Rainbow Six Extraction

Rainbow Six Extraction Dev Tracker




12 Feb

Comment

@GeardoTheVet, thank you for providing the screenshot of what you are seeing in Rainbow Six: Extraction, and I apologize for any confusion caused. Does this message appear every time you launch Rainbow Six: Extraction, or is it every once in a while that the message appears.


08 Feb

Comment

@thaersaway Hi there and thanks for the update ๐Ÿ˜Š

Is your friend playing on PlayStation 4 or 5? Did he also go through the dedicated PlayStation connectivity troubleshooting?

Thanks!

Comment

@GeardoTheVet Hi there ๐Ÿ˜Š

Thanks for reporting this and for the screenshot!

Would you be able to provide a video of this issue? Then we can forward the report to our development team ๐Ÿ™‚

Thanks!


07 Feb

Comment
    Ubi-MrM on Forums - Thread - Direct

@thaersaway Understood, thanks for the details !

In addition to these, I also invite you to let us know the following, which will help isolate the problem :

๐Ÿ‘‰ Is your friend also playing on PC ?

๐Ÿ‘‰ Does the problem persist after you both check the steps of our dedicated ...

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Comment
    Ubi-MrM on Forums - Thread - Direct

@buddycsc Hi, and welcome to the forum !

I've taken note of your question, and I'm sorry to hear that an Issue with cross-progression in Rainbow Six: Extraction is impacting your experience !

Your message has been moved to the Player Support section of the forum, to bring it the best possible visibility.

Some content does not carry over, and I've linked our ...

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Comment
    Ubi-MrM on Forums - Thread - Direct

@GHOSTACHANFDA Hi, and welcome to the forums !

We can only help in English on this forum.

This is because we prefer to avoid automatic translation tools if we can, as this can lead to misunderstandings.

The thread has been moved to the Player Support section of the forum, to bring it the best possible visibility.

I invite you to contact us directly, through our Help website, which will allow you to get ...

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06 Feb

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@Bacheh_Mosbat Hi there ๐Ÿ˜Š

I am glad to read that the challenges are available again! Thanks for letting us know ๐Ÿ‘

In case you'll run into further issues, please don't hesitate to reach out again!

Comment

@KyleSpooner Hi there and welcome to the forums ๐Ÿ˜Š

Sorry to hear that you and your friend are having the same problem!

Is he on PlayStation 4 or 5? Are you able to invite him, since he cannot invite you?

That information would be great to know ๐Ÿ™‚

Thanks!


04 Feb

Comment
    Ubi-MrM on Forums - Thread - Direct

@Bacheh_Mosbat Hi !

In order to isolate the Issue, I invite you to let us know if the problem still happens after checking the steps of our dedicated connectivity troubleshooting guide (checking for VPNs and updating Windows, for example).

This will help check if a sync problem was interfering with the challenges.

Don't hesitate to reach out if you have questions, or for any other Issue !

Comment
    Ubi-MrM on Forums - Thread - Direct

@thaersaway Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that crossplay Issues in Rainbow Six: Extraction are impacting your experience !

In order to isolate the Issue, I invite you to provide us with the following :

๐Ÿ‘‰ What platform is your friend playing on ?

๐Ÿ‘‰ When your friend is the one inviting you, is the same problem happening ?

๐Ÿ‘‰ Are there any err...

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Comment
    Ubi-MrM on Forums - Thread - Direct

@Bacheh_Mosbat Understood, thanks for the screenshot !

It's been forwarded to the relevant Team, and we'll reach out if additional information is needed.

Feel free to let us know if you have questions, or if there's anything else we can help you with !

Comment
    Ubi-MrM on Forums - Thread - Direct

@nickynick231 Hi !

I've taken note of your report, as well as your feedback, and I'm sorry to hear that the Issue is preventing you from enjoying Rainbow Six: Extraction !

A specialist will reach out to you as soon as possible, and we thank you for your patience and understanding in the meantime.

Feel free to let us know if you have questions, or if there's anything else we can help you with !

Comment
    Ubi-MrM on Forums - Thread - Direct

@GeardoTheVet Hi !

I've taken note of your report, and I'm sorry to hear that an image upload Issue impacts your experience on the forum !

For the purpose of our investigation, in order to isolate the problem, I invite you to let us know the following :

๐Ÿ‘‰ Does the Issue persist after checking the steps of our dedicated browser troubleshooting guide ?

๐Ÿ‘‰...

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Comment
    Ubi-MrM on Forums - Thread - Direct

@GeardoTheVet Hi !

I've taken note of your report regarding a UI Issue in Rainbow Six: Siege, and I wanted to thank you for the screenshot provided !

The thread has been moved to the Player Support section, to bring it the best possible visibility.

For the purpose of our investigation, in order to isolate the problem, I also invite you to provide us with a screenshot of the button that makes this screen appear.

Don't hesitate to reach out if you'd like to share additional details, or if you have questions !

Comment
    Ubi-MrM on Forums - Thread - Direct

@raayg26 Hi, and welcome to the forum !

I've read your report, and I'm sorry to hear that a launch Issue prevents you from enjoying Rainbow Six: Extraction !

In order to isolate the Issue, I invite you to let us know if the problem persists after checking the steps of our dedicated PC troubleshooting guide, which helps solve most of the problems encountered on that platform.

Don't hesitate to reach out if you have questions, or for any other Issue !

Comment
    Ubi-MrM on Forums - Thread - Direct

@Aqua15627 Hi, and welcome to the forum !

I've taken note of your report, including your feedback regarding the ticket wait, and I'm sorry to hear that a sanction is impacting your experience !

We'll get back to you as soon as possible, and we thank you for your patience and understanding in the meantime.

Feel free to let us know if you have questions, or for any other issue !

Comment
    Ubi-MrM on Forums - Thread - Direct

@FibrousHawk46 Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that an ownership error is impacting your experience !

To isolate the problem, I invite you to let us know the affected game.

The ownership error means that the wrong Ubisoft account is used when launching a game via Steam.

If the problem persists after checking the steps of our ...

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Comment
    Ubi-MrM on Forums - Thread - Direct

@dlood Hi, and welcome to the forum !

I've taken note of your report regarding game exits, and I wanted to thank you for all the details provided !

As the problem persists after checking the steps indicated in our PC troubleshooting guide, for the next part of our investigation I invite you to reach...

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27 Jan

Comment

Hey @Bacheh_Mosbat,

Sorry to hear that you are not seeing these challenges.

For full clarity when reaching out to the team, can I check exactly what you see in their place?

Many thanks

Comment

Hey @solmadu2,

Sorry to hear that you are encountering this error when trying to launch the game.

For clarity, can I check system hardware? I would also recommend if you haven't already to complete the steps in our PC troubleshooting guide.

Any trouble just let us know