Outriders

Outriders Dev Tracker




19 Jul

Comment

Originally posted by MercwithMouth82

I can see that you are annoyed when a customer of the community you are a manager of tags you continously because the support team that you suggest is not only utterly incapable of doing their job (not only with Outriders but also with something like Avengers btw) but also takes endless amounts of time to address problems. And even then they only do it after having customers jump through ridiculous loops, probably hoping they give up at some point.

Out of 15 weeks since launch my character was stuck in wipe limbo for 7 weeks.

This is the third wiping bug PFC introduced (4th of you count the demo).

"I am so busy and have to prioritize" doesn't cut it. This is a - presumably - full price AAA game that I havent been able to play basically half of the time since release.

What is the intention of your post here?

I am supposed not to tag you when my character gets stuck in wiping limbo and support doesn't do anything?

May I remind you ...

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The point I'm making is this:

  • Me not responding to a specific person =/= ignoring or not acknowledging an issue

Please do keep tagging me if you do run into issues, I will always try to help, but If I'm dealing with a lot of tags from multiple people at once, there are no guarantees that I'll be able to work through all of them.

Comment

Originally posted by engineeeeer7

Tagging u/thearcan

Seems helpful for the team.

Thanks for the tag. I remember Shaderpipeline causing issues way back when, but it should be stable now. Nevertheless, I'll see what the team make of this.

Comment

Originally posted by TKrev

I was finally able to login but I'm still stuck at 99% on my progression accolade. I tried checking a few times around 830am EST but could not login which made me really nervous. I couldn't make it past the authentication and eventually it said I couldn't connect to servers each time after about 1m15s. After several attempts/restarts I stepped out for about 20m, came back, and could login (login process took/takes about 15s after update on Xbox now, so thanks for that!). I've tried swapping characters as well as running an expedition but the accolade is still bugged 😞

Thanks for confirming and sorry to hear that happened. Would you be able to confirm when you first started playing Outriders and created your character(s)?

We are continuing to work on this issue on our side and hope to resolve it on a wider basis in a future patch.

Comment

Originally posted by MercwithMouth82

And when will this new wiping bug be fixed or at least acknowledged in your development updates?

I can see you're annoyed that I haven't personally responded to you sooner.

I currently have over 419 chat notifications and 680 reply/username unread mentions on Reddit. I probably have 500 unreads on Discord and another 1500 on Steam. I try to stay on top of things, but the sheer volume of discussions coming through can make keeping up with individual cases almost impossible. Please do not take offence that I didn't take notice earlier.

That's why I always recommend going to the support team with these specific account related matters, as they are the only team who are able to access your account. I am not. The support team should have dealt with your case a bit better in the beginning, but with these situations, the fewer people encounter such problems, the less likely it is that we have encountered something previously and have a direct and specific solution to hand. As explained previously, we can't restore mods at this point in time, so I worked with the sup...

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Comment

The amount of legendaries were granted so that you could re-obtain your lost mods by dismantling your legendaries for them. I don't believe we have the backend tools to restore specific mods yet, so this is what the team is able to do in the meantime.

Comment

Originally posted by electricweiner

Hey man- I did a little more ‘testing’ on this.. it appears the issue may be linked to hosting the party vs being a participant. In the handful of runs i played this morning as host, the issue didn’t occur at all - both with one and two people in my party. Once I join someone else’s party, the issue is 100% reliably reproduced. Next step for me will be trying to join through title screen quick launch vs joining through mm station to see if the issue can be further isolated. Hope this helps

Just to let you know that we were able to reproduce this on our end so we should be able to resolve this in a future patch :)

Comment

Originally posted by -Certified-

Generally for me, in the 2nd (might be 3rd) section there's a brood mother that comes out that's on a steep hill. It doesn't happen all the time but if you throw turrets on the hill on a steep section I'd say about 1 in 3 seem to go into the map or just disappear.

I just noticed it happens way more often on that map, not so much on the others. It seems random so could be that the first is fine but your second turret just disappears.

By the looks of it I think it falls through the map itself in my experience, can't say what other have experienced. I would say though bar that map it's not a massive problem.

Hope that helps in one form or another Toby.

It does indeed - we were able to reproduce the behaviour of the turret falling through the steep hill in the mountain outpost.

We're also investigating a separate turret related issue where by turrets can dissapear if thrown too closely to your feet.


16 Jul

Comment

Originally posted by notkevin_durant

No looter developer would release this information during the game’s release. If you saw the drop rates on helmet, you’d probably stop playing.

I chatted to the team about helmet drop rates just this week.

According to analytics, legendary helmets are the second most dropped item slot overall.

However, because there are more of them, the chance of getting specific helmets is reduced (as /u/Ching_Roc explained below).

Regarding the general question from /u/engineeeeer7, I'll check with the team is this is something we could consider.

