Rainbow Six Siege Dev Tracker

Hello, if this is happening on Xbox, we are actually working with Microsoft on a solution for this currently.

We apologize for the inconvenience in the meantime.

Hey there, welcome to the forums!

Have you submitted a ticket to our team to have these checked into and added for you?

Try closing the game and verifying the game files in uPlay or Steam and try again.

Please reach out to our team at support.ubi.com by clicking on "Contact Customer Support". Our technical support team will be able to help you out from there. Thanks!

Have you submitted a ticket to our Support team yet?

You can do so here.

Sorry for the issues caused. If you haven't yet, please submit a ticket with our team and they'll help you with this further.

Thank you!

Hello and welcome to the Forums,

Sorry for the delayed response. If you haven't already, please make sure to update your ticket with proof of purchase and link your Uplay account to the platform you purchased them on.
https://support.ubi.com/en-GB/Faqs/0...isoft-accounts

This will ensure when Support responds, they have all the information needed to take care of this for you.

Thanks

Hello and welcome to the Forums,

Please get in touch with our Support team. Make sure to include your proof of purchase and that your Uplay account is linked with the account you purchased the credits on.
... Read more

Originally Posted by hinkoon
My case is : 04337338 (posted February, 12 , 2017) nobody responds

Sorry for the delay Hinkoon. Please update your ticket with your Proof of Purchase so the team can help you further! Thanks.

Hey pedrolucan25,

You'll have to contact our support team so they can look into it with you! You can submit a ticket (or do live chat in USA) on the support site HERE.

Hey @Enchant3d,

The R6 credits won't always show up immediately in your account. We always recommend waiting at least 24 hours.

If you have not already, please ensure you log out of Uplay and Steam completely as well.

Great to see you turned in a support ticket and the team will be in contact.

Hey all,

You should not receive this error anymore after our latest maintenance.

If you still are, please post up so we can investigate.

Originally Posted by Set1474
Hello Ubisoft,

i have almost used all of my recovery codes to access your forums i had to deactivate my 2 step verification because my email was hacked and stolen from me, and i cannot retrive it back so i'm kindly asking you to change my email to

[email protected]


I printed the recovery codes on 29/6/2016 when i activated it.



il change the email afterwoards when you change it, because thats not my main email....

Read more

Hey Skoz_Piracy, I updated you in another thread here, but you can check your account for your missing content.

Sorry for the delays over the holiday break, let me know if you have any further concerns.

Originally Posted by Bulletblitz1
Getting the same error now Data center saying im CUS but I should be EUS.

Fix your ****ing game Ubi.

Our services were experiencing issues yesterday and suspect that is what this is from.

Did you get back in game today @Bullet?

Hey guys,

Sorry for the late reply on this issue.

You may find these FAQ's helpful with connectivity issues:

PC: https://support.ubi.com/en-US/faqs/0...ooting-PC-R6S/
X1: https://support.ubi.com/en-US/faqs/0...ooting-X1-R6S/
PS4: ... Read more

Originally Posted by Thomplog
I've played this game with little to no issues since release and this morning every time I search this matchmaking error shows up. I see the same people trying to search so it's happening to multiple people. All of my friends are experiencing the same error. Come on mate. Give us some feedback or something.

Hey @Thomplog,

See if the following helps.

1) Log out completely of Steam and Uplay, then attempt to log back in play.

2) If the above does not help to resolve the matchmaking error, restart your computer and try again.

If neither of the steps above work, submit a support ticket to our customer support tea... Read more

Hey guys,

We are aware of this issue with connectivity occurring for a lot of our players.

This FAQ may be helpful for configuring your connection settings: https://support.ubi.com/en-US/faqs/0...ooting-PC-R6S/

If you'd like some direct feedback, we are asking players to fill out Support Tickets ... Read more

Hey Loomse,

Thanks for posting about this!

Do you have any video/pictures of what the screen looks like when attempting the purchase?

You can submit a ticket for the Support Team HERE, they will be able to help you troubleshoot this issue and hopefully find a fix for you. (Include as many details as possible, including any photos/videos)

Thanks!

Thanks for the response!

I will try and find some more info on this issue and see if it's been reported by others/if there is a fix.

If you haven't filled out the support ticket yet, please be sure to include the picture you linked with the report.

Thanks!