Hyper Scape Dev Tracker

Hey Elliot4Prez, thanks for your report!

As you're able to play, please verify your game files and then let us know if the issue happens again. If you can, please provide us with a video as well.

Hey ItsNoah__, thanks for your report!

I'm sorry the game is not launching correctly. Can you let us know what you have tried already? I don't wanna give you steps you have already attempted.

Hey there!

Does your system meet the requirements? If your drivers are up to date and you're not getting a specific error, please try running through this FAQ to gain access.

Hey there, thanks for the report!

Could you try running the game, Uplay and BattlEye with admin privileges? There's a lot of system files being blocked there, so this may simply be a permissions issue.

Hey Robgoblin1, thanks for your report!

Very odd. It would be interesting to get a video of what was heard - if you know someone you could party up with, or if another player sees this thread and would like to help, we could then forward the video to the devs for review.

Originally Posted by ljdslkfjasl
Every time I try to enter the game the game says that I have no internet/lan cables connected and that I must try again. I do have internet and I am connected so I'm not sure what the problem is. Battleye stats that some things where blocked from loading but I have no idea how to fix those at all.

Hey, let's get this sorted for you.

Considering BattleEye is giving you that error, there may be some third-part software conflicting with it.

Please try the steps in this sticky thread: ... Read more

Jentaceous: Hi there, Jentaceous! What version of Windows are you running at this time?

Hey everyone! If you are using an Nvidia graphic card and receiving the same Vulkan error message, please try installing the latest Vulkan Drivers for the correct operating system you are using.

JPB-8: Please know that due to being on a laptop, you may not actually be running the game on the ... Read more

Hey there, you two!

What graphics card/ driver are you using?

JPB-8: Hi there, JPB-8! Can you please tell me what version of Windows you're running at this time?

Originally Posted by Flamekino
hello, i was just wondering why my game says optimising shades ever single time i launch it, for everyone else it only did that once but for me its every time and takes about 10 min to launch the game

Hello! It's difficult for me to say but we will happily check for you.

It may be due to corrupt game files, or perhaps you have a specific hardware configuration that the game wants to check each time.

Please perform a clean install of your graphics drivers -

AMD: ... Read more

Originally Posted by OminousAnomaly
followed your instructions and im still having the same issue.

that was the same way i set it up originally. the ubisoft twitch drop website is saying "your twitch drops has been activated" and the twitch drop still hasn't shown up in there even after reloading the page and waiting for a few minutes .

Hello! You appear to be experiencing the same issue as AinzOoalGown-. and bleblanc19 above.

I have now created a sticky thread for this, please refer to it here: ... Read more

Hello!

These 2 threads were merged due to having the same title, however I see your issues are a bit different. I will try to tackle both

Please refer to the following sticky thread: ... Read more

Originally Posted by GimmickEiGhT
I completed 3 weekly challenges which were suppost to reward me with 350 battle points but i received none.
Edit: due to a glitch the challenges appeared completed but were not.

Hello, thank you for letting us know!

This seems to be a visual issue. Can you please confirm if it still shows like that after restarting the game?

Hello Kriexy! Welcome to the forums! Thank you for reaching out to us here! I am not seeing Twitch linked to your account. I would recommend linking your Twitch account from here: https://drops-register.ubi.com/ -- If you have further issues with linking both your Twitch and Ubisoft account together, please try our browser troubleshooting steps to ensure you are able to proceed with successfully linking your account together.

Originally Posted by Paradox_Wolf
Running your Discord as administrator will fix this.

Thank you for your help, we'll make sure to suggest this if we see any other reports!

Hi all!

Thanks for posting this issue! Can you all tell me if you have tried these Connection Troubleshooting Steps?

Originally Posted by Flying_Klein21
Hello,
I have encountered performance problems with regards to fps, in fact with my hardware, which is clearly higher than the MINIMUM ones, I can ONLY reach 23 FPS in the HUB area and in the match at 14 FPS with all settings at MINIMUM
PC features:
-Video card: RX 460 (2gb Vram)
-CPU: i5-7400
-RAM: 8gb (2400Mhz)
-OS: Windows 10 Home 2004
To get around this problem I tried to run the "game file verification" function but nothing, always the same result.

Hello! Thanks for getting in touch, I hope you are doing well.

For reference, we have the minimum requirements listed here: ... Read more

CeIestialy: Hi there, CeIestialy! Does this error occur for you when you click to download or does it happen mid download?