Hyper Scape Dev Tracker

VOID.mosa: Hi there! For this issue, can you please tell me if you have tried these PC Troubleshooting Steps?

Tiaago0: Hi there, Tiaago0! Thanks for that information! Can you please try the following?

1. Unlink Twitch account from your Account Management page
2. Link Twitch account on the Twitch Drops Page

Originally Posted by Mr_Calcifer
Started the game, noticed that i had 500 fps, wanted to lower them, when went to settings the vsync option was "blocked"

It says there that some hardware has the vsync disabled, i have a gforce 1070 never had a problem with vsync before

its a bug, its meant to be that way, what's happening? i really dont want to use my graphics card at max and heat it more than i have to just to have 300+ fps that i will not use

Hello, I'm sorry to read you're unable to use V-Sync.

I don't have any information to say V-Sync is disabled in the Test Server, so I also believe this is a bug.

Would it be possible to provide an ... Read more

VxultiYT: Hmm, I'm not seeing that your Twitch Account is actually linked with this Ubisoft Account. Can you try the following please?

1. Unlink Twitch account from your Account Management page
2. Link Twitch account on the Twitch Drops Page

jackfrost7: Thanks, jackfrost7. I have reached out to our game development team to report this issue for you. I'll update the thread as soon as I hear back!

Syko0025: Hey there! Have you also tried these steps?

Originally Posted by UbiDork
jackfrost7: Thanks for that information! Can you please try the following?

1. Unlink Twitch account from your Account Management page
2. Link Twitch account on the Twitch Drops Page

... Read more

jackfrost7: Are you currently using a VPN?

jackfrost7: Thanks for that information! Can you please try the following?

1. Unlink Twitch account from your Account Management page
2. Link Twitch account on the Twitch Drops Page

Hey there, everyone!

Can you please confirm for me if you are in the eligible countries for the technical test?

dottxen0n: Hello, dottxen0n! Have you already tried verifying your Uplay PC game files?

Hiya TrustyRabbit204! Could you tell me what GPU and operating system you are using on your PC?

Hi Medohemasoso! If you are still encountering this error message when looking for a squad, you will want to make sure that BattleEye is running on your PC when loading the game.

Originally Posted by WifeTookTheKids
I am getting the SAME error, except with my RX 580 AMD card. I verified the game files and updated my drivers to the newest addition (way past the minimum driver version) and it still wont launch. Using windows 10 with RX 580.

The same "Hyper Scape Vulkan" is still requesting that I need my display drivers updated although they are!

I'm sorry to hear that! Can you please tell me what version of Windows you're currently running?

Hello xh4d0uk3Nx! My apologies for the inconvenience this error may have caused you. In order to launch Hyper Scape, your drivers will need to be completely up-to-date. Please update your drivers and go through the other steps listed ... Read more

Hello Darrenwgray! Welcome to the forums! Sorry for the trouble with loading Hyper Scape on your primary monitor. Have you tried changing the display settings from the in-game options under Display Options? After setting the Display Options to your Primary monitor along with updating the Refresh Rate, save your setting, and relaunch the game from Uplay. Let me know if you run into the same issue after launching the game afterward.

Hello,

For any Player Support threads you wish to create regarding the Open Beta, please do so here.

Any threads created in this sub forum will be moved.

Thank you,
Ubi-Raziel

Hello!

We are aware that some players are experiencing Vulkan errors when launching Hyper Scape, most notably "vulkan-1.dll was not found".

If you experience this issue, please check the following -


1. Your graphics card and other hardware components meet the game's minimum requirements, to ensure your system is powerful enough and works with Vulkan.

- Please refer to this support article: https://support.ubisoft.com/en-GB/Faqs/000055859/


2. If you appear to meet the game's minimum requirements, please make sure your video drivers are up to date.

- AMD: ... Read more

Originally Posted by Laviolink
Hello.

I'm writing to you because I have a problem. When I run the game it initializes, ok, but then I get an error window. (I couldn't find how to insert an image so I'm sending you its content)

[window title]
Hyperscape Error

[text]
No compatible driver/hardware found [Vulkan] No device available

I've tried to update the drivers but nothing. I compared the minimum configuration and mine is better. You wouldn't happen to know what I can do? I want to play the game too much, but I can't...

Thank you very much in advance for your answer....

Read more

Kriexy: Hi there, Kriexy! Can you please tell me the following:

- What version of Windows are you using?
- What graphics card/video driver are you using?
- Do you have both the game and the Uplay PC Launcher on the same hard drive?

lavenderispog & lmyste2828: Hey there! Have you both tried updating your graphics cards?

Hey you two! Welcome to the forums! Sorry for the difficulties during your matches in Hyper Scape. Are you both using Windows 7 and do you see the same issues if you are set to Full-Screen mode?