Trackmania Dev Tracker

Hello everyone,

Apologies for not seeing this support thread earlier, I understand it is now a long time ago since it was created.

Although we have a list of supported controllers, it's possible other controllers & input devices will also be recognised in-game. If any non-officially supported devices are connected and they are affecting your gameplay, I'm sorry to say this will will not be updated.

It is recommended to disable any unused peripherals if they conflict with your games. I appreciate this is not ideal if you have many peripherals connected; it is the best solution we are able to offer.

All the best!

Hello!

There's no way to upload the logs directly to this forum thread I'm afraid. Would it be possible to upload them to a file sharing service, then post the links here?

Images won't also show using the "Add Image" unless they are stored on an online server.

Thank you very much!

Hello,

It looks like you are not the only one to have issues with crashes after restarting the race: https://forums.ubisoft.com/showthrea...oading-VIP-key
Could you please give us more details about your settings, what are the gamemode where you are experiencing thses crashes, are you usingan... Read more

Hello Yodoran,

I can't reproduce this crash on my side. I tried in solo mode, map 18 after activating a VIP key. Did you have any LogCrash in Documents\Trackmania\LogCrash?

Cheers!

Hello giant_zorg, thank you for sharing your experience of using a VPN on your system when trying to access the game. Hopefully this will also help players who experience the 'Uplay not Connected' message when trying to connect online. Thanks again.

Hello FunnyRaceMan, thanks for getting back to us.

I am unable to view that slip you sent us via Discord.

If possible are you able to upload some footage of this particular track to YouTube, Twitch, Imgur or any other video hosting website so that we may view this please?

Thank you for posting your experience of this FireFox2m

We have tried to recreate this issue on our side, but the game seemingly loads as normal when accessing the Winter Campaign tracks and other game modes. Whilst I understand that this issue is affecting other players also, I would like you to try some internet connectivity troubleshooting, such as forwarding your ports on your router to our Trackmania server to see if this is able to help your game load any quicker and connect.

Could you please follow all the steps in this guide and let us know if this helps improve your loading times in the game - https://support.ubisoft.com/en-GB/Article/000081176/ ... Read more

Thank you for sharing your experience with this biglove23 and sorry to hear this.

Regrettably if you do not wish to try our connectivity steps to help better your connection to our servers, we will be unable to assist you further.

Thank you Joel_Sterne for helping another player out.

If any of you have any further tips and tricks to suggest for the game, I am interested in creating a pinned thread in this forum such as a FAQ for new players and experienced players alike.

Please let me know if this is something you would like to see and if you can think of things we could include?

No problem Cracrabaf thank you for your suggestion, I will move this post to our feedback section of the forum for our devs to be able to see, thank you.

Originally Posted by BrzuchLewego
no, it only happens once.

Hey BrzuchLewego, thanks for letting us know!

If you do encounter the same issue ever again, let us know and we will look into the matter further.

Hey guys,

As this issue has been already reported to our development team, in order to aid us in further investigation, I would like to ask you to provide us with the following information:

1. Internet connectivity (do they have a firewall, VPN?)
2. Internet speed
3. Internet provider
4. Do you have a PB when joining the servers? What about Winter Campaign?

Apologies about the inconvenience this is currently causing and we appreciate you for bearing with us in the meantime.

Hey BrzuchLewego!

Thanks for getting in touch with us and sending all this video footage over.

I can see that you clearly have been experiencing the issue on multiple occasions, therefore before we forward this over to our development team, can I just ask you to clarify the following:

1. Does this issue occur every single time you go onto online race?
2. If issue only occurs occasionally, have you possibly picked up anything in particular that may be causing this or may give us direction when in attempt to reproduce the issue on our side? The thread you were referring to in your initial post seem to have fairly little information on this therefore I was hoping that you will be able to advise on this.

Let us know and once we have a little more information, we will be able to take it from there.

Hey guys!

Thanks for reaching out and I am sorry to hear about the issue you've been affected by.

As this has been already reported to our development team, in order to aid us in further investigation, I would like to ask you to provide us with the following information:

1. Internet connectivity (do they have a firewall, VPN?)
2. Internet speed
3. Internet provider
4. Do you have a PB when joining the servers? What about Winter Campaign?

Apologies about the inconvenience this is currently causing and we appreciate you for bearing with us in the meantime.

Originally Posted by BroBlop
Hello,

I lost 250 in one game of MatchMaking, I dropped from Challenger I to Beginer... Is there any reason for so many points lost in juste one game ??

Hey BroBlop, thanks for getting in touch and welcome to forums!

This is certainly unusual and something that has not been brought up before, therefore would I be able to double-check the following:

1. Was there just a single game where this happened or did you experience the issue on multiple instances?
2. Do you recall the time (exact, if possible) this match took place?
3. Do you happen to have any screenshots or video footage supporting your claim?
... Read more

Hey Thormeister_, thanks for getting in touch and apologies about the delayed response.

As far as Ubisoft+ catalogue goes, Trackmania is obviously included and you should receive Club Access rather than Starter Access.

I've had a look at your account however was unable to identify any subscription active, therefore can I just double-check whether it's in relation to this or some other account?

Let us know!

Hey FireFox2m, thanks for your response there!

As suggested by Tona., this is an issue that has been brought up to our team and in order to aid is in further investigation, can I also ask you to advise us the following:

1. Are you using firewall or VPN?
2. What is your internet speed? You can check it through here
3. What is your Internet provider?

Let us know and we will ensure this gets forwarded accordingly!

Hey Skyline.tm, thanks for the update there and I'm glad to hear you managed to get it sorted .

Hope you enjoy your game-time and should there be anything we can assist you with in the future, feel free to reach out at any time!

Originally Posted by nyzor28
It happenes on all maps. I will record video, and send a link

Thanks for your response there nyzor28 and keep us updated!

The fact that this only happens 2/3 times means that there are some particular steps or causes that may got to do with the issue occurring, so if you do notice anything in particular that may be helpful when reproducing the issue, let us know and we will ensure this gets forwarded accordingly.

Originally Posted by Hayati-Tani
The Admin changed the Server-Controller. Now the Evo-Controller is in use on this Server, since there is EVO in use i got no more Crashes, it was the UASECO Controller, that caused the Crashes.

Hey Hayati-Tani, thanks for the update there and I'm glad to hear that .

Hope you enjoy your game-time and should there be anything we can assist you with in the future, feel free to reach out at any time!