Hell Let Loose Dev Tracker

Hey Poison,

We're sorry to hear you're having this issue with audio.

Is the default audio device on Windows set correctly to the devices that you are wanting to use?
To make sure, right-click the audio icon in the bottom right corner - click open sound settings - make sure that the Input & Output devices are set to the correct devices that you are wanting to use.

We hope this helps!

Regards,
Team17 Support

Hey all,

We are sorry to hear that you have encountered experience issues whilst playing Hell Let Loose.

Our dedicated team is actively investigating and diligently working on a resolution with Valve. Please be aware that, at this stage, we cannot confirm if any future fix will be retroactive.

We sincerely apologize for any inconvenience caused during this period. We understand how frustrating it can be to not receive the experience points you've earned through your efforts.

Thank you for your patience and understanding.

Regards,
Team17 Support

Hi all,

We are sorry to hear that you have encountered experience issues whilst playing Hell Let Loose.

We've received multiple reports about this problem, which appears to have surfaced following a Steam Maintenance on Tuesday.

Our dedicated team is actively investigating and diligently working on a resolution with Valve. Please be aware that, at this stage, we cannot confirm if any future fix will be retroactive.

We sincerely apologize for any inconvenience caused during this period.

Thank you for your patience and understanding.

Regards,
Team17 Support

Hey both,

We are sorry to hear that you have encountered experience issues whilst playing Hell Let Loose.

We've received multiple reports about this problem, which appears to have surfaced following a Steam Maintenance on Tuesday.
Our dedicated team is actively investigating and diligently working on a resolution with Valve. Please be aware that, at this stage, we cannot confirm if any future fix will be retroactive.

We sincerely apologize for any inconvenience caused during this period. We understand how frustrating it can be to not receive the experience points you've earned through your efforts. Rest assured, we are committed to resolving this issue as swiftly as possible.

Thank you for your patience and understanding.

Regards,
Team17 Support

Hi all,

We are sorry to hear that you have encountered experience issues whilst playing Hell Let Loose.

We've received multiple reports about this problem, which appears to have surfaced following a Steam Maintenance on Tuesday.
Our dedicated team is actively investigating and diligently working on a resolution with Valve. Please be aware that, at this stage, we cannot confirm if any future fix will be retroactive.

We sincerely apologize for any inconvenience caused during this period. We understand how frustrating it can be to not receive the experience points you've earned through your efforts. Rest assured, we are committed to resolving this issue as swiftly as possible.

Thank you for your patience and understanding.

Regards,
Team17 Support

Hi all,

We are sorry to hear that you have encountered experience issues whilst playing Hell Let Loose.

We've received multiple reports about this problem, which appears to have surfaced following a Steam Maintenance on Tuesday.
Our dedicated team is actively investigating and diligently working on a resolution with Valve. Please be aware that, at this stage, we cannot confirm if any future fix will be retroactive.

We sincerely apologize for any inconvenience caused during this period. We understand how frustrating it can be to not receive the experience points you've earned through your efforts. Rest assured, we are committed to resolving this issue as swiftly as possible.

Thank you for your patience and understanding.

Regards,
Team17 Support

Hi Mofsera,

Thanks for sharing with us, we've passed on your report also.

Apologies for any inconvenience this may cause in the meantime.

Regards,
Team17 Support

Hey AussieLMGaming,

We're sorry to hear you're having this issue with gaining experience on Hell Let Loose.

We've received multiple reports about this problem, which appears to have surfaced following a Steam Maintenance on Tuesday.
Our dedicated team is actively investigating and diligently working on a resolution with Valve. Please be aware that, at this stage, we cannot confirm if any future fix will be retroactive.

We sincerely apologize for any inconvenience caused during this period. We understand how frustrating it can be to not receive the experience points you've earned through your efforts. Rest assured, we are committed to resolving this issue as swiftly as possible.

Thank you for your patience and understanding.

Regards,
Team17 Support

Hi both,

We are sorry to hear that you have encountered experience issues whilst playing Hell Let Loose.

We've received multiple reports about this problem, which appears to have surfaced following a Steam Maintenance on Tuesday.

Our dedicated team is actively investigating and diligently working on a resolution with Valve. Please be aware that, at this stage, we cannot confirm if any future fix will be retroactive.

We sincerely apologize for any inconvenience caused during this period. We understand how frustrating it can be to not receive the experience points you've earned through your efforts. Rest assured, we are committed to resolving this issue as swiftly as possible.

Thank you for your patience and understanding.

Regards,
Team17 Support

Hi Morelore,

We are sorry to hear that you have encountered experience issues whilst playing Hell Let Loose.

We've received multiple reports about this problem, which appears to have surfaced following a Steam Maintenance on Tuesday.

Our dedicated team is actively investigating and diligently working on a resolution with Valve. Please be aware that, at this stage, we cannot confirm if any future fix will be retroactive.

We sincerely apologize for any inconvenience caused during this period. We understand how frustrating it can be to not receive the experience points you've earned through your efforts. Rest assured, we are committed to resolving this issue as swiftly as possible.

Thank you for your patience and understanding.

Regards,
Team17 Support

HI all,

We're sorry to hear you're having this issue with audio. We've moved this to report a problem to help further.

Can you please all send us your dxdiag information so that we can better understand the problem and recommend a solution:

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ or ...

Read more

Hi both,

We're sorry to hear you're having this issue.

Can you please try the steps in our help article[team17.helpshift.com] to see if this helps at all?

Get back to us when you can.

Regards,
Team17 Support

Hey hank123098,

We're sorry to hear you're having this issue with VoIP, we've moved this to report a problem to help further.

Can you please go through and try the steps in our help article[team17.helpshift.com] to see if this resolves the issue at all?

Get back to us when you can!

Regards,
Team17 Support

Hi Release,

We're sorry to hear you're having this issue with the XP not saving.
This is a different issue to what was reported here a year ago.

The team is currently investigating this as a priority, if possible can you please share any server names of where you've experienced the issue?

Get back to us when you can!

Regards,
Team17 Support

Hi all,

We're sorry to hear you're having this issue with the XP not saving.

The team is currently investigating this as a priority, if possible can you please share any server names of where you've experienced the issue?

Get back to us when you can!

Regards,
Team17 Support

Hi all,

We're sorry to hear you're having this issue with the XP, we've moved the thread to report a problem to be able to help.

This is currently being investigated as a priority, if possible can you please all share with us any server names of servers you've experienced the issue on?

Get back to us when you can.

Regards,
Team17 Support

Hi all,

We've moved the thread to report a problem to help further.

If you're experiencing VoIP issues, please follow all of the steps in our VoIP article.[team17.helpshift.com]

If these do not help, please pop us an email over here[team17.helpshift.com] and we can try to help further.

Regards,... Read more

Hey The Emperor's Chosen,

Thank you for sharing with us!

We've moved this thread to the report a problem forum so we can help further.

Can you please confirm any names of the servers you've experienced the issue on?

Get back to us when you can!

Regards,
Team17 Support

Hey Jagged07,

Thank you for getting in touch with us about this issue and for sharing your report, we've moved this to the report a problem forum.

Our team is actively investigating the root cause and working on a solution.

Please feel free to stay tuned for updates on a potential fix via our Discord channel at https://discord.gg/hellletloose.

We appreciate your understanding and apologize for any inconvenience.

Regards,
Team17 Support

Hi both,

Thanks for your replies.

Could you please confirm for us the following:

• Any names of the servers you've experienced the issue with.
• Whether you're experiencing this on both community and/or official servers?

Get back to us when you can!

Regards,
Team17 Support