Trackmania

Trackmania Dev Tracker




20 Feb

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hello everyone!

I'm not familiar with this issue, however we'll certainly take a look. Perhaps we can fix this with some troubleshooting, or we may need a patch.

To start, please verify game files: https://support.ubisoft.com/Article/000060529

If that doesn't work, try following the rest of the steps in this support article: https://support.ubisoft.com/Article/000061047

Let me know how it goes!

18 Feb

Comment
    Tona. on Support Forums - Thread - Direct
Hi,

Is it well your Nvidia GPU which is used for Trackmania? You can change your display device into the in-game settings toolbar (see below).

Comment
    Tona. on Support Forums - Thread - Direct
Hi,

The wrong times should have been removed. You should be able to drive a clean new PB now.
Comment
    Tona. on Support Forums - Thread - Direct
Hello,

Did you try Ubi-Milky's tips? Could you please tell us more about what launcher are you using? (Epic or Ubisoft Connect)?

17 Feb

Comment
    Ubi-Milky on Support Forums - Thread - Direct
HI Lenosaurus, sorry to hear this. What was the name of the track of the day for that date please? Have you been able to check after 24 hours if the leaderboard has updated with your correct time?
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hey Jimps1961, thanks for updating us, glad to see you were able to update TMUF.

Please don't hesitate to get back in touch with us, anytime, should you need any help or have any questions you would like to ask.
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello mordeera, thanks for posting about this.

Did you obtain the game through Epic or the Ubisoft Store can I ask?

I also use a Xbox One controller and have found sometimes it can be temperamental with button presses, I have a better experience when I use the controller as a wired controller with a usb cable. Have you been using the controller wirelessly or wired?

I would also recommend updating your Xbox controller firmware through the official Xbox Accessories app from the Windows store too if you haven't done so already as this may help your issue.

16 Feb

Comment
    Tona. on Support Forums - Thread - Direct
Hello and many thanks for your report!

For your information, you can copy the match-ID by clicking on it. The match-ID is shown when you are looking to the scoreboard with "Tab" and at the end of the match.

Cheers,
Tona

15 Feb

Comment
    Tona. on Support Forums - Thread - Direct
Hi Buzy,

Could you tell us what are your graphic options? Is it happening in spec mode only?

Thanks a lot for your report,
Tona

14 Feb

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Bytur, thanks for reaching out and apologies about the delayed response.

I will immediately pass details along over to our game team who will look into this further.

We very much appreciate your communication and if you do see anything similar in the future, you can either use in-game report functionality or reach out to us with details as you did just now.

Please do note however - player reporting via forums is against our ... Read more

13 Feb

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by Shaun252
Hi,

Is it a known bug that the matchmaking balancing seems to be working opposite of intended? How it works now is that it puts the three highest ranked people on one team and the lower ranked on the other. This can be seen on the pro streams from the first day where evon, scrapie and erizel were placed on the same team again and again in spite of them being the top 3 at the time. Below is just one example from a lower ranked game.


Hey there Shaun252,

Thank you for reporting this!

Do you find this is consistent in most games? If so, do you... Read more

11 Feb

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey TarporTM, thanks for reaching out and bringing this to our attention.

The description you've provided is very detailed so I appreciate you putting in effort to this.

Was that the first time you've encountered something like this or did you run into players who have been intentionally doing this before too? Also, I understand that if the opposing team player does leave, it will have to be the one who finished last, is that right?

Let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey guys, thanks for reaching and bringing this to our attention.

Did you happen to notice any consistencies at all or does it all happen randomly, without any particular steps to follow that may allow us to reproduce it?

In the meantime, if you haven't already, give the following steps a go as it will allow you to establish better connection to game servers.

Keep us updated!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey AR_transporter, thanks for reaching out and apologies about the delayed response.

This is indeed a known issue and details of this has been forwarded to our development team for further review however I am afraid we do not have any updates at the moment.

Apologies about the inconvenience this is causing for the time being and as soon as we will have more information, details will be posted here, in our official forums, so keep an eye!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by agron-TM
thank you for your feedback and support.

I have carried out all of the suggested steps and unfortunately neither of them led to any result.
As a further attempt, I looked at the specific settings of my router. It turned out that I had to set another APN access that allows additional data exchange...
So it was a problem on my end that I had to solve with my provider and router settings in my network.
Thanks for the update agron-TM and I'm glad to hear you managed to get it working .

Sh... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Bigcat59!

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you run into.

I've had a look and it does not look like we had any service outages at the time and it has been working as intended, therefore if issue persists, these general steps should give you a good start:

1. Right-click the network icon in the bottom right corner of your desktop, and click "Open Network and Internet Settings"
2. In the middle of the window that appears, click "Change Adapter Options"
3. Next, right click on the network adapter you are looking to change and then select Properties.
4. Now, uncheck the box for Internet Protocol Version (TCP/IPv6) and then click OK.

If you need further assistance with disabling IPv6, please contact your internet service provider.

You may also try the following:

Run the Windows System File Checker which finds and repairs issues with some core Windows... Read more

08 Feb

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by agron-TM
The multiplayer has always worked flawlessly until now. Neither have I had problems with COTD (apart from the known ones) or problems with any other servers.

However, the matchmaking worries me. I have not yet been able to participate there because I get the following error: "Error while entering Matchmaking (10060). Please try again."
I know these are some kind of timeout connection problems and I've already checked the port accesses and digged deeper into the firewall and antivirus. I also reinstalled Trackmania and verified the data.
In addition, in matchmaking, the "U" for unranked or the ELO bar is not displayed, (I posted a screenshot on discord ...
Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Hey guys,

Thank you for getting back to us and further clarifying!

I believe a new designated leaderboard while it's TOTD is intended and current times aren't set to carry over, however, we can certainly pass this on as feedback to the team as a feature that you'd like to see implemented in future!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by NeonSpaceTurtle
I left a match, rejoined instantly and the rounds score was 0-0.
Hey NeonSpaceTurtle,

Welcome to the Forums, thank you for reporting this!

Do you know if the entire game reset back to 0-0 or if it was only visually displaying as 0-0 for you?

Did it continue to then track the score correctly after that?
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by Dexterian63
I purchased Club Access last month. The game then said something about how it didn't work and that I should try again. It charged $50 to my bank account but I never got the Club Access. I still have Starter Access. What do I do? I don't feel comfortable trying again when it already stole $50 from me. BTW, I never even got an email regarding the purchase.
Hello Dexterian63,

I'm sorry to hear you've had issues with your purchase

Do you have any record of it? Such as a confirmation email that may have since come through, or anything in your... Read more