@Michalzeszen Hi there 
I am really sorry that this issue has been going on for so long. I can imagine that this situation is very frustrating.
As explained before, our support staff is not involved in the development of the game or any potential fixes. However, they are looking into your case and will get back to you as soon as possible. It can take some time, since we are experiencing a high number of contacts at th...
@Ins_RMaMaRe Hi there
I am sorry to read that you got banned because of connectivity issues! I can understand that this is very frustrating.
We are not able to lift temporary bans, as they are applied automatically.
If you're experiencing these issues again, please go through our connectivity troubleshooting ...
@DaniV65 Hi there! Welcome to Discussions!
Thanks for reaching out and letting us know about this issue. Thanks also for including the helpful video! If you could please go through the steps in our FAQ here. Once you've done that, please come back and let me know if you saw any changes or if the car skins are still not loading correctly for you. Thank you!
@FASTFRANK1952 Hey there! Welcome to Discussions!
I'm sorry that you purchased the club access but did not have access to it in the game. So that we can help look into this further, please open a support ticket and include an image of the current access you have in-game. We can help look into the issue of being charged twice, and also why you aren't able to access the club games. Thanks!
@DefTM Hey! Welcome to Discussions!
I'm so sorry to hear that you're unable to join these servers and are getting this error message. To start with, if you haven't yet, please go through the troubleshooting steps in our connectivity guide here. These steps help make sure there aren't any other issues that could be interfering with the connection to the game. If y...
@Sbeveda Hey! Welcome to Discussions!
I'm so sorry to hear that you're having trouble finishing the previous campaigns with the new physics. I'm not sure if it's possible to play with old physics, but this is definitely something we can pass along to the dev team for them to consider. Before we do that though, would it be possible to provide a video showing the difficulty with the new physics? Having a video to pass along is always helpful when reporting issues to the team. Once you have the video, please upload it to a website like YouTube as Public/Unlisted. You can then...
@Hennesey_Sailor Thanks for updating us! I'm glad you're enjoying the game so far, but hopefully, we can get this figured out so that you can play online as well. If you haven't yet, please also give the steps in our FAQ here a try as well. These steps will help ensure you have an optimal connection to the game's servers. If you continue to have this issue after trying th...
Read more@XertroV Hey there! Welcome to Discussions!
Thank you for sharing this image and video with us. I appreciate it! This issue is still under investigation by the team, but please keep an eye on the News & Announcements forum for any future updates via the patch notes. Thanks!
@Denniss Hey! Thanks so much for bringing this issue to our attention. I apologize for any inconvenience this has caused you! Does this happen every time the attack phase for CoTD ends? Or is it only some of the time? Would you be able to provide a video showing this so we can take a closer look? Please upload the video to YouTube as Public or Unlisted and share the link with us here. Thank you!
Awesome, @Denniss , let us know how you get on. If the issue persists, we can do some more intensive steps involving some system files to help diagnose the issue, and I'll explain that process if it comes to it 
Hey @xxmichixx21 , welcome to the Discussions forum! Sorry to hear you've had trouble getting invited by your friend, that's really odd. Let's see about getting this sorted for you.
What you've described sounds like a connectivity issue. Even though it seems like you are fully online, some processes need more access than others. With that in mind, can you run through the ...
Hey @JYRY , thanks for asking about this! I'm not immediately sure what might be causing this - as far as I can tell, we've not made any changes which would lead to your medals disappearing.
I'd like to investigate this further. Can you go through the activities you've done and see if you can spot any specific medals which seem like you should have them? Screenshots showing that the medals are missing would be very helpful. Here's our screenshots guide to help with that, and the resulting images can be added to a response here in t...
Hey @Dylnar112 , welcome to the forums! Great to hear you've gone for Club Access, but really unfortunate that it doesn't seem to be on your account.
Please note that purchases can take up to 24 hours to arrive. Usually it happens sooner. I'd certainly have expected you to have access by now, five days after your post, but if not, please reach out to our support specialists directly - they'll be able to have a closer look at your account and the transaction to see what's happened.
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Hey @Over_Tomatoed , thanks very much for your post - I appreciate you reaching out!
We've got a support article describing how to use custom skins over here, just to make sure you're doing this in the way we'd recommend. If it still doesn't work, can you tell me what happens when you try to use your skin you've created? How far in the ...
Hey @Denniss! Sorry to hear you're encountering freezes.
To rule out the most common causes for this kind of behavior, have you tried the steps from this article yet?
Please reach out, if the issue persists after.
Hey @bmx22c! Thanks for the report. Glad to hear this was now resolved 
Hey @Harest_! Thank you for the detailed update.
Just to make sure the info needs all places it needs to, could you please also include this in the Support Ticket you've mentioned earlier, if you haven't yet?
Thanks a bunch in advance!
Hey @Michalzeszen
I'm sorry to hear you are still having issues trying to play the game. Someone will get back to you through your support ticket to look into it further with you.
Regarding your question "why in gods name your games take 1-2 minutes to give the player a timeout?", this isn't something we can give you an answer for. The support team here on the forums and the support tickets have nothing to do with the development of the game itself and why that decision was made. The Nadeo dev team do check out these forums from time to time to...
Hello @GoldMountain2 and @mertanian!
I am from the Nadeo dev team. I'm sorry for the issues with an Intel ARC GPU.
Could you please download this executable: https://nadeo-download.cdn.ubi.com/trackmania/TrackmaniaLog_2022-10-12.zip: (https://nadeo-download.cdn.ubi.com/trackmania/TrackmaniaLog_2022-10-12.zip) and replace Trackmania.exe (usually found in "Ubisoft\Ubisoft Game Launcher\games\Trackmania") with the one in the zip? You can save the old zip to replace it later one and come back to the origin...
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