New World Dev Tracker

This is something we are currently discussing but there are players out there that haven’t been able to transfer even once. When we have an update on it or can provide more concrete information, we will.

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Hey folks, i will escalate this appeal to the moderation team lead. Reading this I am unclear why a ban was issued, was it an EAC ban due to software use or a moderation ban due to reports. I will work to find out whats up.
To be clear, mass reporting should not result in a ban. If a player receives a large volume of reports in a small amount of time it will move that report up the queue but no moderation actions are taken without a human reviewing and issuing those suspensions or bans. So often what happens is two rival groups start trash talking before a fight or war and bait one another into Code of Conduct violations then quickly report one another, a mod reviews the chat logs, sees actual violations, and issues a suspension. While it might look like it was the volume of reports that produced the suspension it was actually the violation, the volume of reports just reduced the time before the violation was reviewed. Hope that makes sense.
That is not how EAC works, that...

Hey folks - I apologize, but this change did not actually make it into the 1.05 patch. My mistake in thinking it was in, we were testing it at the time and I didn’t realize we weren’t done. So it’s aimed at an upcoming patch, once I know for sure it’s coming out i’ll update this thread or post.

Our Game Moderation team handles all in-game moderation actions. If you feel that you’ve been wrongly banned, please reach out to their team here: Appeal a Ban - Support | Amazon Games

They are the only team to assist with in-game moderation actions.

That unfortunately seems to be a different issue.

And you had the “Global Restrictions 72 hours” pop up?

It does sound like maybe you were netted for bot account behavior. What are some of the character names involved?

Is this maybe due to family sharing?

That could be it. Can you let us know if it still persists after 3 days?

Hello, I will investigate with the moderation team, but if you feel you have been wrongly banned you will need to use the Support appeal process. They are the only folks with the tools to review your account behavior and see the records on why a ban was issued.

Could you indicate Server name / Settlements where the invasion is going to happen / date & time? We are going to look at specific examples and see what we can find.

“Sometimes upon opening map, invasion doesn’t even show until you select town details.” Do you mean that the invasion does not show on the settlements? It only shows when clicking on the settlement, in the panel?

Hi, can you tell me the date of that invasion and if that invasion was already planned before the maintenance? We are investigating that issue and believe it’s linked to server restart. Thanks for your help!

There is no autoban from player reports. Whether someone is reported one time or a million times, their case was reviewed by a moderator/investigator who made the call that the behavior was against the TOS/Code of a conduct.

No one in the forums can review an appeal or undo a ban or suspension. If a player believes they were wrongfully suspended or banned, they need to go through the official appeals process.

The team is continuing to address this issue.

At this time, we are going through the megathread to investigate those edge cases and unblocking players once we understand what those particular cases are, along with anyone on the list who falls under the same edge case.

It should fix it permanently if you relogged. It was noted here: [Downtime] New World Update 1.0.5 - #2 by Luxendra

Have you tried relogging? [Downtime] New World Update 1.0.5 - #2 by Luxendra

Make sure you relog as mentioned here: [Downtime] New World Update 1.0.5 - #2 by Luxendra

Make sure you relog as noted here: [Downtime] New World Update 1.0.5 - #2 by Luxendra

Greetings Adventurers,

As an update, we continue to discuss this particular addon with Overwolf.

For now, we have made the decision that client-controlled addons which solely use the position of the player in the world are fine. However, if the functionality changes in a way that violates our Terms of Service, such as integrating other web sites to determine where nodes, paths or safe/unsafe areas of the map are, we will first provide an official change in our stance, and then take action.

Thank you for your patience.