So if your codes or purchases redeem successfully, and you don’t get your items right away, don’t panic. It’s probably a delay due to the game being slammed with the same request. Things bottleneck.
If you submitted a ticket with support and don’t get a response right away, understand that submitting a ticket puts you into a queue. They answer by order received and they are SLAMMED with tickets right now. Our team is only so big and they’re going through things as fast as they can. If you’re trying to talk to customer support at a store you still have to wait in line when they’re busy! Same concept... Except for their line has wayyyyyy more people and they all showed up at once haha.
PLEASE do not send more than one ticket. PLEASE do not harass them. PLEASE do not go on an insulting spree. Wait your turn like everyone else and pay attention to your inbox for them to reply. If you don’t get a response in a couple of days, reply to the origina...
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