Rainbow Six Extraction Dev Tracker

Hey @we_are_not_open! Sorry for the confusion there.

You can find instructions to creating those files here. Please reach out if you need any additional help.

Hello @earclimax3id, thanks for getting back to us.

Unfortunately after looking into this, it appears that Ubisoft SUpport and players alike, are unable to reset stats and playtime in the Ubisoft Connect launcher manually. I will however pass on your suggestion as a desired feature to be added to the launcher in the future.

Hey @J-A-C-K-A-L,

Sorry to see you're having issues too.

As below - please could you open a case via our Support Site so we can look into this with you?

Thank you!

@LuckyLuxio404 Hey there, sorry to hear you're also affected by this! Please go ahead and submit a support ticket and attach a screenshot showing that these items are missing for you in-game.

Hey there @Sad724

I apologize, but I am having a bit of trouble understanding your post. If you are using an automated translator to translate it, you may have better luck reaching out to our dedicated support team for direct assistance in the languag...

Hello again @shoesgfx!

I will need to collect some detailed system information from you so that we can do an in-depth review on why this might be happening.

Please open a support ticket with us, and attach copies of your basic system files on the case once it i...

Hey there @shoesgfx

If possible, please record a short video of what is happening when you hit your map key, and upload a screenshot of your controls settings for me.

You can upload the video to YouTube and post a link in this thread!

Hey there @Gu1zz1,

We are only able to assist in English on this Discussion. This is just because we try to avoid automatic translation tools that can cause potential misunderstandings, and feel it is better for our players to speak to Support Agents and other players who speak their preferred language.

If you'd like to continue here, that's more than okay too, I'd just need you to translate the post for me. Thank you and sorry for the inconvenience!

Hey @we_are_not_open, thanks for your answer.

I would advise you to contact us through one of our private channels, so our teams can have a look at everything.

They're available on Twitter, ...

Hiya @Factorofunknown,

In order to continue the investigation about this situation, the team has a couple of questions to ask you:

• Did you encounter this issue once or multiple times ?
• How frequently do you encounter this issue?
• The issue occurred before the release of the new event After Effect, right ?
• Now that the new event started, does it still occur ?
• Did you face the issue on another map of the New York region?
• Did you encounter the issue in a solo game session with another Operator?
• Was...

Hey @MostlyWhat and welcome to our forums!

Thank you so much for taking your time to write this all down here, I'm sure it'll come in handy for someone! Thanks for your feedback on improving the system too - any ideas on how to improve the game experience are much appreciated!

Hey there @we_are_not_open!

I don't suppose you have multiple drives in your PC? If so, you will want to make sure that Ubisoft Connect and the game itself are both installed on the same one. Ideally they would both be installed on the same drive as Windows, but that part is less important.

If you're on Windows 11, please also try running Extraction in ...

Thanks for checking @Lie-nus, we appreciate it!

I'll send that info up, and hopefully there'll be a fix for the driver issues soon!

Thanks for the update @Factorofunknown, and no worries!

We've gone ahead and sent all of this info up to the Extraction team, so hopefully we'll have some kind of fix or update for you soon!

@Lie-nus Wow yeah this is definitely widespread. No pressure to get that done, I just figured I'd ask in case you had noticed it with any of our other games so I could get it all reported right away. You've already helped us out so much and again I truly appreciate the effort!

@Lie-nus Thank you so much for that info! Out of curiosity, have you noticed if this issue with the Nvidia drivers affects any of our other games that you play?

@BlueSkyI...

Hey there @ImBadDontCare, sorry I'm late! Just to check, can you recall roughly when this crash started occurring?

Also, I noticed that you have an Nvidia GPU and I am aware of one workaround that players have confirmed to help with similar technical issues. It might be a long shot, but can you try reverting your driver version to 516.59 or earlier? (This is just temporary and if you don't see an improvement you can update your driver again) If you don't mind, please test rolling back your driver and let me know if you see any difference. Either way, I appreci...