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EA_Illium

EA_Illium



02 Mar

Anniversary 3 items gone (Need help)

Comment

Hi @FlexasAnTavs For missing in-game items you will want to reach out to our support to look into this further. 

 

EA Help on Twitter 

https://twitter.com/EAHelp 

 

Live-Support (Phone, Chat, Email) 

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24 Feb

Missing apex coins

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @freddy6012 

 

For missing purchases, in-game content, and account issues you will want to speak with our support as we are unable to assist with these on Answers HQ. For purchases make sure to share your Purchase Information, so they can look into this further.  

  

EA Help on Twitter ...

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22 Feb

King's Canyon is here and.. there is a problem

Comment
    EA_Illium on Support Forums - Thread - Direct
@teziu9rmhl9j I would be happy to share what your seeing with KC with the team, Glad to hear the inital issue seems to be resolved. Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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Twitch drops missing

Comment
    EA_Illium on Support Forums - Thread - Direct
@jnub64 You can also create a case on help.ea.com for our support. Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Unknown FPS decrease

Comment
    EA_Illium on Support Forums - Thread - Direct
@Syncron Glad to hear your seeing it back to normal, let us know if anything changes? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Lost progress/ purchased Apex coins didn't receive...!?!?

Comment
    EA_Illium on Support Forums - Thread - Direct
@MissssRooty We would need to speak with our support to look at this further, are you unable to create a case on help.ea.com or what happens? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Refund legend purchase

Comment
@Guccisloth876 Once an in-game purchase is made, the decision is final and we are unable to assist with refund/exchanges. Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Can't play

Comment
    EA_Illium on Support Forums - Thread - Direct

HI @DishiestSun6223 To check have you tried the below steps then relaunching to see if you get the same message? 

 

  • Alternate Mac: 
    • Go to settings > Select General  > Then Network settings 
    • Go to advanced settings > Alternate Mac address > Select clear 
    • Select restart 
     
  • Check for additional content...
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18 Feb

Apex legends infinie preprocessing PS4

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @Doinggggg3 Can you the following and let us know if this continues?

 

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King's Canyon is here and.. there is a problem

Comment
    EA_Illium on Support Forums - Thread - Direct
@teziu9rmhl9j Wanted to see if your still running into issues? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Twitch drops missing

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @jnub64 I would recommend reaching out to our support to look into this further. 

  

EA Help on Twitter  

https://twitter.com/EAHelp  

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Lost progress/ purchased Apex coins didn't receive...!?!?

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @MissssRooty  For missing purchases, in-game content, and account issues you will want to speak with our support as we are unable to assist with these on Answers HQ. For purchases make sure to share your Purchase Information, so they can look into this further.  

  

EA Help on Twitter ...

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17 Feb

Using pc codes on console

Comment

Hey @charliethegorila,  

 

Thanks for sharing this with us, I can pass this report along to our team if anything changes let us know.  

 

If you run into a new issue, please make a new post and provide as many details as possible and we can provide the most relevant information. If you would prefer to speak to a support advisor instead, check out the links below for how to reach out to one. 

 

EA Help on Twitter 

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Disconnected from server

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @Cejwej ,  

 

Thanks for sharing this with us, I can pass this report along to our team if anything changes let us know.  

 

If you run into a new issue, please make a new post and provide as many details as possible and we can provide the most relevant information. If you would prefer to speak to a support advisor instead, check out the links below for how to reach out to one. 

 

EA Help on Twitter 

...

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16 Feb

Apex will not let me log in with my current EA account

Comment
    EA_Illium on Support Forums - Thread - Direct
@poisonous_peach Wanted to see if we are still running into issues? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Apex legends infinie preprocessing PS4

Comment
    EA_Illium on Support Forums - Thread - Direct
@Doinggggg3 Does this happen on any game mode? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

skydive

Comment
    EA_Illium on Support Forums - Thread - Direct
@zuuzu_uk I would recommend reaching out to our support to look into your account further.

EA Help on Twitter
https://twitter.com/EAHelp

Live-Support
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Unban Request

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @pyhzxy,

  

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.   

  

If you have checked your ...

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15 Feb

Apex Legends Causing PC to Restart

Comment
@SirGentShiggy To confirm have you tried putting the desktop in a Clean Boot to see if this happens? If so would it be possible to get a DxDiag? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Disconnected from server

Comment
    EA_Illium on Support Forums - Thread - Direct
@Cejwej Wanted to confirm if you were still seeing issues? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.