's happening to at least you and one other person, I have some ideas about what might be causing it - there's a limited number of possibilities technically, so I'm basically just bucketizing them accordingly to what's even theoretically possible. Also you have my apologies. This is obviously not how it's supposed to work...

PS: one thing that might help - even though it absolutely should NOT be required - is restarting the game. I did a bunch of work to make sure this wasn't necessary, but at least one report I saw indicated that this fixed it. Which is a bummer, but at least it fixed it.

Also, any chance you see progress during the match? If you see progress during the match that is then resetting, that's my major fear. If it never progressed from zero - and you don't see progress during the match - that's bad, but very slightly less worrisome.

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Please keep me in the loop on if this changes for you. Feel free to message me. I've got one other report of this so far, but obviously any number that's not zero is bad. We tested this a ton and never saw this happen, but given that it's happening to at least you and one other person, I have some ideas about what might be causing it - there's a limited number of possibilities technically, so I'm basically just bucketizing them accordingly to what's even theoretically possible. Also you have my apologies. This is obviously not how it's supposed to work...

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    EA_Darko on Forums - Thread - Direct

Hey @MysticOnLive you will need to speak with our TOS team in relation to issues such as this.


Darko 

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    EA_David on Forums - Thread - Direct

Hey, so there's a bug with the progress display, your progress is tracked on quite a few metrics and one is weighted too heavily for the progress tracker. 

And as noted, the progress tracker shows cumulative lifetime progress, so often when hitting a new rank you'll appear to be much further along towards the next rank. 

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    EA_Darko on Forums - Thread - Direct

Hey @MysticOnLive you will need to speak with our TOS team in relation to any ban

 

If our TOS team have denied your appeals then there is nothing that we can do to change this.

 

The process to contact our ToS team can be found here: https://help.ea.com/...

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14 Feb

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@charliethegorila To confirm do you have a code to redeem?
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Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

... Read more