Why dont you just jump in the game and "test" it the moment people ask you ?
The reason is pretty simple, there's probably around a thousand things people ask every day. We immediately test things that are breaking the game. While the puzzle is very important to some parts of the community, it also didn't stop anybody from progressing in the game (for example).
Therefore the priority on chasing up on details was pretty low. We understand that that can be pretty frustrating for some people, but it's how we need to work.