ArmiesofZNight

We’ll investigate why that happened. Games in progress are supposed to be protected when a new patch goes out.

As I said before, our current implementation. If that was your experience, that sucks. That's not the experience we're trying to have happen in the game. I'm hoping the improvements in flight for those systems help address that.

I know that my anecdote doesn't negate others experiences. There are failings in the current system. There are exceptions that we hope are kept a minimum. I think the system currently is failing more in catching people being abusive in chat regularly in a way that automation can't easily catch much more than players are incorrectly getting restricted. It absolutely happens, but the rate is very low.

Reporting is definitely recommended. In voice cases, we often have to rely on either videos sent via player support or pattern of reports on that player from the in game reporting. It's definitely an area we're working on more tooling to be able catch this more accurately and more quickly to remove those players. It's not where we currently want it to be.

I'm just saying engaging with people trying to troll is never going to end well. It'll just get you more upset.

I don't think calling something out as inappropriate in chat is worthy of punishment. I do think there are constructive comments and unconstructive comments. I also think people often think their comments are innocuous or constructive when they're not.

I've played league for 11 years with all chat on and have thusfar avoided restrictions and, last i checked, any reports. My approach in comms is i'm saying something tactical/useful for team info or calling out positive moments in the game for teammates. If the chat's not helping the team with valuable info or not lifting someone up, it's probably not worth typing.

Our system is not perfect. People who want to really effectively troll and game the system can happen. We want to remove those players, and we want that system to not impact players who are positive in their interactions in chat.

I don't think the scenario where one's getting harassed and then has an innocuous swear unrelated to that is a high use case. In general, I don't recommend using potentially offensive words in a solo queue environment or directing aggressive chat back at harassers. There is some automation in our chat restrictions, so it's possible you get restricted more quickly than that troll. It will feel less fair--and probably is in a lot of cases. Those same auto restrictions do capture a lot of very toxic players, though, and do so quickly.

It's a priority to impove these systems: ...

There are scenarios with some combos where the player responding to the negative group of players with strong swear words can create more weight to the reports in the auto chat restrictions. It can happen. That's the getting baited into a chat ban I was referring to.

The best thing to do is not respond to toxic teammates. Obviously we want to catch the people provoking and being jerks. It's important that players don't respond to toxicity with toxicity. It doesn't solve the issue in the game.

Players who don't respond with harsh chat and are being trolled won't get any restrictions from a troll group of premades.

Currently, the implementation is specifically on the cheats side. We do want to improve the feedback for players on toxicity reports in the future, and this is one of the things that's been discussed as a potential solution.

What's the lie? Is your assertion that completely innocent players are getting chat restricted after a game or two of reports from premades?

It's very unlikely you would get a ban from that. If you're getting harassed by folks in the game (especially if it's causing you to mute them), using the report function yourself for those players is a good idea. It's likely it's not the only match they're that way. Cumulative reports are what trigger restrictions--patterns of behavior. Text chat is accessible in reports we get, so we would see it in review.

Sorry you're running into those types of players! It's not an easy game to learn and get better at, and those types of players don't help. Glad you're enjoying the game!

We don't. We add restrictions (chat, etc) to accounts that have a pattern over multiple games of exhibiting negative chat behavior. Standing up for yourself doesn't have to include responding to toxic players with equal levels of toxicity or negativity. We want to catch those toxic players, it's important not to stoop to their level.

It's hard to say. While those being the games where the reports potentially triggered it, it's unlikely you received a chat restriction 2 times from literally one game each...the system does not typically work that way.

Getting chat restricted can impact tactical callouts, it's true. The majority of players getting chat restricted are probably not utilizing chat in the most positive and constructive way, so I would wager it helps other players in most cases. With any tech and with nuance of human interaction, there are definitely narrow scenarios where a completely innocent person gets a restriction...it's just rare.

Especially in the heat of the moment, it's hard to not want to respond to someone who's out of line. I know they also want that response...so muting them's been my best option. Avoid giving them the satisfaction that they got to me by just calling out tactical stuff and not hearing them back.

I'm sure there are cases where players do get unlucky running into a toxic combo of players when solo queuing. Unless that player's getting baited into saying stuff that would trigger a chat ban, just being reported by a group in a couple games over a decent period of time won't result in restrictions.

A single game with only reports from a stack of players won't generally restrict players. Most restrictions are over a course of games unless the person hit the hate speech/racist word auto restrictions.

We're aware of the issue and are currently investigating. Appears to be impacting other riot games too. I process of rebooting the chat service for recovery.

It's definitely something we've discussed and see some potential value. There are a number of factors we have to prioritize and understand the experience we'd need to deliver:

• How many players do we build for? What region? Can we consistently get players in for decent experience? Should we have servers for good latency..do we have enough people to get matches where that matters?
• How do we get feedback? Do we need forums? Do we need to hire folks to translate and watch the other regional ones?
• If we're just in one region? Do we use xp boosts or other things to motivate? Is that fair? Does it promote good testing?
• How far out do we deploy stuff? Do we test services way in advance of complete user experience? Do we need to have extra testing to scrub content we're not ready to reveal?
• Do we want feedback on that character early?--we're gonna get it-- Is the playerbase diverse enough where it nets good insights or are we responding to a...

No, ranked timing is unconfirmed yet. We still need to wrap all of the regional patches. EU's will wrap sometime 10pm-midnight pdt tonight (~8 hours from now). We'll evaluate stability and make sure bugs that impact compet integrity are taken care of through out today. We'll annouce it's start timing with that being clear.

Probably not. If everyone was doing it, it's unlikely that it generated reports, and unless people made video and followed up on it showing really clear negative abuse...you're more than likely fine. We're not looking to ban swaths of players trying out something we let in there. It's more for clear cut, you're using it to ruin a game or exploit multiple games in a row to a winning advantage.

No, it would be incredibly unlikely. We’re only planning to action on a very narrow subset, where it’s clearly trying to ruin other people’s games.

Probably not. We're not going through and doing a massive review and trying to overly punish. Scenarios with player reports where it's clearly ruining someone else's game is probably the razor we'll use.

Like ten rounds of teleporting the bomb to site before round start in a game...probably that realm. Generally if goofing off and it doesn't impact the game experience of the team your playing against in a negative way...we're not going to seek that out or act on it.