Hyper Scape Dev Tracker

Hey there, everyone!

If you have tried these steps here, and have uninstalled your driver ( ... Read more

Hey, LeeZiCheng!

Thank you for reaching out about your issue with Hyperscape and Twitch drops. You can upload a picture from a URL with the 'Insert Image' option within the text editor on the forums.

Would you be able to try the following troubleshooting for your Twitch drops issue:

https://support.ubi.com/en-GB/faqs/000025585

If you are still not able to connect, please reach out to us on our social media channels with your account information. You can do this here:

... Read more

darrenwgray: We're sorry to see that you do not want to continue troubleshooting, darrenwgray! Please know that if you wish to continue working with us, we're here to help!

ttv.BoomDMG: Hi there, ttv.BoomDMG! Do you only have two monitors or three?

Veksin: Hey, Veksin! How many monitors do you have at this time?

Hey, folks!

If you are still experiencing this issue after updating your graphics card, please reinstall the game again and see if the issue persists.

Thank you.

Originally Posted by eloluap
Okay, then it will be that.
Do you know if it would work, if I setup a Virtual Box with Windows 10 and run it in that?
I cant update to Windows 10 atm because I cant risk loosing data. Will do that in a month after my exams.

I am afraid I am unable to advise if doing that will work or not. If there is no risk to your system or files in doing this it may be worth a go, however, this is entirely your decision to do so.

Originally Posted by eloluap
No sadly not, it still is optimizing the shaders every time I launch it. Then double black screen and crash.
Maybe I will try the Virtual Box thing later.

OK, let us know how you get on please.

Thank you.

Hey, bubbleman5!

Welcome to the forums, sorry to hear that you are running into this performance issue, thank you for the steps that you have tried. Can you also try the following please:

Run the game with ADMINISTRATOR RIGHTS.

Verify game files in UPLAY PC

... Read more

Thanks for the update! Could you confirm if you are using a VPN when playing? If you have tried all the steps previously provided, you can either send me a Private Message or create a support ticket with our live chat or email support so we can take a closer look into this with you! You can also create a support ticket with our social media support on the ... Read more

Hey there, everyone!

Please know that we are aware of issues affecting players with Intel GPUs on Windows 7. Unfortunately, due to incompatibilities between the two, Hyper Scape will not run on these systems. We apologize for the inconvenience. I do see that some have been able to run the game in borderless mode, therefore if you are able to, please try it! Otherwise, please refer back to our ... Read more

Hey there, thanks for your report/screenshots!

Could you please check here for a more up to date driver? You should be able to find one, most recent release seems to be June 10th.

Test the game after updating your driver!

Originally Posted by Bossman06_06
i already updated my windows and verified the games files but the problem continues

Sorry to hear that it is still happening. We would appreciate it if you could send us your system files via a support case please. You can find how to do this here:

https://support.ubi.com/en-GB/faqs/0...Dxdiag-MSinf... Read more

Originally Posted by Pishoved
Update:

I just upgraded to windows 10, and the issue is now fixed for me.

Awesome to hear that you managed to get this working!

Hey, folks!

We are aware of the issues currently affecting players with AMD GPUs on Windows 7.

While we will not be able to support these systems during the Technical Test, we're hard at work on a fix which we hope to have in time for your next opportunity to play.

We apologize for the convenience, but can't wait to see you in the Hyper Scape soon!

Originally Posted by GabeN165
So apparently something worked for others:

Either: run the uplay as administrator
Or: find the hyperspace.exe where you installed and run that from that folder as administrator (and not from the desktop, nor from uplay)

Hey guys, could you give this a go? I'd recommend running both Uplay and the game as admin. This will sho... Read more

Originally Posted by Bossman06_06
i deleted the game and installed it again but it still says the same thing

Hey, Bossman06_06!

Welcome to the forums! Is your Windows fully up to date? Additionally please also try the steps here:

https://support.ubisoft.com/en-GB/Fa...roubleshooting

Thank you.

Originally Posted by eloluap
Oh, I think I fixed this Error with installing the Visual C++ Redistributable for Visual Studio 2013 manually.
It doesnt stop loading right there and will show the steps 2/3 and 3/3.

Just to let you know.

Oh awesome stuff!

Are you able to play the game now?

Originally Posted by justinurbutt
Hello everyone,
I just spent a fair amount of time troubleshooting this issue on my PC and this worked for me: I have an NVIDIA GEFORCE 960M and am running Windows 10. In order to fix it first I had to update my Windows to the current version. Next I had to update my graphics card (the Nvidia). In order to do this I had to download it manually from the Nvidia website because the automatic update search was not working. On their website go to drivers then search for your driver in the drop down menus. Mine was hard to find but if you go to "device manager" on your computer, double click "display adapters" you should find your graphics card there. So find your graphics card on the website and manually download the update. Nvidia recentl...

Read more

Hey INight.Mare,

Please ensure you meet the system requirements, and that your GPU drivers are up to date.

If everything is up to date and compatible, please try reinstalling the game and testing again.

Hey ZSaphireZRLD, thank you for your report! Does this happen often, and could you provide a video? Have you changed any of you in-game audio settings, and do you have any overlays enabled which might be taking control of your audio input/output?

Hey!

I am sorry that you are unable to locate the Drop. You need to claim this through the News Banner in Uplay (if in a supported country), and sometimes you need to restart Uplay to see this banner.

If you cannot see the banner, please let us know!