Comment

Reposting my advice from steam regarding this matter:

Here's a round up of suggested resolutions for this issue:

Try restarting your PC. The crash issue may resolve itself after a few crashes or after a PC restart. Example:

If it's a persistent crash, please try the below:

  • Please try switching to DX11 mode. You can force this with the following if you don't get the option automatically:
    • In Steam : Outriders Demo -> Manage -> Properties -> Launch option-> Write the below in the textbox without the " "
    • "-force -dx11"

Additionally, please check whether your intro movie has been renamed or deleted. If it has, please try renaming it to it's original name and launching the game then.

  • The file should be here:
    • Steam\steamapps\common\OUTRIDERS\Madness\Content\Movies\splash_screens.umovie

Please try ...

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Comment

Really sorry that you encountered this issue. Could you please contact our customer support team (sqex.to/support) so that they can check your account and help you?

This is a matter that we are continually looking in to, though it appears to be quite rare and therefore has been impossible for us to reproduce to date.

Comment

Originally posted by MercwithMouth82

u/thearcan , but it is the case. And not only am I being ignored but also several others of which I even regularly linked some.

  • This is the 3rd time that you have introduced a wiping bug.
  • This is the 2nd time that I (and others) can't play their characters/can't play their characters correctly for weeks. Dismantling weapons doesn't give me mods to my bugged and wiped collection anymore.

It is the 3rd wiping bug introduced to the game and it isn't even acknowledged in your developer updates weeks later.

Here is my ticket number: 00093689

But please tell me what good it should do when your support literally has no idea what game they are supporting? They wanted me to restore backup savegames for a game that does not even have local savegames. How is that possible? What kind of qualifications do your support employees receive when this is the result?

Our support team deals with queries regarding all Square Enix products released. In this matter, you received an answer that you shouldn't have, likely due to confusion on our side, so I do apologize about that. I've asked the teams to review the case and ensure that they look into a satisfactory resolution.

Comment

Originally posted by Magicmykle

Yes my NAT settings are open I always do a cache clear. The only way I can get onto my main account is if I log in on a different account, then switch accounts. I never get to play or grind the game because it’s too hard to get on.

Thanks for the confirmation - Couple added questions:

Are you on a VPN?

Do you have to do the alt account workaround with every launch?

And finally, do you find that you will regularly get disconnected from the game mid-play session?

I'm tracking a few other cases similar to this. We unfortunately have not been able to reproduce this block on our side at all, despite trying to do so for a long time, so looking into affected players accounts is our only lead.

Can you please also DM me your gamertag?

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Hello there, could you confirm whether your NAT settings are set to open?

Comment

Originally posted by MercwithMouth82

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Apologies if you feel ignored, that's not the case at all. There is just so much traffic that I have to keep an eye on that individual cases can often slip through the crack unless I specifically come back to check on them. What are your support team ticket numbers please? I'll get in touch with them to review your case.

Comment

Originally posted by TheShadyXL

By the way, u/thearcan. Is the Hunt The Prey stuck on activation bug the one where you can’t shoot and use abilities? Because if it is, I can confirm it’s still present after the latest patch and can send you my footage.

Were you playing a solo game or as a client in MP?

Comment

Originally posted by Infinite_Chemistry_4

Thearcan can you tell me why is it that you guys nerfed the legendary drop rate around a week after you guys released a patch that increased the legendary drop rate. Me and other have seen a significant drop rate decrease in legendaries, we beat ct 15s and get anywhere between 0-2 legendaries. can you answer this post please?

We didn't.

Comment

Originally posted by Cerberus136

I just logged in for the first time in 1-2 months. Checked my weapons for the Community Appreciation Package and am....very puzzled.

I received 4 god roll legendaries, yay! Except:

  • 2 of them were identical 'The Juggler's when I already had a level 49 copy in my inventlry
  • A third was a Voodoo Matchmaker, of which I've already had, I believe, 2 of.
  • The 4th is a new weapon (for me): The Guillotine....so I guess all is good??

Welcome back!

The first two were likely from our inventory restoration.

The third was from the appreciation package v1.

The fourth was from the appreciation package V2.

Comment

Originally posted by Joemend246

Hello i havent received the new re-release of the appreciation package ive checked my inventory and my stash didnt find anything and my game is updated i have received my two weapons one from the first package is the juggler and the second weapon i got from the second appreciation package was the landlubber i was just wondering if this is correct and if i should've gotten anything from the appreciation package on june 24th

Sorry, if you got two weapons, wouldnt that indicate that you did indeed get both appreciation packs?

Comment

Originally posted by CaptainDune

100% crash rate after update.

PCFs 0% success rate with patches is still intact. Sad.

You should be able to temporarily resolve this if you switch to DX11.