LadyGP;c-8241601
Meant to tag @ZOS_Kevin @ZOS_JessicaFolsom in the above post.
I know we just got the big update from Rich - can we expect additional updates, hopefully before Jan 1, on how the investigation is going and if anything has been discovered? Doesn't have to be from Rich directly.. but just... something to help give some confidence to people about the issue?
First, thank you for gathering the screenshots above.
Regarding updates, we are currently working on a survey to better track information from players who experience performance and lag issues. This is in an effort to better track the information from more places (like Steam, Reddit, Discord Servers, etc,) like what you provided in the screenshots above, just in a more organized way and breaks it down the info that our engineers need. The survey when finished, it will send information directly to our engineers working on this and is intended to better organize the kind of information you took...
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