Hyper Scape Dev Tracker

Originally Posted by tornadoX50
vkgetphysicaldeviceproperties2 could not be located in the dynamic link library vulkan-1.dll this is the error i get when trying to load the game anyone know how to fix it

Hello! I'm not familiar with this error but I believe it could be related to out-of-date / unsupported drivers, or perhaps a corrupt game files issue.

Please refer to the following sticky thread: ... Read more

Hello Darrenwgray! Welcome to the forums! Sorry for the trouble with loading Hyper Scape on your primary monitor. Have you tried changing the display settings from the in-game options under Display Options? After setting the Display Options to your Primary monitor along with updating the Refresh Rate, save your setting, and relaunch the game from Uplay. Let me know if you run into the same issue after launching the game afterward.

intaloYT: Are you able to take a screenshot of what your Task Manager shows at game launch?

intaloYT: And your Nvidia GeForce 1050TI has been updated? Also, how much RAM do you have installed versus how much you have available?

intaloYT: Okay, thanks for letting me know, intaloYT. Just to make sure, for the system requirements, you are currently running Windows 7, Windows 8 or Windows 10 (64-bit ... Read more

intaloYT: Thanks for letting us know what you've tried, intaloYT! Do you currently have the game installed on a different driver as the Uplay PC Launcher? You may want to try installing both the launcher and the game on the same internal hard drive, as in C: Drive if possible.

No problem, Flixayy! Thank you for your understanding. If you do end up creating a ticket, please let me know the case number!

Thank you for letting me know! Please go through the other little steps listed here that you haven't tried, such as clearing your temporary files and reinstalling supporting s... Read more

Hi Flixayy! I'm sorry to hear that you're having trouble playing Hyper Scape. Thank you for letting me know what all you've tried on your own! Can you confirm that all your drivers are completely up-to-date (AMD or NVIDIA)? It'd also be beneficial to check to see if Windows has any updates waiting to be installed!

OminousAnomaly: Thanks for that, OminousAnomaly! Let's try this instead:

1. Unlink Twitch account from your Account Management page
2. Link Twitch account on the Twitch Drops Page

OminousAnomaly: Hey there! Have you followed the steps here?

Originally Posted by AinzOoalGown-.
I am located in the US of A. I was also with your support chat and it turns out linking your Twitch account with your uPlay account *after* getting the drop is my issue. Is there any way you could credit my account for the game?

Originally Posted by bleblanc19
I have the same issue also located in the USA only difference is that my Ubisoft account was already linked when I received the code...

Read more

MODEE_BEAST, if you received the Twitch Drop, you should be able to see a Hyper Scape banner in Uplay. If you don't, please let me know what country you're playing in!

AinzOoalGown-., what country are you located in?

Cristianax19, to confirm, did you receive a drop for access to the Technical Test?

LordOverflow, understood! Thank you for your positivity and understanding.

LordOverflow, you can find a list of eligible countries here.

If you all have any feedback to share regarding the country eligibility for the technical test, please do not hesitate to share your thoughts on the Feedback subforums for Hyper Scape!

Hello everyone!

I have merged you all into this thread as I see similar questions being asked in multiple cases.

As we are discussing the Technical Test it is best we have this discussion in the Technical Test sub forum

I would like to encourage everyone to check the following sticky thread first: ... Read more

Originally Posted by NIK.o7
Like the title says. wondering if the drops are not redeemable yet. Thanks <3

Hey! Thanks for getting in touch, I hope you are well.

Everything you need to know is in the following support article: https://support.ubisoft.com/en-GB/Faqs/000054707/

Once you have earned the Twitch Drop simply open Uplay and cl... Read more

DEADMONSTOR: Thanks for sharing that! I'm sorry that you've encountered this issue. I have shared this issue with our game development team to get this investigated for you. I'll add this information to the report and update the thread once I hear back! Thanks again for helping out during this Technical Test!

DEADMONSTOR: Okay, thanks for that! It may be due to currently trying to play the game above the recommended game settings during the Technical Test. Can you please try setting to what is recommended in your Graphics/Quality settings and let me know how it looks for you?