Trackmania Dev Tracker

Hiya @jaymanh!

I'm really sorry for any inconvenience! If you were charged twice one of the following could have occurred:

1) The first attempt could have reached your bank but failed to make it to us. In this instance, the charge usually drops in 5-7 business days. Due to the age of your post, it's likely this would have dropped by now! So if it hasn't...
2) There could be a duplicate order. In this instance you can reach out to us with a refund request for that duplicate purchase.

Should you have any further issues, please let me know and I'll be glad to look into it!

Hi @ArnasasLT apologies for the late response.

I'm also sorry to hear that you are unable to change the skin on your car.

If you are still experiencing this could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Hi @SlingSh0t121 apologies for the late response.

I'm also sorry to hear that you have been unable to access the campaign. Can you confirm if you are still experiencing this issue? If so could you provide a screenshot of the error.

Hi @Faulty-Brain I'm sorry to hear that you are still experiencing freezing/crashing.

Could you please confirm if you have gone through the PC troubleshooting steps that were provided to you previously? If not could you please go through those then try again to see if that helps.

Hi @Fuel_Units apologies for the late response.

I am also sorry to hear that your game keeps crashing and that the troubleshooting has not helped.

Can you please provide a full list of the troubleshooting you have tried along with your system specifications.

Hi @Tompie44 apologies for the late response.

I am also sorry to hear that you had a bad experience in an online match.

Rather than naming and shaming players in our public forum, please make sure to use the 'Report an Issue' tool in-game, then select 'Report a Player'. This will tool will redirect you to our Ubisoft Support website, where you can create a case and upload videos of the player you are reporting.

For more information check out support article here.

Your post...

Hi @Transporter_ apologies for the late response.

I'm pleased to hear that you have been able to resolve the issue with the ghost. It is strange that you did not bind that button to your mouse.

I will keep an eye out for any similar reports, thanks for updating your thread with the solution.

Hi @Ex_tikOnYT apologies for the late response.

I am also sorry to hear that you are experiencing issues with the textures in-game.

I can confirm that other players have reported that some of the textures appear to be oversized since the update in December, we have a thread for this ...

Hi @FASTFRANK1952 apologies for the late response.

I am also sorry to hear that you still haven't received your Club Access.

I have checked and can see that you only created a support ticket for the duplicate purchase, which has been resolved. As Ubi-Thrupney previously mentioned in this thread there can sometimes be a delay with a purchase and it can take up to 24 hours to arrive. However, as it has been longer than 24 hours it would appear that there is an issue.

Therefore we recommend contacting support on one of our support channels that was ...

Hi @Giannis3477 apologies for the late response.

I am also sorry to hear that you are experiencing an issue with your personal best not saving.

Can you confirm if this happens on all tracks that you play or just certain ones? Also have you always experienced this issue since playing or did it just start happening recently?

Hi everyone,

It appears that after the update in December the textures in-game appear to be oversized for some players. This has been reported to the development team and is being investigated.

In the meantime some players have confirmed that changing the texture quality in-game to low resolves the issue. So if you are experiencing this issue I would recommend trying the workaround to see if it helps.

However, if it doesn't and the issue persists could you please provide your system specifications and we will forward those on to the development team.

Hi @barnan61 apologies for the late response.

I am also sorry to hear that your game is crashing on launch.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezi...

Hi @XertroV I'm pleased to hear that the issue with the driver's right hand was fixed with the update on December 14th

Hey @Oclavukixus!

Really sorry to hear you're having trouble uploading your maps!

Would you be able to provide an image of the error you're encountering for further review?

Please also try the following steps to confirm the games connection to your system is set up optimally, as this maybe causing the upload issue. If the issue persists after these steps, let us ...

Hi @godlydream!

I see you posted this twice so I deleted the other post for you so we can keep everything under one post!

I'm sorry to hear your game is lagging! If you could give a bit more information that would be great!

Does it lag while you're racing? When editing a map? Or is the lag happening randomly, no matter what you're doing in game?

First, we can try some general steps like verifying game files to see if this helps. Since the lag is so bad it's freezing for about 10 seconds, I'd like to try thos...

Hey @Qarox!

Can you clarify if this only occurs on the screen with the driver and car? Seems the issue isn't occurring on the first screen in the video so can you clarify if the controller was plugged in while on that screen or did you plug it in after getting to the driver screen? And did you connect the controller after launching the game or before launching the game?

As for resolving this, I'm not sure if there's a way to do so. Unfortunately, Switch Pro controllers are not officially supported so we can't guarantee they will work. You can find the list of officially supported peripherals ...

Hey @Ivan_Jerkinov!

I'm really sorry to hear about this! I did see someone else report a similar issue but didn't mention AMD. I appreciate that bit of information!

I know you already reinstalled the game, so thank you for trying that. Could you also try clearing the Ubisoft Connect cache and ...

Hey @dimi-tm! Welcome to the forums!

Thank you for providing a video of this for further review! I know you mentioned seeing this on custom maps and not really checking TOTD/campaign, but could you see if you can confirm this appearing on TOTD or campaign? I'd like to confirm if it's regardless of the map type or if this issue is exclusive to custom maps. Any other details you can provide to help us look into this would be greatly appreciated!

Hey @dlngs!

Thanks for the images! Very sorry to hear this issue is persisting for so long. I've gotten this issue reported to the team at this time, thank you for your report on this issue!

@GoldMountain2

Sorry to hear this issue is persisting! Thank you for trying the executable and letting us know the issue persists. I also edited your post to remove the Support case number but it has been forwarded to the team investigating this at this time.

@AsalTM and @smouse89

Thank you both for adding your report! I've passed them along as well to the team at this time.