Trackmania

Trackmania Dev Tracker




20 Dec

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello everyone, thanks for getting in touch after the latest campaign to let us know your in-game textures appear oversized and incorrect.

I have merged a few of these threads together, to keep the conversation in one place.

Thank you for the images you provided for this bug report and for also listing your specs (if you have yet to do so, please do so we know what GPU and drivers this may affect, in case only certain ones are affected)

I will ask the Trackmania devs if they can look into this - thank you for bringing this to our attention.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @Faulty-Brain thank you for getting in touch with us.

I have not come across this error message before, are you able to provide a screenshot of the error message so we may show our Trackmania team?

In addition to this, have you tried any of the technical troubleshooting contained in this guide to see if it can help resolve the issue? It contains the most common resolutions for games refusing to launch > ...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct
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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @B6H_D4 thank you for getting in touch.

We have found that this particular error message is caused by some supporting software that can be missing from your installation.

Could you please download both of the following files, then try launching the game again? >>

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @Bagr92 sorry to hear your game is crashing in two specific scenarios in the game.

I have a guide I would like you to run through to try and help resolve these crashes - this guide covers permissions, hardware, software, drivers, and corrupted installation files, that could potentially cause this > https://www.ubisoft.com/en-gb/help/ar...

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19 Dec

Comment
    UbiChrisMANG on Support Forums - Thread - Direct

@FormerN1 Hello FormerN1, how are you? This got posted to the Roscksmith+ Discussion so I will move it for you to Trackmania.


15 Dec

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hello @Michalzeszen,

We appreciate that this is a very frustrating situation and we haven't yet been able to get you and running and apologise for the delays to this, but as per my previous response, we request these details for investigative purposes and so the game team have the necessary details they need to conduct their work.

During these times, as difficult as they may be, we kindly ask that discussions are kept constructive and civil.



13 Dec

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for this @Denniss, apologies for our delay in getting back to you here!

I've gone ahead and raised this all on to the game team so they can take a closer look.

When we hear back from them, or if we need more information, we'll let you know here!

In the meantime, any in-game examples would be appreciated!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for this @Sbeveda!

We've passed this on as feedback, apologies for any inconvenience caused by these physics changes and if there's anything more we can answer or any other feedback points you have about the game, please let us know!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for getting back to us @Denniss, apologies for the delay and to see you're still having issues.

To allow us to take a further look for any other causes, as well as collate some information on your system for the team, please could you open a case via our ...

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Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @JESUSatW0RK

Thanks for reaching out, sorry to hear you're unable to launch the game.

Do you have it installed on an internal or external harddrive?

Could you please try installing it on another drive for testing purposes to see if the issue persists?

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for reaching out and reporting this to us @cll0verr, appreciate it!

This doesn't appear to have been reported yet, so I've gone ahead and passed this to the team.

If there's anything more we can answer or assist with, please let us know!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
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Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hello @Faulty-Brain,

Thank you for reaching out.

We offer German Support via our German Forums, ...

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Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hello @Artemis1056343,

Thank you for reaching out.

Please could you elaborate on this issue in more detail?

Are you missing Ghosts on all tracks, or only certain ones?

Have you attempted any troubleshooting such as verifying the game's files?

And if so, could you please provide a video of the issue?

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @Gervaes,

Thanks for reaching out!

Is this happening with one specific skin, or does it not change regardless of the one you have selected?

Are you able to share any screenshots / videos of the issue?

We do have an investigation open, so it'd be handy to pass your report onto this.

Much appreciated!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey guys,

Thanks for reaching out.

As per our previous responses, this is an intended change made by the team.

We've forwarded your feedback on, however we have had no further information at this point in regards to any future changes to the ice physics being made.

Should this change, we'll update the thread accordingly.

As for any activity on Reddit - this is not something we are affiliated with as Ubisoft Support.

We'll pass this on, but are limited in our intervention with this matter.

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @Ikewolf,

Thanks for getting back to us!

May we please know if you tend to have anything running on your second monitor while playing?

Are you also using a Desktop with two monitors or a laptop with an external monitor plugged in?

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hello @Michalzeszen,

Thank you for reaching out, apologies to hear you're experiencing connectivity issues when playing.

In regards to any connectivity issues, please understand that we have zero visibility over any one individual player's server / network connection.

As such, we must conduct troubleshooting with players to rule out any possible local causes. This is in no way us placing the blame with you or your setup and is more a core element of our investigative work.

We appreciate this can be repetitive, cumbersome and frustrating, ...

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Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @Toto1105t,

Thanks for reaching out to us with this and apologies for the delayed response!

Are you still encountering these issues?

If so, may we please know what other maps these occur with and if this continues after verifying the game's files?